Second Line Network Analyst

Second Line Network Analyst

Full-Time 36000 - 60000 £ / year (est.) No working from home possible
Dr Jobs

At a Glance

  • Tasks: Manage network incidents, support compliance, and enhance service delivery.
  • Company: Join Computacenter, Europe's top IT infrastructure services provider with a collaborative culture.
  • Benefits: Enjoy a supportive environment, access to cutting-edge tools, and opportunities for growth.
  • Other info: Eligibility for SC Clearance is essential; diverse backgrounds are welcomed.
  • Why this job: Be part of a dynamic team that values innovation and teamwork while making a real impact.
  • Qualifications: Experience in 2nd Line Network Support and strong knowledge of Cisco technologies required.

The predicted salary is between 36000 - 60000 £ per year.

Location: UK - Nottingham UK - Hatfield UK - Milton Keynes Job-ID: 214363 Contract type: Standard Business Unit: Service DeskLife on the teamIf youve set your heart on a career in IT Networking join Computacenter as a 2nd Line Network Analyst and youll find everything in place to help you realise your ambitions.Were Europes leading independent provider of IT infrastructure services known for being open upfront and straightforward. Youll always know whats expected of you have access to supportive managers and be encouraged to grow and develop in your role.At Computacenter we offer a supportive environment where your voice is heard and your development is a priority. Youll have access to cutting-edge tools work with leading organisations and be part of a team that values collaboration and innovation.Youll be part of a collaborative team providing proactive and reactive network management. From resolving incidents and performing root cause analysis to managing change requests and supporting compliance youll play a key role in keeping our customers environments running smoothly.What youll doManage and resolve network incidents and service calls to meet SLA targetsIncrease First Time Fix rates and reduce escalationsMonitor call queues and follow up with specialist teamsSupport technical escalations and assist team membersEnsure accurate documentation and incident recordsParticipate in team meetings and contribute to service improvementsUse monitoring tools to track and resolve incidentsSupport compliance patching and vulnerability managementLiaise with 3rd Line teams to drive service enhancementsDeliver small project work to customer timelinesWhat youll needWere looking for a team player with a passion for resolving technical problems and the ability to work independently. Youll need:Essential:Experience in a 2nd Line Network Support roleStrong knowledge of Cisco technologies (LAN/WAN)Relevant technical qualifications (e.g. CCNA/CCNP)Eligibility for SC ClearanceDesirable:Familiarity with firewalls load balancers and switchesExperience with technologies such as:Cisco HP Fortinet Aruba Palo Alto Juniper Checkpoint NSX-T Cloud Networking Azure Cloud NetworkingRaritan Smart Lockers ServiceNowAbout usComputacenter is a leading independent provider of IT infrastructure services with about 20000 employees worldwide. We work at the heart of digitisation advising organisations on IT strategy implementing the most appropriate technology and managing our customers infrastructures.We offer a friendly open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies personalities and strengths who want to live our shared value of teamwork and performance.Interested in joining a company with a strong sense of communityWere growing. Were hiring. We encourage. We empower. We support.#winningtogether #peoplematterRequired Experience:IC Key Skills IDS,Network Support,Tcp/IP,LAN,Computer Networking,Windows,TCP,Perl,Telecommunication,Operating Systems,Juniper,Dns Employment Type : Full Time Experience: years Vacancy: 1

Second Line Network Analyst employer: Dr Jobs

At Computacenter, we pride ourselves on being a leading independent provider of IT infrastructure services, offering a dynamic and supportive work environment in Nottingham, Hatfield, and Milton Keynes. Our culture fosters collaboration and innovation, ensuring that your professional growth is a priority while you work with cutting-edge technology and a diverse team. Join us to be part of a community that values your contributions and empowers you to excel in your career as a 2nd Line Network Analyst.

Dr Jobs

Contact Details:

Dr Jobs Recruitment Team

StudySmarter Expert Advice🤫

We think this is how you could land Second Line Network Analyst

Get Chummy with Industry Events

Dive into telecommunications networking conferences and expos. These are golden opportunities to meet potential employers like Dr Jobs and learn about open positions directly from their teams. Keep an eye out for workshops or panels – they’re perfect for showcasing your passion and expertise!

Join Networking Communities

Find online forums or local meetups that focus on telecommunications and networking. Sites like LinkedIn Groups or Reddit communities can be great for connecting with professionals in the field. Just remember to participate in discussions – you never know when someone might mention job openings at places like Dr Jobs.

Showcase Your Skills with Personal Projects

If you’ve got any personal projects or contributions to open-source networking tools, flaunt them! Create a portfolio that showcases your skills relevant to what telecommunication companies are looking for. It’s a great conversation starter during interviews and networking chats.

Utilise Online Job Boards Wisely

While we’re all about encouraging you to apply through our website, also keep an eye on job boards specific to tech and telecommunication roles. Websites such as Telecommunication Jobs and TechCareers often list full-time roles that may not appear elsewhere. Just be sure to tailor every application to grab attention – even small tweaks can make a big difference!

We think you need these skills to ace Second Line Network Analyst

2nd Line Network Support
Cisco Technologies (LAN/WAN)
CCNA/CCNP Certification
Incident Management
Root Cause Analysis
Change Management
Documentation Skills

Some tips for your application 🫡

Show Off Your Technical Know-How:When you're applying for a role in telecommunications and networking, it’s crucial to highlight your technical skills. Mention specific technologies you're proficient in, like IP networking, VoIP, or security protocols. Be sure your CV includes any relevant certifications such as CCNA or CompTIA Network+; they really show you've got the chops for the job.

Tailor Your Experience to Match Networking Projects:In your CV and cover letter, don’t just list your past jobs—showcase specific projects that align with the role! If you've worked on network design, implementation, or troubleshooting, weave those experiences in and highlight metrics to demonstrate your impact. This paints a vivid picture of how you'd fit into the role at Dr Jobs.

Show Enthusiasm for the Industry:With telecommunications evolving rapidly, it’s important to express your passion for the field in your application. Mention any trends or innovations you've been following that excite you and how they'd influence your work. This can really set you apart and show that you're not just after a job, but a career!

Keep It Clean and Professional:While it’s important to be personable, ensure your application maintains a clean and structured format. Use clear headings and bullet points to make it easy for hiring managers to dig into your skills and experience. Remember, you’re applying for a full-time role, so a well-organised application will signal your seriousness about the position at Dr Jobs.

How to prepare for a job interview at Dr Jobs

Brush Up on Networking Protocols

Make sure you’re up to speed with the key networking protocols like TCP/IP, UDP, and perhaps even MPLS if it's relevant. We can expect technical questions about how these protocols function and the problems they solve, so a solid understanding will help you shine.

Showcase Your Projects

Got a portfolio? Bring it along! Highlight any relevant projects where you've designed or managed network systems. This is your chance to demonstrate practical experience; employers love to see how your skills can be applied in real-world scenarios.

Get Comfortable with Technical Scenarios

You might be faced with a case study or a technical troubleshooting scenario during the interview. Practise responding to common networking issues—like packet loss or latency problems. Thinking through these scenarios will help us sound confident and competent in our responses.

Emphasise Team Collaboration Skills

In the telecommunications field, teamwork is key! Make sure to share examples of how you’ve worked collaboratively, whether in past jobs or projects at uni. Employers want to see that you’re not just technically savvy, but also great at working within a team setting.