Tesco Travel Money Bureau Manager

Bureau Manager Tesco Travel Money Tesco West Durrington- Full TimeJob Type: Permanent Full TimeHours per week: 37.5 Salary:29250.00 per annumWorking Patterns: This job is perfect for those who are flexible and able to work a variety of shifts between Monday to Sunday. Depending on your team you will receive a monthly or weekly rota.Benefits: A comprehensive voluntary benefits package which provides discounted corporate rates to a wide range of insurances such as Private Medical Dental and Critical Illness. It also includes discounted products such as Health Checks (Screens) Allergy Intolerance and Other Health Tests.Employee wellness programmes that offer guidance and tips on all aspects of wellbeing such as physical mental and financial.A wide range of employee discounts provided by Bravo BenefitFlexible hours and shift patterns to suit a variety of lifestyles with opportunities for overtime25 days holiday (pro-rata). Bank holidays and the opportunity to gain more days the longer you are a part of Travelex as well as the option to sell daysOpportunity to earn a monthly bonus on top of base salary for hitting targetsPension with a great Pension Provider Scottish Widows.Current Job Not Taking You Places Exchange your job for a new career with limitless destinations at Travelex.Travelex attributes its success and growth down to its hard-working people. Its their desire to deliver exceptional results service and positive experiences to our customers every day that sets us apart from the rest. If you see yourself as a natural leader who can galvanise people and showcase best practice but also mentor from behind the scenes to orchestrate a dynamic and efficient team we want you as our next Bureau Manager.As an integral part of Tesco Travel Money you will be placed on-site in one of our bustling Bureaus situated within an Tesco retail store. Thousands of customers will step foot through the door each day with many looking for help and guidance on all aspects of foreign exchange. We want to not only be the preferred provider of foreign exchange but we also want to lay down a marker when it comes to being at the forefront in delivering detailed and concise advice paired with an exceptional customer and buying experience. This is where we need people like you to join the business and help us achieve our vision.What will you be doingManaging a team of Travel Service Partners ensuring each member of the team strives to deliver the best possible customer experience to every customer who transacts with Tesco Travel MoneyNurturing and mentoring the team to maintain high levels of customer service and enable Travel Service Partners to perform to the best of their ability with the best training availableFocusing and reviewing customer feedback service levels and the ability of the Travel Service Partners to implement processes and solutions that improve outputs and achieve objectivesEngaging with customers to process all foreign exchange transactions accurately and efficientlyDelivering on key performance goals both procedural operational and customer focusedUtilising your keen eye for detail to process daily online FX request and deliveriesImplementing and driving best legal practice and regulatory standards whilst adhering to Travelex compliance procedures to ensure operational compliance and efficiencyWhat do I need to haveA passion for leading – Youll know what it takes to galvanise and lead dynamic and diverse teams to deliver on targets and business objectives putting in place effective processes and procedures to achieve your goals.Great communicator and motivator Youll find talking with people and building relationships comes naturally to you. Youll not only be a great talker but a good listener who is understanding of people and their needs. We know people perform better when they feel valued and heard.Great customer service matters to you You know what good service looks like you understand the ramification of delivering bad service and a poor customer experience so you make it your goal to deliver exemplary service in every interaction.Desire to succeed Youll have the drive and vision to want to make a difference to enjoy what you do care about the impact you have and the way you make people feel.What does the interview process look likeStep 1 Our team of Talent Acquisition Partners or Area Managers will review your application and get in touch with you if they think your experience fits the brief and conduct an initial screening call.Step 2 Youll then be invited to an online interview with one of our Talent Acquisition Partners. Here well give you more insight into Travelex and the role whilst finding out a bit more about you. Given youd be working with vast amounts of money on a regular basis there will also be a small numerical and accuracy test that youll need to complete.Step 3 If successful you will then be invited to visit the bureau where you will meet with the Area Manager face-to-face and have the opportunity to see what the working environment looks like. The Area Manager will be able to tell you more about the day-to-day responsibilities and answer any remaining questions you have.Step 4 If the bureau visit goes well well reach out and offer the opportunity to join Travelex as our newest employee. If youre unsuccessful well still reach out to you to provide detailed feedback. We owe you that much as a candidate who has dedicated your time to meet with us. Please note as part of the onboarding process you will be required to clear our reference check company standards. We have a dedicated team who will support you through this process.About TravelexWe are one of the market leading specialist providers of foreign exchange. Founded in 1976 and differentiated by our brand and market footprint over the past 45 years we have built a network of foreign exchange stores and developed Travelex as a trusted and widely recognised brand in international money. Our mission is to simplify our customers access to international money however and whenever.Exciting We think so! Your journey starts here so take the first step to become part of the Travelex Team by clicking apply!We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race religion colour national origin gender sexual orientation age marital status veteran status or disability status.Required Experience:Manager Key Skills Administrative Skills,Time Management,Policy Development,Listening Skill,Leadership skills,Organizational Skill,Oversight Management,Communication,Legislature Development,Legal & Compliance,Relationship Management,Strategic Thinking Skills,Team Player Spirit,Management Skill,Problem Solving Skills Employment Type : Full-Time Experience: years Vacancy: 1