Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Help customers solve technical issues with Dataiku and collaborate with internal teams.
- Company: Dataiku is a leading AI platform empowering organisations to harness their AI capabilities.
- Benefits: Enjoy remote work flexibility, a collaborative culture, and opportunities for personal growth.
- Why this job: Join a dynamic team shaping the future of AI while making a real impact.
- Qualifications: 3+ years in a technical role, experience with cloud platforms, and proficiency in Python or R.
- Other info: Diversity and inclusion are core values; we welcome unique perspectives.
The predicted salary is between 36000 - 60000 £ per year.
Dataiku is The Universal AI Platform giving organizations control over their AI talent processes and technologies to unleash the creation of analytics models and agents. Providing no- low- and full-code capabilities Dataiku meets teams where they are today allowing them to begin building with AI using their existing skills and knowledge.What to know about the Dataiku Support TeamAt Dataiku the Support organization is a fully remote team focused on enabling our customers and helping them work through any technical issues or questions related to our Everyday AI Platform (DSS). We are a rapidly scaling and globally distributed team with members spanning 10 countries and across 3 major continents. Our focus is to take our growth to the next stage by building out an enterprise-grade global support function.How youll make an impactWe are looking for an experienced technical support engineer who is comfortable working in a complex and dynamic environment and who can help contribute to the growth of our global support function as we continue to scale up our operations. As a Technical Support Engineer you will help our EMEA and global customers solve their wide range of technical issues with Dataiku such as installation security and integration with other big data technologies. You will also collaborate with various internal teams to solve and escalate customer issues as needed.Some expected outcomes for this roleHelp EMEA and global customers solve their technical issues with Dataiku through a variety of communication channelsCommunicate with our R&D team to solve complex issues and/or share feedback from our EMEA customers for future product improvementWork with other customer-facing teams when escalating or rerouting issues to help ensure a proper and efficient / timely resolutionDocument knowledge in the form of technical articles and contribute to knowledge bases or forums within specific areas of expertiseOccasionally wear multiple hats and help out with other activities in a fast-paced and dynamic startup team environmentWhat youll need to be successfulAt least 3 years of experience in a client-facing engineering or technical role ideally involving a complex and rapidly evolving software/productExperience with cloud platforms such as AWS Azure and GCPExperience with Docker and KubernetesCollaborative and helpful mindset with a focus on always working as a teamA strong competency in technical problem solving with demonstrated experience performing advanced log analysis debugging and reproducing errorsProficiency working with Unix-based operating systemsExperience with relational databases (or data warehouses like Snowflake) and SQLAbility to read and write Python or R codeWhat will make you stand outExperience with big data technologies such as Hadoop or SparkExperience with authentication and authorization systems such as LDAP SAML and KerberosExperience with ML models and LLMsWhat does the hiring process look like#LI-Remote #LI-AN1Initial call with a member of our Technical Recruiting teamVideo call with the Technical Support ManagerTechnical Assessment to show your skills (Home Test)Debrief of your Tech Assessment with Support Team memberFinal Interview with the VP Technical SupportWhat are you waiting for!At Dataiku youll be part of a journey to shape the ever-evolving world of AI. Were not just building a product; were crafting the future of AI. If youre ready to make a significant impact in a company that values innovation collaboration and your personal growth we cant wait to welcome you to Dataiku! And if youd like to learn even more about working here you can visit our Dataiku LinkedIn page.Our practices are rooted in the idea that everyone should be treated with dignity decency and fairness. Dataiku also believes that a diverse identity is a source of strength and allows us to optimize across the many dimensions that are needed for our success. Therefore we are proud to be an equal opportunity employment practices are based on business needs without regard to race ethnicity gender identity or expression sexual orientation religion age neurodiversity disability status citizenship veteran status or any other aspect which makes an individual unique or protected by laws and regulations in the locations where we operate. This applies to all policies and procedures related to recruitment and hiring compensation benefits performance promotion and termination and all other conditions and terms of employment. If you need assistance or an accommodation please contact us at: Protect yourself from fraudulent recruitment activityDataiku will never ask you for payment of any type during the interview or hiring process. Other than our video-conference application Zoom we will also never ask you to make purchases or download third-party applications during the process. If you experience something out of the ordinary or suspect fraudulent activity please review our page on identifying and reporting fraudulent activityhere. Key Skills Database,Jira,Linux,Bank,Java Employment Type : Full-Time Experience: years Vacancy: 1
Technical Support Engineer II employer: Dr Jobs
Contact Detail:
Dr Jobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer II
✨Tip Number 1
Familiarise yourself with Dataiku's Everyday AI Platform. Understanding its features and functionalities will not only help you during the interview but also demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your cloud platform knowledge, especially AWS, Azure, and GCP. Being able to discuss your experience with these platforms confidently can set you apart from other candidates.
✨Tip Number 3
Prepare for technical assessments by practising advanced log analysis and debugging techniques. This will help you showcase your problem-solving skills effectively during the technical assessment stage.
✨Tip Number 4
Network with current or former Dataiku employees on LinkedIn. They can provide valuable insights into the company culture and the expectations for the Technical Support Engineer role.
We think you need these skills to ace Technical Support Engineer II
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in client-facing engineering roles and technical support. Emphasise your familiarity with cloud platforms like AWS, Azure, and GCP, as well as your skills in Docker, Kubernetes, and programming languages such as Python or R.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for Dataiku and the role of Technical Support Engineer II. Mention specific experiences that demonstrate your problem-solving skills and ability to work collaboratively in a fast-paced environment.
Showcase Technical Skills: Be prepared to discuss your technical skills in detail. Highlight your experience with big data technologies, relational databases, and any relevant certifications. Consider including examples of complex issues you've resolved in previous roles.
Prepare for the Technical Assessment: Since a technical assessment is part of the hiring process, brush up on your skills related to log analysis, debugging, and reproducing errors. Familiarise yourself with common issues faced in technical support roles and be ready to demonstrate your knowledge during the assessment.
How to prepare for a job interview at Dr Jobs
✨Showcase Your Technical Skills
Be prepared to discuss your experience with cloud platforms like AWS, Azure, and GCP. Highlight any hands-on experience you have with Docker, Kubernetes, and Unix-based systems, as these are crucial for the role.
✨Demonstrate Problem-Solving Abilities
Expect to tackle technical problems during the interview. Practice explaining your thought process when debugging issues or performing log analysis, as this will showcase your competency in technical problem-solving.
✨Familiarise Yourself with Dataiku's Products
Research Dataiku's Everyday AI Platform and understand its features. Being knowledgeable about the product will help you answer questions more effectively and show your genuine interest in the company.
✨Emphasise Collaboration and Communication
Since the role involves working with various teams, be ready to discuss your collaborative experiences. Share examples of how you've worked with others to resolve customer issues or improve processes.