Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead the design and optimisation of digital customer experiences across various platforms.
- Company: South West Water provides high-quality water services while aiming for net-zero by 2030.
- Benefits: Enjoy generous holidays, a bonus, pension scheme, health benefits, and more!
- Why this job: Join a diverse team where your ideas matter and make a real impact on the community.
- Qualifications: 10 years in digital marketing with strong technical skills and a degree-level education.
- Other info: Mandatory DBS check required; we celebrate diversity and inclusion.
The predicted salary is between 42000 - 58000 £ per year.
AtSouth West Waterwe believe that the strongest businesses are built on solid stable foundations – with a vision and a culture that gives them the freedom to change improve and innovate. Were proud to be responsible for providing reliable efficient and high-quality drinking water and wastewater services for the beautiful South West area. And we have huge ambitions. Not only are we committed to reaching net-zero by 2030 but weve also partnered with Wildlife Trusts National Parks and local partners to help ensure a better future for generations to come. So if you want to be part of a diverse team where opportunities flow and fresh ideas are welcomed #JustAddWater.We currently have an opportunity for a Senior Digital Experience Manager to join our team based in the South West. Joining us on a full-time permanent basis you will receive a competitive salary of up to 50000 per annum plus excellent benefits.You will lead the strategic design and optimisation of our digital customer experience across all touchpoints. This includes managing websites CRM systems and marketing automation to deliver seamless and engaging customer journeys.What youll be doing:Own and optimise water-brand websites and MyAccount portalDrive digital-first and self-service strategiesLead a team of digital marketersManage budgets and forecast projectionsEnhance CRM and marketing automation capabilitiesWhat we are looking for:10 years in digital marketing focused on customer experienceStrong technical skills in SEO analytics CMS and web technologiesStrategic and analytical thinker with leadership experienceDegree-level education or equivalentWhats in it for you:We know that the support and commitment of our staff is key to our success so you will receive the opportunity for ongoing development and training for a long-term career with us.In return we offer an excellent range of benefits including: Generous holiday allowance plus bank holidays A discretionary Bonus Competitive Contributory Pension Share-save Scheme Various health benefits Wellbeing support programmes A range of Group Discounts Cycle to Work Scheme Financial support services And plenty more!Closing Date: 22 August 2025Please note that the successful candidate will be subject to a mandatory DBS check as part of the onboarding process.Be yourself we like it that way. Together we will build a culture of belonging where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care we value everyone we celebrate uniqueness.Our core values which are essential to our success are:Be Rock Solid – Build trust and be trusted. Be the one we all look to and can depend on.Be You – We want you to bring your best everyday. Be yourself and make your mark in your individual way.Be the Future – Embrace change. Drive Progress. Own the challenge.Required Experience:Manager Key Skills User Interface,Competitive Analysis,New Technologies,Business developments,Communication,Content Management System,Market Research,Internet,Youtube,Digital Assets,Digital strategy,Social Channels,Digital Forensics,A/B Testing,Analytics Employment Type : Full-Time Experience: years Vacancy: 1
Senior Digital Experience Manager employer: Dr Jobs
Contact Detail:
Dr Jobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Digital Experience Manager
✨Tip Number 1
Familiarise yourself with the latest trends in digital customer experience. Understanding what makes a seamless and engaging journey will help you stand out as a candidate who is not only knowledgeable but also passionate about enhancing user experiences.
✨Tip Number 2
Network with professionals in the digital marketing field, especially those who have experience in customer experience management. Engaging in conversations and attending relevant events can provide insights and connections that may benefit your application.
✨Tip Number 3
Showcase your leadership skills by discussing any previous experiences where you led a team or project. Highlighting your ability to manage budgets and forecast projections will demonstrate your readiness for the Senior Digital Experience Manager role.
✨Tip Number 4
Research South West Water's current digital initiatives and their commitment to sustainability. Being able to speak knowledgeably about their goals and how you can contribute to their vision will make a strong impression during any discussions.
We think you need these skills to ace Senior Digital Experience Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in digital marketing and customer experience. Focus on specific achievements that demonstrate your ability to lead teams and optimise digital strategies, particularly in areas like SEO and CRM systems.
Craft a Compelling Cover Letter: In your cover letter, express your passion for digital innovation and how it aligns with South West Water's vision. Mention your understanding of their commitment to sustainability and how your skills can contribute to their goals.
Showcase Relevant Experience: When detailing your work history, emphasise your 10 years of experience in digital marketing. Include examples of successful projects where you improved customer journeys or led digital-first initiatives.
Highlight Leadership Skills: Since the role involves managing a team, be sure to highlight your leadership experience. Discuss how you've motivated teams, managed budgets, and driven strategic initiatives in previous roles.
How to prepare for a job interview at Dr Jobs
✨Showcase Your Digital Expertise
Make sure to highlight your extensive experience in digital marketing, especially focusing on customer experience. Be prepared to discuss specific projects where you've successfully optimised digital touchpoints, such as websites and CRM systems.
✨Demonstrate Strategic Thinking
Prepare examples that illustrate your strategic and analytical thinking skills. Discuss how you've led teams to implement digital-first strategies and the impact these had on customer engagement and satisfaction.
✨Familiarise Yourself with Their Values
Understand South West Water's core values: being rock solid, being yourself, and being the future. Think of ways you can align your personal values and experiences with theirs, and be ready to share how you embody these principles.
✨Prepare for Technical Questions
Given the technical requirements of the role, brush up on your knowledge of SEO, analytics, and web technologies. Be ready to answer questions about how you've used these tools to enhance customer journeys in previous roles.