At a Glance
- Tasks: Lead technical projects, ensure high-quality service delivery, and mentor junior technicians.
- Company: Join Dr Logic, a forward-thinking tech company in London with a vibrant culture.
- Benefits: Enjoy hybrid work, competitive salary, and opportunities for professional growth.
- Other info: Dynamic environment with excellent career advancement opportunities.
- Why this job: Make a real impact in tech while working with cutting-edge tools and passionate people.
- Qualifications: 5+ years in IT, strong macOS/iOS skills, and experience in project management.
The predicted salary is between 60000 - 80000 £ per year.
Location: London, Hybrid on site (3 - 4 days in the central London-based office, and at client sites)
Department: MSP Operations
Summary
The IT Technical Lead is the most senior technical individual contributor within the MSP team at Dr Logic, bridging day-to-day service delivery and longer-term technical strategy. You will own the technical quality of everything we deliver, setting standards, leading projects, owning the knowledge base, and ensuring our clients’ environments remain secure, optimised, and well-documented. You will act as the final technical escalation point for the service desk, lead the delivery of complex client projects, and contribute directly to pre-sales and business development. You will work closely with clients on-site and remotely, particularly during onboarding phases, and play a central role in shaping Dr Logic’s technical direction and roadmap. The Technical Lead reports to the MSP Operations Manager.
Duties and Responsibilities
- Serve as an escalation point for complex technical issues from the L1 and L2 service desk teams.
- Take ownership of high-priority incidents (P1), driving resolution and ensuring clear communication with clients throughout.
- Meeting SLA targets, identifying patterns, removing blockers, and supporting the desk in maintaining service levels.
- Proactively monitor client environments for vulnerabilities, backup failures, and patch compliance, communicating findings and actions to clients.
Client Projects
- Lead the technical delivery of client projects, taking ownership from scoping through to handover to BAU support.
- Ensure all project-related changes to client environments are fully documented.
- Support and manage the technical elements of client onboarding and offboarding, ensuring a high-quality, repeatable process.
- Collaborate with Project Engineers on more complex or concurrent engagements where required.
Client Relationships & On-Site Support
- Act as a senior technical contact for key clients, building trusted advisory relationships.
- Conduct regular client site visits, particularly during and following onboarding, to support implementation, gather requirements, and strengthen relationships.
- Work directly with clients to assess their environments, identify improvement opportunities, and recommend solutions aligned to their needs and budget.
- Support the MSP Operations Manager and Managing Director in client reviews, technical presentations, and proposal development.
Technical Standards & Stack Ownership
- Define, document, and enforce technical standards across the team, ensuring consistent, high-quality delivery across all client environments.
- Manage and optimise Dr Logic’s internal technical stack, including MDM, RMM, identity management, and monitoring tooling.
- Manage internal licences, certificates, and expiry dates across the technical stack.
- Identify opportunities for automation and process improvement and lead on implementation where appropriate.
- Maintain Dr Logic’s software and hardware asset lists.
Knowledge Base & Documentation
- Own the Dr Logic knowledge base, establishing structure, quality standards, and a culture of consistent documentation across the team.
- Ensure client documentation is accurate, up to date, and reflects the current state of their environment following any change.
- Develop and lead knowledge-sharing sessions and training materials for the operations team.
Pre-Sales & Technical Strategy
- Contribute technical expertise to pre-sales conversations, supporting scoping, solution design, and proposal development alongside the business development team.
- Provide clear, well-informed technical input into client proposals, helping ensure recommended solutions are achievable and commercially grounded.
- Contribute to Dr Logic’s technical roadmap by evaluating new products and technologies.
Team Development
- Mentor and support L1 and L2 technicians, sharing knowledge, reviewing complex cases, and helping the team grow technically.
- Lead by example in technical proficiency, documentation habits, and client communication standards.
- Train the operations team on new technologies, tooling, and implementations as they are introduced.
Minimum Qualifications
- 5 years experience working with Apple in a business environment, with deep expertise in macOS and iOS.
- Strong working knowledge of Windows Desktop and Windows Server environments.
- Experience managing IT services within an ITIL framework (incident, problem, change management).
- Familiarity with information security frameworks and working within a regulated or compliance-driven environment (e.g. ISO 27001, Cyber Essentials, SOC 2).
- Proven experience leading or delivering technical projects end-to-end.
- Strong understanding of MDM and identity management platforms (JumpCloud, Jamf, Addigy, Okta, Azure AD).
- Google Workspace and Microsoft 365/Entra administration.
- Networking: DHCP, DNS, IP addressing, subnetting, VLANs; configuration of routers, switches, and wireless access points.
- Experience with RMM tooling (e.g. NinjaOne, N-able).
- Experience with ITSM platforms (e.g. ServiceNow, Autotask).
- Patch management across software and operating systems.
- Excellent technical documentation skills, able to write clearly for both technical and non-technical audiences.
- Source control familiarity (GitHub or GitLab).
- Making use of AI tools such as Claude in everyday work.
- Previous experience within a Managed Service Provider (MSP).
- Jamf Certified Tech.
- Egnyte Technical Professional Certification.
- Apple Certified IT Professional.
- Microsoft 365 Administrator Expert.
- Google Workspace Administrator.
- Experience contributing to technical pre-sales or solution design.
- Familiarity with SaaS product administration at scale.
- Experience with software packaging tools (e.g. Jamf Composer, AutoPkg) and software deployment on Mac and Windows.
Personal Qualities
- Technically excellent and genuinely passionate about technology and the MSP space.
- Clear and confident communicator, comfortable with clients, engineers, and senior stakeholders alike.
- Takes ownership: follows through, documents thoroughly, and holds a high personal bar.
- Calm and decisive under pressure, particularly during high-priority incidents.
- Proactive and curious, always looking to improve processes, tooling, or the team’s capabilities.
- Collaborative and approachable, leading through expertise and example rather than authority.
- Organised, detail-oriented, and able to manage competing priorities across projects and BAU.
IT Technical Lead (L3) in London employer: Dr Logic Ltd
Dr Logic is an exceptional employer, offering a dynamic work environment in the heart of London that fosters innovation and collaboration. With a strong emphasis on employee growth, we provide opportunities for mentorship and professional development, ensuring our team members are equipped with the latest skills and knowledge in the ever-evolving IT landscape. Our hybrid work model promotes a healthy work-life balance while allowing you to engage directly with clients, making a meaningful impact on their technical journeys.
StudySmarter Expert Advice🤫
We think this is how you could land IT Technical Lead (L3) in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend meetups, tech events, or even online webinars. You never know who might have the inside scoop on job openings or can refer you directly to hiring managers.
✨Tip Number 2
Show off your skills! Create a portfolio or GitHub repository showcasing your projects and technical expertise. This is a great way to demonstrate your capabilities beyond just a CV and can really impress potential employers.
✨Tip Number 3
Prepare for interviews by practising common technical questions and scenarios. Role-play with a friend or use mock interview platforms. The more comfortable you are, the better you'll perform when it counts!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it shows you’re genuinely interested in joining our team!
We think you need these skills to ace IT Technical Lead (L3) in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Technical Lead role. Highlight your experience with macOS, iOS, and any relevant project management skills. We want to see how your background aligns with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about technology and how you can contribute to Dr Logic's mission. Be sure to mention specific experiences that relate to the job description.
Showcase Your Technical Skills:Don’t hold back on showcasing your technical expertise! Mention your familiarity with MDM, identity management platforms, and any relevant certifications. We love seeing candidates who are technically proficient and eager to learn more.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Dr Logic Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around macOS, iOS, and Windows environments. Be ready to discuss your experience with MDM and identity management platforms, as well as any relevant ITIL frameworks you've worked with.
✨Showcase Your Project Leadership Skills
Prepare to share specific examples of complex client projects you've led from start to finish. Highlight how you managed high-priority incidents and ensured clear communication with clients throughout the process.
✨Demonstrate Client Relationship Building
Think of instances where you've built strong relationships with clients. Be ready to discuss how you’ve assessed their environments, identified improvement opportunities, and recommended tailored solutions that fit their needs.
✨Emphasise Documentation and Knowledge Sharing
Since documentation is key in this role, be prepared to talk about your approach to maintaining accurate records and leading knowledge-sharing sessions. Share how you ensure that both client and internal documentation is up to date and reflects the current state of affairs.
