Assistant Shift Manager - DC

Overview

Join to apply for the Assistant Shift Manager – DC role at Dr. Martens plc.

Dr. Martens is a globally recognisable and culturally influential British brand, with 65 years of heritage rooted in craftsmanship. As brand custodians, we are a dynamic, thriving, and ethical business with people from diverse backgrounds who bring their true selves to work and where anyone can grow their career.

We are guided by three core values that are at the heart of everything we do: be yourself, act courageously, and show you care. These values inspire us to push boundaries, embrace individuality, and stand up for what’s right.

THE GIG

Responsible for assisting the management of the shift and supporting the Shift Manager with the day-to-day running of the UK DC in line with the business strategy of providing best-in-class service at best cost.

Responsibilities

• You will help manage a team of Shift Supervisors and Warehouse Operatives:
• Ensure safe working practices are consistently adhered to and all operational areas are staffed appropriately.
• Lead and engage our teams, managing them fairly and consistently, in a way that drives our culture and supports our vision and values.
• Ensure all Supervisors are aware of their tasks, standards and meet the work output required.
• Support and drive performance management, training and development of Supervisors and Operatives as required.
• Follow our People Processes as required.
• You will rotate shifts to cover Shift Manager’s planned and unplanned absence
• You will assume full responsibility for the operation in the Shift Manager’s absence during your shift.
• You will assist the team with daily, weekly, and monthly reporting, including KPI and SLA performance, and analysis.
• You will plan, manage, and adjust resource levels to meet operational requirements and budgetary targets across all channels, especially if there are absences.
• You will support the DC Management team in both tactical and strategic DC plans to gain efficiencies through continuous improvement.
• You will drive our passion to be a great place to work by facilitating effective communications across the DC, promoting Health and Safety best practice, and helping to develop a culture of continuous improvement.
• You will work closely with HR to ensure all ER issues are managed effectively and efficiently consistently and to assess training needs for your team
• It goes without saying that everyone at Dr. Martens is a team. Everyone is expected to take on other duties as needed.

Qualifications

• Experience within a similar supervisory role in a DC site, with a strong understanding of end-to-end warehouse processes, ideally gained in a retail brand environment.
• Experience of leading and managing a team, with a proven ability to effectively use people management processes to build, coach and develop a team.
• An ability to engage, inspire and develop teams leading to the creation of succession plans.
• Continuous improvement approach to resolve operational issues.
• Excellent organisation and prioritisation skills.
• Strong problem solving and decision-making ability.
• Proficient in Microsoft Office and working experience of Warehouse Management Systems.

Values and DM Way

At Dr. Martens, we live and breathe our 3 core values — BE YOURSELF, ACT COURAGEOUSLY, SHOW YOU CARE. Our values underpin the DM Way, our behavioural framework, which describes the 8 factors that drive success for our people.

• Develop: build on your strengths and growth, encouraging development for yourself and colleagues.
• Lead: set performance and development goals linked to our strategy and embody our purpose and values.
• Explore: understand the consumer impact of your role and connect with other teams.
• Invent: challenge conventions and offer practical improvement ideas.
• Connect: promote open dialogue and strong relationships.
• Influence: share ideas confidently and communicate effectively.
• Drive: take pride in our brand, seek improvement, and deliver with integrity.
• Organise: prioritise, manage time, and identify opportunities for improvement.

What’s in it for you?

• Welcome to the family free pair of Docs
• 65% off all Docs

Are you ready to fill your boots? Apply now.

We are committed to creating an inclusive environment. Applications are welcome from all qualified candidates regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, or disability. Diverse and inclusive teams positively impact our brand and help us connect with our consumers.

We strive to create a workplace where our people can thrive and feel empowered to express themselves, and everyone should feel supported and included in Dr. Martens.