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- Tasks: Welcome guests with a smile and ensure a five-star experience.
- Company: W Edinburgh is a vibrant hotel redefining luxury in the Scottish capital.
- Benefits: Enjoy world-class training, wellness programmes, and discounts at over 9000 hotels globally.
- Why this job: Join a creative team that values your individuality and offers unlimited career opportunities.
- Qualifications: Must be confident, friendly, and passionate about hospitality with good communication skills.
- Other info: Be part of a unique hotel featuring a rooftop bar and modern amenities.
The predicted salary is between 24000 - 36000 £ per year.
DescriptionW Edinburgh is hiring a Welcome Desk Agent (Receptionist) team to join team! We invite you to play an integral part in bringing to life this unique project.Explore an exciting new career path at W Hotels where your natural talent is celebrated. W Hotels work culture is uniquely designed to spark your imagination and curiosity while bringing the W experience to life for guests.ABOUT THE BRANDIgnite Curiosity Expand Worlds. W Hotels are a place to experience life. Were here to open doors and open minds. With us theres always more. We dare to deliver a different kind of luxury. One that revels in bold ideas and indulges in the unexpected. We believe luxury is the freedom to be yourself and explore desires: whatever whenever.ABOUT THE ROLEReporting to the Welcome Office Manager (Front Office) as Welcome Desk Agent you will play a central role in the guests experience providing a warm welcome at all times and ensuring a five-star personalized stay.Joining the team means you will be instrumental to the success of the hotel. We are looking for someone who is friendly loves interacting with people and is a team-player!As Welcome Desk Agent key aspects of your role will include:Welcome and acknowledge each and every guest with a smile eye contact and a friendly verbal greeting using the guests name when possibleThank guests with genuine appreciation and provide a fond farewellAnticipate guests service needs including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.Process guest check-ins and check-outsProcess all payment types such as room charges cash checks debit or creditHandle guest complaints and payment disputesAnswer record and process all guest calls messages requests questions or concernsSupply guests with directions and information regarding property and local areas of interestCommunicate with all other departments in the hotel to ensure a seamless stay for guests passing on relevant information to set every team up for successOur ideal Welcome Desk Agent is someone who has:Confidence interacting with guestsGood communication skills both written and verbal EnglishMulti-tasking skillsComfortable using computers and systemsThe ability to work in a teamA positive mindsetA genuine passion for working in hospitalityIn return for your hard work we give you:World class training and development including leadership developmentUnlimited career opportunities (internationally and locally)Wellness and mental health programmesDiscounted accommodation food and beverage in over 9000 hotels all over the world!Discounts for your friends and familySpecially curated discounts in thousands of shopsABOUT THE PROPERTYW Edinburgh brings bold architecture and a vibrant lifestyle offering to the Scottish capital. Behind a faade featuring a winding steel ribbon reflecting the citys festival spirit this 12-storey structure will be the centerpiece of Edinburgh St James Quarter incorporating retail leisure and entertainment facilities along with residential apartments.This W hotel helps redefine the citys hospitality landscape. Accordingly itll fuse the brands signature amenities with modern design and W Happenings highlighting whats new in design fashion music and culture.The W hotel accommodates guests across 244 stylish guestrooms including 45 suites. While staying here guests will benefit from the brands signature Whatever / Whenever service philosophy.A real highlight of this property will be its rooftop bar and outdoor terrace pairing exciting cocktails and cuisine with 360-degree views over the historic city. Among the other noteworthy amenities planned are the W Loungea restaurant collaboration with SUSHISAMBA a FIT workout facility and an AWAY spa with special functions hosted in 2450 sq ft of modern event space.If this sounds like the perfect place for you apply to be a Welcome Desk Agent today!At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.Required Experience:Unclear Seniority Key Skills Customer Service,Hotel Experience,Hospitality Experience,Computer Skills,Upselling,Medical office experience,Office Experience,Computer Literacy,Front Desk,Guest Services,Cash Handling,Phone Etiquette Employment Type : Full-Time Experience: years Vacancy: 1
Welcome Desk Agent employer: Dr Jobs
Contact Detail:
Dr Jobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Welcome Desk Agent
✨Tip Number 1
Familiarise yourself with the W Hotels brand and its unique culture. Understanding their philosophy of 'Whatever / Whenever' will help you align your approach to guest service, showcasing your enthusiasm for the role.
✨Tip Number 2
Practice your communication skills by engaging with friends or family in role-play scenarios. This will help you feel more confident when interacting with guests and ensure you can provide a warm welcome and personalised service.
✨Tip Number 3
Research common guest queries and complaints in the hospitality industry. Being prepared with solutions will demonstrate your proactive attitude and ability to handle situations effectively during the interview.
✨Tip Number 4
Showcase your teamwork skills by sharing examples of past experiences where you collaborated successfully with others. Highlighting your ability to work well in a team will resonate with the hotel's emphasis on collaboration.
We think you need these skills to ace Welcome Desk Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and hospitality. Emphasise any previous roles where you interacted with guests or handled front desk responsibilities.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your ability to create memorable guest experiences. Mention specific skills like communication and multi-tasking that align with the role of a Welcome Desk Agent.
Showcase Your Personality: Since the role requires a friendly and approachable demeanor, let your personality shine through in your application. Use a warm tone and express your enthusiasm for working with people.
Highlight Relevant Skills: In your application, be sure to mention key skills such as computer literacy, cash handling, and problem-solving. These are essential for the Welcome Desk Agent position and will make your application stand out.
How to prepare for a job interview at Dr Jobs
✨Show Your Personality
As a Welcome Desk Agent, your personality is key! Be sure to showcase your friendly and approachable nature during the interview. Smile, maintain eye contact, and engage with the interviewer as if they were a guest.
✨Demonstrate Communication Skills
Good communication is essential in this role. Prepare to discuss how you've effectively communicated with guests or team members in the past. Use clear and concise language, and don't hesitate to ask questions if you need clarification.
✨Highlight Customer Service Experience
This position revolves around providing excellent customer service. Share specific examples from your previous roles where you went above and beyond for a guest or resolved a complaint successfully. This will show your commitment to guest satisfaction.
✨Research the Hotel and Brand
Familiarise yourself with W Hotels and their unique brand ethos. Understanding their 'Whatever / Whenever' service philosophy will help you align your answers with their values and demonstrate your genuine interest in the role.