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- Tasks: Lead a team providing 24/7 support to vulnerable individuals in Stockport.
- Company: Join Stockport Homes Group, a socially responsible organisation transforming lives through housing and community services.
- Benefits: Enjoy a supportive work culture, opportunities for growth, and a chance to make a real impact.
- Why this job: Be part of a mission-driven team that values diversity and community engagement.
- Qualifications: Experience with vulnerable individuals and strong IT skills are essential; driving licence required.
- Other info: Apply directly through our careers page; we encourage early applications!
The predicted salary is between 28800 - 43200 £ per year.
Permanent Full Time (37 hours per week)We are a values driven organisation committed to achieving our mission of One team transforming lives.Working for us means you can make a difference to the lives of vulnerable people in Stockport every day. Its also means you get to be part of a thriving and forward-thinkingorganisation that prides itself on being a great place to work.We have a vacancy for a Senior Carecall Officer providing a 365 24/7 monitoring and response service to customers across the borough of Stockport. The Senior Carecall Officer will play a pivotal role in supporting the success of this vital service for customers. The Senior Carecall Officer will co-ordinate duties during shifts including managing daily cover and taking responsibility for the allocation of work making operational decisions based upon resources and skills within the team. The Senior Carecall Officer will support the Team Leaders to ensure services are delivered in line with all relevant Policies and Procedures and meet the TSA Quality Standards Framework.We are looking for someone who is passionate self-motivated and has previous experience of working with vulnerable individuals in a fast-paced environment.Candidates will have robust IT skills to effectively utilise Microsoft packages and several inhouse systems. Previous experience of clear & accurate recording of customer interventions is also required.A driving licence is necessary for this role.The SHG Be You approach sums up our belief that everyone has the right to be who they are and to be that person at work in line with SHGs Values. Were always looking to improve diversity within our teams to enhance this culture and to be truly representative of the communities we work in.This role will be on SKylight terms and conditions.The successful applicants appointment will be subject to satisfactory enhanced clearance by the Disclosure and Barring Service.We understand that if you dontmeet every requirement you may be hesitant to apply but westill want to hear from you and encourage you to submit an application detailing your experiences achievements and the value you can bring to our team.If you require any reasonable adjustments to complete your application please contact the People & OD Team on Please note that we do not accept applications through third-party websites. To ensure your application is reviewed please apply directly through our careers page.We encourage you to apply early! We may close the vacancy sooner if we find the right candidate.If you would like to informally discuss the Senior Carecall Officer role please contact Lynn Williams Independent Living Operations Manager or email Closing Date: 24th August 2025Interview Date: 27th August 2025About UsWelcome to Stockport Homes Group (SHG) an umbrella organisation for four socially responsible interdependent companies within the housing sector. What makes us unique is our vision: one where entrepreneurship and commercialisation go hand in hand with social impact.We are Stockports largest landlord managing over 12000 properties on behalf of Stockport Council and Private Landlords as well as our own growing portfolio of new build homes.As builders landlords architects and developers we believe in collective responsibility for more affordable housing. Equally through a commitment to a range of wrap around services we look for ways to improve peoples lives: fromadvice and support on health and wellbeing to employmenteducational opportunitiesand help in the home.All our profit is reinvested within thegroup to maximise opportunities for those who most need our help.Companies within SHG:Stockport Homes- Stockport Homes was formed in 2005 to manage housing stock across Stockport on behalf of Stockport Council. As a limited company we operate as an ALMO which is an Arms length management organisation so whilst the company is owned by the Council we operate independently on day-to-day matters and in delivering services to our customers. We are committed to providing quality homes across Stockport and listening to the voice of our customers to continually improve our services.Three Sixty – Three Sixty delivers innovative high-quality construction maintenance and facilities management services across Stockport Greater Manchester and Cheshire. We are trades people who operate with a friendly community-led approach. We get the balance right between excellent customer service and service delivery. We take pride in giving back to our local communities and each year we Gift Aid our profits to SKylight to support the work they do to help Stockport and the borough thrive.Skylight – SKylight is a Charitable Community Benefit Society established in 2018 dedicated to transforming lives in Stockport. We work closely with local communities to support people into employment alleviate poverty and enhance digital skills. Our services help individuals live independently while fostering strong community networks particularly for those facing disadvantages. We are proud to contribute to making Stockport a great place to live and work.Viaduct Housing Partnership – Formed in 2017 Viaduct is a development partnership between Stockport Homes Group and Stockport Council focusing on building more affordable homes in Stockport.SHG is proud to be an award-winning organisation dedicated to transforming the lives and communities of our customers and as a public-private sector fusion SHG is focused on future growth and excellence – looking for the best people to join the Group to be on this exciting journey. Our Benefits Our CommunityPreviousNextDocumentsRequired Experience:Senior IC Key Skills Direct Sales,Junit,Focus,Commissioning,Information Technology Sales Employment Type : Full-Time Experience: years Vacancy: 1
Senior Carecall Officer employer: Dr Jobs
Contact Detail:
Dr Jobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Carecall Officer
✨Tip Number 1
Familiarise yourself with the specific needs of vulnerable individuals in Stockport. Understanding the local community and its challenges will help you demonstrate your passion for making a difference during interviews.
✨Tip Number 2
Highlight any previous experience in fast-paced environments, especially in roles that required quick decision-making and effective team coordination. This will show that you can handle the responsibilities of a Senior Carecall Officer.
✨Tip Number 3
Brush up on your IT skills, particularly with Microsoft packages and any relevant in-house systems. Being tech-savvy is crucial for this role, so be prepared to discuss your proficiency during the interview.
✨Tip Number 4
Reach out to Lynn Williams, the Independent Living Operations Manager, for an informal chat about the role. This not only shows your interest but also gives you valuable insights that can help you tailor your approach.
We think you need these skills to ace Senior Carecall Officer
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Senior Carecall Officer. Highlight your experience with vulnerable individuals and any relevant operational decision-making skills in your application.
Tailor Your CV: Customise your CV to reflect the specific skills and experiences that align with the job description. Emphasise your IT skills, experience in fast-paced environments, and any previous roles that involved clear recording of customer interventions.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping vulnerable people and your motivation to work with Stockport Homes Group. Mention how your values align with their mission and how you can contribute to their team.
Follow Application Instructions: Ensure you apply directly through the Stockport Homes Group careers page as specified. Double-check that all required documents are included and that your application is submitted before the closing date.
How to prepare for a job interview at Dr Jobs
✨Show Your Passion for Helping Others
As a Senior Carecall Officer, your role is all about making a difference in the lives of vulnerable individuals. Be sure to express your passion for helping others during the interview. Share specific examples from your past experiences that highlight your commitment to supporting those in need.
✨Demonstrate Your IT Skills
Since robust IT skills are essential for this position, be prepared to discuss your experience with Microsoft packages and any in-house systems you've used. You might even want to bring along examples of how you've effectively utilised technology to improve service delivery in previous roles.
✨Understand the Organisation's Values
Familiarise yourself with Stockport Homes Group's values and mission. During the interview, align your answers with these values to show that you are a good fit for their culture. This will demonstrate your commitment to their vision of transforming lives and supporting the community.
✨Prepare for Operational Decision-Making Questions
As a Senior Carecall Officer, you'll need to make operational decisions based on resources and team skills. Prepare for questions that assess your problem-solving abilities and decision-making process. Think of scenarios where you've had to allocate tasks or manage a team effectively under pressure.