At a Glance
- Tasks: Join our team as a Medical Receptionist, greeting patients and managing appointments.
- Company: Dr M K Patel and Partners, a friendly GP Surgery in Wigan.
- Benefits: Competitive pay, supportive team environment, and opportunities for personal growth.
- Other info: Flexible hours and a chance to work in a caring, dynamic environment.
- Why this job: Make a difference in patient care while developing your skills in a healthcare setting.
- Qualifications: GCSEs in Maths and English, plus great communication and organisational skills.
The predicted salary is between 25000 - 30000 £ per year.
We are looking to recruit two new receptionists to join our well established team. Please note from 1.4.26 the hourly rate will increase to £12.78.
Receptionist 1: 18.5 hrs a week Monday 0800-1700 Tuesday 1230-1800
Receptionist 2: 18.5 hrs a week Thursday 0900-1800 Friday 0845-1300
Closing Date: 6.4.26
Interviews will take place: Monday 27 April 2026
The role of GP receptionist is responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to:
- Greeting and directing patients
- Effective use of the appointment system
- Booking appointments
- Care navigating patients to other services
- Processing of information and assisting patients as required
To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.
Main duties of the job:
- Maintaining and monitoring the practice appointment system
- Process personal, telephone and e-requests for appointments using Ask My GP (online consultation) and EMISweb (clinical system)
- Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
- Signpost patients to the correct service
- Initiating contact with and responding to requests from patients, team members and external agencies
- SNOMED code data on EMIS Web
- Data entry of new and temporary registrations and relevant patient information as required
- Input data into the patients healthcare records as necessary
- Direct requests for information i.e. SAR, insurance/solicitors letters and DVLA forms to the administrative team
- Manage all queries as necessary in an efficient manner
- Carry out system searches as requested
- Maintain a clean, tidy, effective working area at all times
- Monitor and maintain the reception area and notice boards
- Support all clinical staff with general tasks as requested
About us: Dr M K Patel and Partners is a busy GP Surgery in the centre of Wigan with a patient list size of approximately 7,500 patients. We provide patients with high quality personal health care whilst listening to their views and needs within an open, caring and respectable environment. We aim to achieve this by ensuring that all staff employed by the practice are trained and competent to assist in the smooth and safe running of the practice. Dr M K Patel & Partners have been rated by CQC as good and we are a friendly team that aims to give the best service possible within General Practice at all times.
In addition to the primary responsibilities, the receptionist may be requested to:
- Partake in audit as directed by the audit lead
- Scanning of patient related documentation and attaching scanned documents to patients healthcare records
- Complete opening and closing procedures in accordance with the duty rota when required
Person Specification:
SKILLS- Excellent communication skills (written and oral)
- Clear, polite telephone manner
- Competent in the use of Office and Outlook
- Effective time management (Planning & Organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Problem solving & analytical skills
- Ability to follow policy and procedure
- Educated to GCSE level or equivalent
- GCSE Mathematics & English (C or above)
- Flexibility to work outside of core office hours
- Experience of working with the general public
- Experience of administrative duties
- Experience of working in a health care setting
- Polite and confident
- Flexible and cooperative
- Motivated
- Forward thinker
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Medical Receptionist in Wigan employer: Dr M K Patel & Partners
Dr M K Patel and Partners is an excellent employer, offering a supportive and friendly work environment in the heart of Wigan. With a commitment to high-quality patient care, employees benefit from ongoing training and development opportunities, ensuring they are well-equipped to contribute to the practice's success. The practice's good CQC rating reflects its dedication to staff welfare and patient satisfaction, making it a rewarding place to work for those seeking meaningful employment in healthcare.
StudySmarter Expert Advice🤫
We think this is how you could land Medical Receptionist in Wigan
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on Dr M K Patel and Partners. Familiarise yourself with their values and services. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to the role of a medical receptionist. Think about scenarios where you've demonstrated excellent communication skills or problem-solving abilities. We want you to shine!
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart outfit can boost your confidence and show that you take the opportunity seriously.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Medical Receptionist in Wigan
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences match the role of a Medical Receptionist. Use keywords from the job description to show that you understand what we're looking for.
Show Off Your Communication Skills:Since excellent communication is key for this role, make sure your written application reflects that. Keep it clear, polite, and professional – just like how you'd interact with patients!
Highlight Relevant Experience:If you've worked in healthcare or have experience dealing with the public, shout about it! Mention specific duties you've performed that relate to the responsibilities listed in the job description.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding the recruitment process.
How to prepare for a job interview at Dr M K Patel & Partners
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a medical receptionist. Familiarise yourself with tasks like managing appointment systems and handling patient queries. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Practice Your Communication Skills
As a medical receptionist, excellent communication is key. Practice answering common interview questions clearly and confidently. You might even want to role-play with a friend to get comfortable with scenarios like dealing with difficult patients or explaining procedures.
✨Showcase Your Team Spirit
This role involves working closely with a multidisciplinary team, so be ready to discuss your teamwork experiences. Share examples of how you've collaborated with others in previous jobs, especially in healthcare settings, to highlight your ability to work well with colleagues.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the practice, such as their approach to patient care or how they support their staff. This shows your enthusiasm for the role and helps you determine if it's the right fit for you.
