Student Casual â Arrivals Customer Service Assistant â Accommodation and Operations â Grade 2 â 906823

DescriptionSchool or Department: Accommodation and Operations Campus ServicesLocation: University of Birmingham Edgbaston Birmingham UKGrade/Band: Grade 2Hourly rate: 13.06 per hour plus holiday entitlementCasual contract from: 15/09/2025 21/09/2025Advert closing date: 17/08/2025 23:55pmNumber of positions available: 30Please note that this vacancy may be taken down early depending on the number of applications received. We advise you to submit your application promptly.Our offer to youPeople are at the heart of what we are and do.The University of Birmingham is proud to have been a part of the City of Birmingham and the wider region for over 100 years andweare equally proud to be recognised as a leading global university. We want to attract talented people from across the city and beyond support them to succeed and celebrate their success.We believe there is no such thing as a typical member of staff and that diversity is a source of strength that underpins the exchange of ideas innovation and warmly welcome people from all backgrounds and are committed to fostering an inclusive environment where diversity is at the heart of who and what we areand how we work.The University is situated in leafy Edgbaston and there are excellent transport links to our beautiful campus including main bus routes and a train station on campus we have a state-of-the-art sports centre with pool shopsplaces to eat and drinkour own art gallery museum and botanical gardens.Find out more about thebenefits of working for the Universityof BirminghamBackgroundStudent Accommodation is part of the Campus Services directorate at the University of Birmingham. The majority of student accommodation has been developed or refurbished over the last 10 years at an investment in excess of100m. The University of Birmingham currently provides accommodation for 6000 students who are predominantly 1st year undergraduate and postgraduate students the vast majority of 2nd and 3rd year students live in the neighbouring community in private sector housing.FurtherinformationonStudentAccommodationcanbefoundonourwebsiteat weekend will see us welcome 4000 students into their new home and the first impression is everything. The Arrivals Customer Service Assistants will be one of the first points of contact for new students so the role is crucial in setting a high bar for the excellent experience which University of Birmingham provides.Role SummaryThe Carparking team will form the foundation of a successful experience for all our new residents arriving between Friday Sunday. The days will be busy and there will be key important information that you will need to be able to explain with confidence to parents students and other key stakeholders.The parking team will work across all student accommodation car parks and will liaise with drivers on where to park and how long they have to unpack. At peak times keeping traffic moving and being proactive will be key to success.All training and a tour will be provided. Training is schedule for Monday 15th September 9:30 12:30 please only apply for this role if you are available for this time.Main DutiesWelcoming new students and their families informing them of the time limit for parking and supporting with any other queries they might have.Providing clear directions to accommodation blocks and any other key areas.Monitoring car parking timings politely informing relevant individuals when their time limit is completed and encouraging them to move their cars to ensure the weekend runs smoothly.Having the confidence and problem-solving competency to ensure any complaints are escalated to site manager.Person SpecificationSuccessful candidates must be able to attend an in-person training session on Monday 15th September 9:30-12:30 and work all 3 days of the arrivals weekend (Friday 19th September Saturday 20th September and Sunday 21st September) Please consider any hourly restrictions when making your application dependent on your student type. If you are a Masters or PhD students you are generally limited to working a maximum of 20 hours even over the summer break period if you have any questions on this please contact us via theWorklink Portal or via 0.Applicants should be personable and approachable with the confidence to assist and direct a range of individuals with both warmth and efficiency.Clear communication skills and the ability to provide excellent customer service ideally with previous experience of interacting with and assisting a wide range of individuals in a professional or education setting.The ability to think quickly and practically with an understanding of how to work calmly under pressure and solve problems in a time sensitive scenario.Ideally applicants should have a strong familiarity with the University campus and wider accommodation areas.For any informal queries please contact Natalie Allen()View our staff values and behaviourshereValuing excellence sustaining investmentWe value diversity and inclusion at the University of Birmingham and welcome applications from all sections of the community and are open to discussions around all forms of flexible working.The University of Birmingham restricts all students to working up to 20 hours per week during term time. If your application is successful and your course does not follow the usual academic term timetable (e.g. PGT PGR or PhD student) you and your supervisor must formally agree vacation periods if this role exceeds 20 hours per addition to this please be aware if you are an International student you will be required to apply to the Registry for the appropriate Authorised Absence.You are only eligible to apply to this role if you are a current University of Birmingham student. If you are not a University of Birmingham student your application will not be considered.To work you will need to carry out a right to work check.These checks will need to be completed prior to work commencing. Key Skills EAM,Electrical Controls,Cyber Security,Business Administration,Corporate Marketing Employment Type : Part-Time Experience: years Vacancy: 1