Welcome Desk Agent in Edinburgh

DescriptionW Edinburgh is hiring a Welcome Desk Agent (Receptionist) team to join team! We invite you to play an integral part in bringing to life this unique project.Explore an exciting new career path at W Hotels where your natural talent is celebrated. W Hotels work culture is uniquely designed to spark your imagination and curiosity while bringing the W experience to life for guests.ABOUT THE BRANDIgnite Curiosity Expand Worlds. W Hotels are a place to experience life. Were here to open doors and open minds. With us theres always more. We dare to deliver a different kind of luxury. One that revels in bold ideas and indulges in the unexpected. We believe luxury is the freedom to be yourself and explore desires: whatever whenever.ABOUT THE ROLEReporting to the Welcome Office Manager (Front Office) as Welcome Desk Agent you will play a central role in the guests experience providing a warm welcome at all times and ensuring a five-star personalized stay.Joining the team means you will be instrumental to the success of the hotel. We are looking for someone who is friendly loves interacting with people and is a team-player!As Welcome Desk Agent key aspects of your role will include:Welcome and acknowledge each and every guest with a smile eye contact and a friendly verbal greeting using the guests name when possibleThank guests with genuine appreciation and provide a fond farewellAnticipate guests service needs including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.Process guest check-ins and check-outsProcess all payment types such as room charges cash checks debit or creditHandle guest complaints and payment disputesAnswer record and process all guest calls messages requests questions or concernsSupply guests with directions and information regarding property and local areas of interestCommunicate with all other departments in the hotel to ensure a seamless stay for guests passing on relevant information to set every team up for successOur ideal Welcome Desk Agent is someone who has:Confidence interacting with guestsGood communication skills both written and verbal EnglishMulti-tasking skillsComfortable using computers and systemsThe ability to work in a teamA positive mindsetA genuine passion for working in hospitalityIn return for your hard work we give you:World class training and development including leadership developmentUnlimited career opportunities (internationally and locally)Wellness and mental health programmesDiscounted accommodation food and beverage in over 9000 hotels all over the world!Discounts for your friends and familySpecially curated discounts in thousands of shopsABOUT THE PROPERTYW Edinburgh brings bold architecture and a vibrant lifestyle offering to the Scottish capital. Behind a faade featuring a winding steel ribbon reflecting the citys festival spirit this 12-storey structure will be the centerpiece of Edinburgh St James Quarter incorporating retail leisure and entertainment facilities along with residential apartments.This W hotel helps redefine the citys hospitality landscape. Accordingly itll fuse the brands signature amenities with modern design and W Happenings highlighting whats new in design fashion music and culture.The W hotel accommodates guests across 244 stylish guestrooms including 45 suites. While staying here guests will benefit from the brands signature Whatever / Whenever service philosophy.A real highlight of this property will be its rooftop bar and outdoor terrace pairing exciting cocktails and cuisine with 360-degree views over the historic city. Among the other noteworthy amenities planned are the W Loungea restaurant collaboration with SUSHISAMBA a FIT workout facility and an AWAY spa with special functions hosted in 2450 sq ft of modern event space.If this sounds like the perfect place for you apply to be a Welcome Desk Agent today!At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.Required Experience:Unclear Seniority Key Skills Customer Service,Hotel Experience,Hospitality Experience,Computer Skills,Upselling,Medical office experience,Office Experience,Computer Literacy,Front Desk,Guest Services,Cash Handling,Phone Etiquette Employment Type : Full-Time Experience: years Vacancy: 1