At a Glance
- Tasks: Assist patients with enquiries and navigate their care needs effectively.
- Company: Join a dedicated healthcare team focused on patient support and service excellence.
- Benefits: Enjoy flexible hours, potential remote work, and a supportive team environment.
- Other info: Opportunity for overtime and teamwork to cover absences, ensuring a collaborative work culture.
- Why this job: Make a real difference in patients' lives while gaining valuable experience in healthcare.
- Qualifications: No specific qualifications required; just a passion for helping others and good communication skills.
The predicted salary is between 24000 - 36000 £ per year.
Deal with patient enquiries received electronically, by telephone and face to face. Care navigate where possible, signposting patients to ensure timely and appropriate assistance. Deal with medical emergencies in accordance with practice procedures booking ambulance transport as requested. Process information in respect of new registrations, deductions, changes of address and temporary resident applications ensuring that full information is given to the patient to enable them to access our services appropriately.
Promote online services including NHS App.Check patient ID and verify where appropriate in accordance with practice protocols. Process requests for repeat medication in accordance with practice protocols. Process GP2GP records in and out of the practice. Receive and process specimens.
Ensure that all messages for doctors, nurses and staff are passed on quickly and efficiently. Respond to and action tasks sent from EMIS Web clinical system. Undertake filing and retrieval of medical records as necessary. Advise patients where charges are made for non-NHS services and seek advice from relevant personnel in this respect.
Scan correspondence onto clinical system. Liaise with Doctors, Nurses, Community Staff, and other authorised personnel in respect of general queries. Participate in overtime to cover absences of leave or sick leave. Cover will be shared fairly between team members under the direction of the team leader.
Deal with concerns from patients, seeking advice from colleagues and team leader where appropriate. Advise patients on the Complaints Procedure. Ensure that all handovers to other staff are conducted efficiently and comprehensively to ensure continuity of service to doctors and patients. Familiarise yourself with the Staff Manual and follow practice policies and guidelines.
This job description outlines the key duties of the role but is not an exhaustive list. You are required to undertake any other duties as requested which are commensurate with the role to ensure the smooth running of the practice. The job description and rota may be amended to suit the needs of the business.
Care Navigator in Birmingham employer: Dr Khuroo's Practice
As a Care Navigator, you will thrive in a supportive and dynamic work environment that prioritises patient care and employee well-being. Our practice fosters a collaborative culture where your contributions are valued, and we offer ample opportunities for professional development and growth. Located in a vibrant community, we provide a range of benefits including flexible working hours, comprehensive training, and a commitment to work-life balance, making us an excellent employer for those seeking meaningful and rewarding employment in healthcare.
StudySmarter Expert Advice🤫
We think this is how you could land Care Navigator in Birmingham
✨Tip Number 1
Familiarise yourself with the NHS App and other online services that you will be promoting. Understanding these tools inside out will help you confidently assist patients and demonstrate your knowledge during interviews.
✨Tip Number 2
Practice your communication skills, especially in handling patient enquiries. Role-playing different scenarios with a friend can help you feel more prepared to deal with various situations, including medical emergencies.
✨Tip Number 3
Get to know the common protocols for processing patient information and repeat medication requests. Being well-versed in these procedures will show your potential employer that you are ready to hit the ground running.
✨Tip Number 4
Network with current or former Care Navigators if possible. They can provide valuable insights into the role and share tips on how to excel, which can give you an edge in your application process.
We think you need these skills to ace Care Navigator in Birmingham
Some tips for your application 🫡
Understand the Role:Read the job description thoroughly to understand the key responsibilities and skills required for the Care Navigator position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong Cover Letter:Write a compelling cover letter that showcases your communication skills and ability to handle patient enquiries. Mention specific examples of how you've navigated similar situations in the past.
Highlight Relevant Experience:In your CV, emphasise any previous roles in healthcare or customer service where you dealt with patient interactions, medical emergencies, or administrative tasks. Use bullet points for clarity.
Proofread Your Application:Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in a healthcare setting.
How to prepare for a job interview at Dr Khuroo's Practice
✨Understand the Role
Make sure you thoroughly read the job description and understand the key responsibilities of a Care Navigator. Be prepared to discuss how your previous experience aligns with these duties, especially in handling patient enquiries and managing medical emergencies.
✨Showcase Communication Skills
As a Care Navigator, effective communication is crucial. During the interview, demonstrate your ability to communicate clearly and empathetically. You might be asked to role-play a scenario, so practice articulating your thoughts and responses in a calm and professional manner.
✨Familiarise Yourself with Relevant Systems
Get to know the EMIS Web clinical system and any other relevant software mentioned in the job description. If you have experience with similar systems, be ready to share specific examples of how you've used them to improve patient care or streamline processes.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle difficult situations. Think of examples from your past where you successfully navigated challenges, particularly in a healthcare setting, and be ready to explain your thought process and actions.
