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For Companies At a Glance
- Tasks: Design scalable processes and improve operations to support health coaching and customer service teams.
- Company: Join a fast-growing health-tech startup dedicated to eradicating chronic lifestyle diseases.
- Benefits: Enjoy remote work flexibility, competitive salary, share options, and a generous holiday allowance.
- Why this job: Make a real impact on people's lives while working in a mission-driven, collaborative environment.
- Qualifications: Strong experience in operational analytics, SQL proficiency, and continuous improvement methodologies required.
- Other info: Work from abroad for up to 4 weeks and receive a professional development budget.
The predicted salary is between 48000 - 72000 £ per year.
Description About Second NatureWere here to help people take control of their health. By bringing together behavioural science technology and incredible people our grand mission is to eradicate the global epidemic of chronic lifestyle diseases once and for all.Our digital habit change programme delivered digitally through mobile and web apps helps people to improve their lifestyle lose weight and ultimately reduce their risk for conditions such as type 2 diabetes. Weve positively changed the lives of over 250000 people Were rated Excellent by over 7k of our members on Trustpilot Were growing extremely quickly & are now a profitable business Were one of the few consumer health brands that are commissioned by the NHS and leading health insurer Vitality Health Were a leading B2C provider of GLP-1 medication-assisted weight loss programmes and 1 of 5 NICE-approved providers to deliver these services within the NHS in the future Our team members stay with us for an average of 4.3 years The Role: Senior Resourcing and Continuous Improvement SpecialistWere looking for an experienced Senior Resourcing and Continuous Improvement Specialist to design the infrastructure processes and insights that will help Second Nature scale sustainably.Sitting at the intersection of data people and service delivery this role goes beyond analysis youll systemise operations build scalable infrastructure and drive continuous improvement across the business.Youll partner closely with Health Coaching Customer Support and Call teams as well as People Finance and Product ensuring we make data-driven decisions that improve efficiency quality and sustainability. What Youll Be Doing Capacity Planning & Forecasting Model and forecast staffing needs across Health Coaching CS Core and Calls. Partner with People and Finance to support hiring and staffing decisions including FTC/FTE planning onboarding ramps and rota optimisation. Help each team strike the right balance between member engagement goals operational efficiency and people wellbeing. Systems & Infrastructure Development Design and implement scalable operational systems reducing reliance on manual processes. Build centralised frameworks for shift planning resourcing and workload distribution. Identify automation opportunities and lead system integrations to increase efficiency. Operational Reporting & Insights Build and maintain dashboards and SQL queries to track service delivery and resource usage. Translate data into actionable insights for senior leadership and cross-functional teams. Support strategic decision-making through scenario modelling and cost-to-serve analysis. Continuous Improvement Lead initiatives to identify bottlenecks inefficiencies and risks across operations. Implement structured methodologies (Lean Six Sigma or similar) to drive sustainable improvements. Establish feedback loops to ensure ongoing optimisation of processes and tools. Change Management & Adoption Champion adoption of new tools and processes across all teams. Deliver training and support materials to ensure smooth transitions. Act as a bridge between Ops People Finance and Product to ensure systems meet business needs. Requirements What Were Looking For Strong track record in systemising operations and building scalable processes. Experience with workforce planning capacity modelling and operational analytics. Proficiency in SQL and advanced Google Sheets/Excel; BI tools (e.g. Looker Metabase Tableau) a plus. Background in continuous improvement (Lean Six Sigma Kaizen or similar preferred). Demonstrated success in implementing new systems automation tools or integrations. Excellent stakeholder management and communication skills. Ability to influence and drive adoption across cross-functional teams. Commercial awareness with the ability to balance efficiency quality and cost-effectiveness. Curious collaborative and happy working across teams with varied goals Benefits What We OfferAn exciting job at a health-tech startup. Youll be able to see first-hand the impact that we have on improving thousands of peoples lives and tackling the type 2 diabetes and obesity epidemic on a daily basis A competitive salary alongside share options in a growing and profitable health-tech company 25 days holiday plus national holidays 2 days/week in our London office (for most core roles) Remote flexibility: work from abroad up to 4 weeks at a time (within 2-hour UK time zone) 200/year professional development budget plus extra for role-specific training Salary Sacrifice and Cycle to Work schemes Quarterly in-person socials and company meet-ups A friendly mission-driven team where your work really matters Required Experience:Senior IC Key Skills Internship,Fire And Gas,Information Technology Sales,Activex,Designing Employment Type : Full-Time Department / Functional Area: Operations Experience: years Vacancy: 1
Senior Resourcing and Continuous Improvement Specialist employer: Dr Jobs
Contact Detail:
Dr Jobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Resourcing and Continuous Improvement Specialist
✨Tip Number 1
Familiarise yourself with the latest trends in health tech and continuous improvement methodologies. Understanding how these concepts apply to Second Nature's mission will help you demonstrate your passion and alignment with their goals during discussions.
✨Tip Number 2
Network with professionals in the health tech industry, especially those who have experience in operational analytics or continuous improvement. Engaging with them can provide insights into the role and may even lead to referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully implemented scalable processes or systems in previous roles. Being able to articulate your past successes will showcase your capability to drive improvements at Second Nature.
✨Tip Number 4
Research Second Nature’s current operations and identify potential areas for improvement. Bringing these insights to your conversations can demonstrate your proactive approach and genuine interest in contributing to their success.
We think you need these skills to ace Senior Resourcing and Continuous Improvement Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in systemising operations and building scalable processes. Use specific examples that demonstrate your proficiency in workforce planning, operational analytics, and continuous improvement methodologies.
Craft a Compelling Cover Letter: In your cover letter, express your passion for health-tech and how your skills align with Second Nature's mission. Mention your experience with SQL, Google Sheets, and any BI tools, as well as your ability to drive adoption of new systems across teams.
Showcase Your Achievements: When detailing your past roles, focus on quantifiable achievements. For instance, describe how you improved operational efficiency or reduced costs through specific initiatives, such as implementing Lean Six Sigma methodologies.
Prepare for the Interview: If selected for an interview, be ready to discuss your approach to capacity planning and forecasting. Prepare examples of how you've successfully managed stakeholder relationships and influenced cross-functional teams in previous roles.
How to prepare for a job interview at Dr Jobs
✨Understand the Company Mission
Before your interview, make sure you fully grasp Second Nature's mission to combat chronic lifestyle diseases. Familiarise yourself with their digital habit change programme and how it impacts people's lives. This will help you align your answers with their core values.
✨Showcase Your Analytical Skills
As a Senior Resourcing and Continuous Improvement Specialist, you'll need to demonstrate your proficiency in data analysis. Be prepared to discuss your experience with SQL, Google Sheets, and any BI tools you've used. Bring examples of how you've used data to drive decisions in previous roles.
✨Highlight Continuous Improvement Experience
Since the role involves driving continuous improvement, be ready to share specific examples of methodologies you've implemented, such as Lean Six Sigma or Kaizen. Discuss how these initiatives led to measurable improvements in efficiency or quality.
✨Prepare for Stakeholder Management Questions
Expect questions about your experience in managing stakeholders across different teams. Think of instances where you've successfully influenced cross-functional teams to adopt new processes or tools, and be ready to explain your approach to communication and collaboration.