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- Tasks: Design and implement scalable Salesforce solutions for a smooth Quote-to-Order system.
- Company: Join Intercom, a leading AI Customer Service company transforming customer experiences globally.
- Benefits: Enjoy competitive salary, equity, flexible time off, and comprehensive health benefits.
- Why this job: Be part of a dynamic team driving transformational change in a fast-growing start-up culture.
- Qualifications: Experience with Salesforce CPQ, integration design, and strong problem-solving skills required.
- Other info: Hybrid working policy with a focus on collaboration and a diverse, inclusive culture.
The predicted salary is between 54000 - 84000 £ per year.
Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.Our AI agent Fin the most advanced customer service AI agent on the market lets businesses deliver always-on impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite which provides AI enhanced support for the more complex or high touch queries that require a human agent.Founded in 2011 and trusted by nearly 30000 global businesses Intercom is setting the new standard for customer service. Driven by our core values we push boundaries build with speed and intensity and consistently deliver incredible value to our customers.Whats the opportunityWe are looking for a Staff Salesforce Engineer to join Team Order (CPQ). In this role youll work closely with partners from our Sales Billing and other downstream teams on building a more robust and scalable Quote-to-Cash system. Youll also have the chance to work on transformational change in how we do business at Intercom.What will I be doingDesign scalable and durable solutions in Salesforce to enable a smooth Quote-to-Order system.Work cross-functionally with other staff/principal engineers and managers to devise solutions to complex multi-system challenges.Advise on and help execute transformational systems projects.Actively participate in maintaining a culture of quality and consistency.Create observability in Quote-to-Cash systems.Ensure Quote-to-Cash system health.What skills do I needRapid speed development via AI toolsIntegration designProven track record of architecting and implementing complex Salesforce CPQ solutions that meet business and scalability needsSolid understanding of VisualForce/Apex Javascript and Trigger framework patternsExperience with GitComfortable finding investigating and solving large vague problemsComfortable communicating up and down organizational structures to the right level of detail depending on audienceCapability to plan and sequence complex projects with significant ambiguity or risksExperience leading transformational projects with multiple stakeholdersSalesforce certifications such as Salesforce Certified CPQ Specialist Salesforce Certified Platform Developer I and II Salesforce Certified Platform App Builder and/or Salesforce Certified System Architect (or equivalent experience) are highly desirableBonus skills & attributesExperience with Snowflake/ SQL / DBTDevelopment experience outside Salesforce (Ruby)Experience with Gearset or CI / CDBenefitsWe are a well-treated bunch with awesome benefits! If theres something important to you thats not on this list talk to us!Competitive salary and equity in a fast-growing start-upWe serve lunch every weekday plus a variety of snack foods and a fully stocked kitchenRegular compensation reviews – we reward great work!Pension scheme & match up to 4%Peace of mind with life assurance as well as comprehensive health and dental insurance for you and your dependentsFlexible paid time off policyPaid maternity leave as well as 6 weeks paternity leave for fathers to let you spend valuable time with your loved onesIf youre cycling weve got you covered on the Cycle-to-Work Scheme. With secure bike storage tooMacBooks are our standard but were happy to get you whatever equipment helps you get your job donePoliciesIntercom has a hybrid working policy. We believe that working in person helps us stay connected collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race color religion creed national origin ancestry sex gender age physical or mental disability veteran or military status genetic information sexual orientation gender identity gender expression marital status or any other legally recognized protected basis under federal state or local law.Is this role not quite what youre looking for Join our Talent Community to stay connected with us. Required Experience:Staff IC Key Skills Computer Science,Docker,Kubernetes,Python,VMware,C/C++,Go,System Architecture,gRPC,OS Kernels,Perl,Distributed Systems Employment Type : Full-Time Experience: years Vacancy: 1
Staff Salesforce Engineer employer: Dr Jobs
Contact Detail:
Dr Jobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Staff Salesforce Engineer
✨Tip Number 1
Familiarise yourself with Salesforce CPQ solutions and ensure you can discuss your experience in architecting and implementing these systems. Highlight any specific projects where you've successfully tackled complex challenges, as this will resonate well with the hiring team.
✨Tip Number 2
Showcase your ability to work cross-functionally by preparing examples of past collaborations with sales, billing, or engineering teams. Being able to communicate effectively across different departments is crucial for this role.
✨Tip Number 3
Brush up on your knowledge of integration design and be ready to discuss how you've used AI tools to enhance development speed. This will demonstrate your alignment with Intercom's focus on innovation and efficiency.
✨Tip Number 4
Prepare to discuss your experience with observability in Quote-to-Cash systems. Being able to articulate how you've ensured system health and quality in previous roles will set you apart from other candidates.
We think you need these skills to ace Staff Salesforce Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Staff Salesforce Engineer role. Focus on your proven track record in architecting and implementing complex Salesforce CPQ solutions, as well as any experience with integration design.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer service and how your skills can contribute to Intercom's mission. Mention specific projects where you've led transformational changes or solved complex problems, showcasing your ability to work cross-functionally.
Showcase Relevant Skills: Highlight your technical skills such as VisualForce, Apex, JavaScript, and your experience with Git. If you have Salesforce certifications, be sure to mention them prominently, as they are highly desirable for this position.
Demonstrate Cultural Fit: Intercom values a radically open and accepting culture. In your application, reflect your alignment with their core values and your ability to communicate effectively across different organisational levels. Share examples of how you've contributed to a positive team environment.
How to prepare for a job interview at Dr Jobs
✨Understand the Role
Make sure you have a solid grasp of what a Staff Salesforce Engineer does, especially in relation to Quote-to-Cash systems. Familiarise yourself with the specific technologies mentioned in the job description, such as Salesforce CPQ, VisualForce, and Apex.
✨Showcase Your Experience
Prepare to discuss your previous projects that involved architecting and implementing complex Salesforce solutions. Be ready to explain how you tackled challenges and what outcomes you achieved, particularly in cross-functional settings.
✨Demonstrate Problem-Solving Skills
Expect questions that assess your ability to solve large, vague problems. Think of examples where you've successfully navigated ambiguity or risks in project planning and execution, and be prepared to share these stories.
✨Communicate Effectively
Since the role involves working with various stakeholders, practice articulating technical concepts in a way that's accessible to non-technical audiences. Highlight your experience in communicating up and down organisational structures during the interview.
