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- Tasks: Join our Service Charge team to manage service charges for 80,000 homes and resolve resident queries.
- Company: L&Q is a leading UK housing association dedicated to providing quality homes and serving diverse communities.
- Benefits: Enjoy flexible working, excellent pension plans, 28-31 days annual leave, and lifestyle benefits.
- Why this job: Make a real impact on residents' lives while developing your financial and customer service skills.
- Qualifications: Strong understanding of service charge laws and excellent problem-solving and communication skills required.
- Other info: Diversity and inclusion are core values; we welcome applicants from all backgrounds.
The predicted salary is between 35000 - 46000 £ per year.
Title: Service Charge Specialist Contract Type: Fixed Term Contract up to 12 MonthsPersona: Agile/hybrid working- office based 20-40% (3-4 days working from home)Office locations: West Ham Lane in Stratford LondonSalary: 40649 per annumClosing date for completed applications: 13th August 2025 at 11.59pmBenefitsinclude:Excellent pension plan (up to 6% double contribution) 28 days Annual Leave rising to 31 days with length of service Bank Holidays Westfield Health Cash Plan non-contributory life assurance up to 21 hours volunteering paid days lifestyle benefits Employee Assistance Programme andmany moreEarly applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.Role Do you consider yourself a proactive problem solver with a knack for financial accuracy anda passion for delivering exceptional customer serviceIf so L&Q has an exciting and rewarding opportunity for you to join our Service Charge team as aService Charge Specialist.About the Role:Join our dynamic Service Charge team and make a tangible impact on the lives of thousands of residents. As aService Charge Specialist youll play a pivotal role in ensuring fair and accurate service charges for around 80000 homes. You will manage a portfolio of approximately 8000 homes working closely with local neighbourhood teams to address any customer queries.Your Impact in the Role:Maximize Recovery:Optimize the recovery of service charge expenditures for approximately 12000 units ensuring accurate calculations and timely reconciliations to reduce deficits and meet deadlines.Service Charge Expertise:Calculate and apportion service charges accurately conducting regular expenditure analyses and addressing risks that could impact cost recovery.Resident Query Resolution:Take ownership of resident queries and complaints delivering clear communication and maintaining L&Qs legal position in complex scenarios within defined service-level targets.Legal and Compliance Focus:Represent L&Q in First-Tier Tribunal cases manage S20b notices and ensure compliance with sections 18-30 of the Landlord and Tenant Act alongside other relevant legislation.Collaboration and Stakeholder Engagement:Work collaboratively with internal teams external auditors and stakeholders to manage litigation resolve risks and ensure transparent service charge accounting.Data and Risk Management:Maintain accurate records in service charge systems proactively identifying and addressing risks while producing clear concise reports for stakeholders.What Youll Bring:Legislative and Financial Knowledge:In-depth understanding of service charge laws including sections 18-30 of the Landlord and Tenant Act and a solid grasp of income/expenditure principles.Analytical and Problem-Solving Skills:Ability to assess risks handle unforeseen costs and make informed decisions in challenging situations.Customer Service Excellence:Demonstrated ability to deliver exceptional service while managing complaints and queries professionally.Conflict Resolution Expertise:Experience in resolving resident complaints attending court appearances and adapting communication styles for diverse audiences.Organizational Skills:Proven capability to prioritize tasks manage a high-volume portfolio and meet deadlines independently.Communication and Collaboration:Strong interpersonal skills to effectively manage stakeholder relationships confidently represent L&Q at tribunals and deliver clear messaging in resident meetings.Proactive and Detail-Oriented Approach:Adept at managing service charge systems producing detailed reports and working collaboratively to achieve organizational goals.About L&Q:Were one of the UKs leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for peoples health happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.250000 people call our properties home and were proud to serve diverse communities across London the South East and North West of England.At L&Q people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporatevalues and behavioural framework which outlines our core expectations and should be demonstrated at all times and all levels when representing L&Q.L&Q strongly believe a diverse and inclusive workforce is important and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences skills and merits and we are recognised externally for our commitment to are a Stonewall Diversity Champion a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the here to read more.If you require any reasonable adjustments at any stage during this process including application stage please emailAt L&Q sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UKs largest housing associations.Clickhereto find out more about L&Q and why you should join us!Required Experience:Unclear Seniority Key Skills Facility,standard operating procedure,General Maintenance,HVAC,Trouble Shooting,Electrical Systems,Plant Equipment,Building Maintenance,Preventive Maintenance,Control Room,Maintenance Tasks,Life Safety Systems,Service Calls,statistical process control,Air Compressors Employment Type : Full-Time Experience: years Vacancy: 1
Service Charge Specialist employer: Dr Jobs
Contact Detail:
Dr Jobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Charge Specialist
✨Tip Number 1
Familiarise yourself with the specific service charge laws mentioned in the job description, particularly sections 18-30 of the Landlord and Tenant Act. This knowledge will not only help you understand the role better but also demonstrate your commitment to compliance during interviews.
✨Tip Number 2
Network with current or former employees of L&Q or similar organisations. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial when discussing your fit for the role.
✨Tip Number 3
Prepare to discuss real-life scenarios where you've successfully resolved customer complaints or managed conflicts. Highlighting your problem-solving skills in these situations will showcase your ability to handle resident queries effectively.
✨Tip Number 4
Research L&Q's values and their commitment to diversity and inclusion. Be ready to articulate how your personal values align with theirs, as this will show that you're not just a good fit for the role, but also for the organisation as a whole.
We think you need these skills to ace Service Charge Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the role of Service Charge Specialist. Focus on your financial accuracy, problem-solving abilities, and customer service experience.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering exceptional customer service and your understanding of service charge laws. Use specific examples from your past experiences to demonstrate your suitability for the role.
Highlight Relevant Skills: In your application, emphasise your analytical skills, conflict resolution expertise, and ability to manage high-volume portfolios. Mention any experience you have with service charge systems and compliance with relevant legislation.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A well-presented application reflects your attention to detail, which is crucial for the role.
How to prepare for a job interview at Dr Jobs
✨Know Your Legislation
Familiarise yourself with the relevant service charge laws, particularly sections 18-30 of the Landlord and Tenant Act. Being able to discuss these confidently will demonstrate your expertise and understanding of the legal framework surrounding the role.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've successfully resolved complex resident queries or complaints in the past. Highlight your analytical skills and ability to make informed decisions under pressure, as this is crucial for the Service Charge Specialist position.
✨Emphasise Customer Service Excellence
Be ready to discuss your approach to delivering exceptional customer service. Share specific instances where you managed complaints effectively, showcasing your communication skills and ability to maintain a positive relationship with residents.
✨Demonstrate Collaboration Skills
Since the role involves working closely with various teams and stakeholders, prepare to talk about your experience in collaborative environments. Highlight any successful projects where teamwork was essential, and how you contributed to achieving common goals.