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- Tasks: Deliver top-notch customer service and handle transactions in a dynamic betting shop.
- Company: Join Entain, a leader in the sports betting and gaming sector, known for its inclusive culture.
- Benefits: Enjoy flexible hours, competitive pay, discounts, and healthcare support.
- Why this job: Be part of a winning team that values relationships and celebrates individuality.
- Qualifications: Must be 18+, passionate about customer service, and able to work independently or in a team.
- Other info: Receive your rota four weeks in advance for a healthy work-life balance.
Do you love sports or have a passion for great customer service Do you enjoy forming positive relationships As a Retail Customer Service Manager you will be an integral part of the Entain family delivering top customer service and driving standards on a daily our exciting dynamic Ladbrokes & Coral betting shops no two days are the same and youll have the chance to contribute to a team that wins together and does whats right by our customers. Reporting to the Shop Manager you will be part of the Shop team who will be serving customers and building a rapport to encourage repeat custom.Are you ready to launch a winning careerWhat you will doDeliver outstanding customer service.Always urging safer gambling.Take bets on a wide range of sports and events.Process customer transactions including cash handling.Help demonstrate our products & betting terminals to customers.Handle customer complaints or concerns with empathy and problem-solving skills.Work towards defined targets and goals.Maintain high shop standards.Open or close the shop as needed.Working patternsOur shops can be open from Monday to Sunday 8am – 10pm depending on the location. This includes weekends and bank holidays.Your typical weekly rota will be 17 hours and made up of a blend of long opening shifts (once youve completed your training) long closing shifts and shorter evening shifts and will vary week to week. As a key holder you will be responsible for opening and closing the shop.At Entain we believe in the importance of a healthy work-life balance and commit to providing you with your rota at least four weeks in advance.Qualifications : You must be 18 years of age or over to work in one of our betting shops.Passion for delivering great customer service!Do you enjoy building strong relationships and can you communicate effectivelySelf-motivated and proactive.Are you happy to work alone or as part of teamAbility to deal with challenging situations in a calm and professional manner.Additional Information : At Entain we know that signing top players requires a great starting package and plenty of support to inspire peak performance. Join us and a competitive salary is just the beginning. Working for us in our betting shops you can expect to receive great benefits like:Optional overtime subject to availability.Pension Scheme and annual ShareSave.Discounts with hundreds of retailers through Entain Deals.Healthcare and wellbeing support.Development opportunities.And outside of this youll have the chance to turn recognition from leaders and colleagues into amazing prizes. Join a winning team of talented people and be a part of an inclusive and supporting community where everyone is celebrated for being themselves.Should you need any adjustments or accommodations to the recruitment process at either application or interview please contact us. #LI-DNIAt Entain we do whats right. Its one of our core values and thats why were taking the lead when it comes to creating a diverse equitable and inclusive future – for our people and the wider global sports betting and gaming sector. However you identify our ambition is to ensure our people across the globe feel valued respected and their individuality celebrated. We comply with all applicable recruitment regulations and employment laws in the jurisdictions where we operate ensuring ethical and compliant hiring practices globally.Remote Work : NoEmployment Type : Part-time Key Skills Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking Experience: years Vacancy: 1
Retail Customer Service employer: Dr Jobs
Contact Detail:
Dr Jobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Customer Service
✨Tip Number 1
Familiarise yourself with the sports and events that are popular in your area. Being knowledgeable about these topics will not only help you engage with customers but also demonstrate your passion for the industry during interviews.
✨Tip Number 2
Practice your customer service skills by role-playing different scenarios with friends or family. This will prepare you to handle various situations, especially when dealing with complaints or challenging customers.
✨Tip Number 3
Network with current or former employees of Entain or similar companies. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview process.
✨Tip Number 4
Be prepared to discuss your availability and flexibility regarding working hours. Since the role requires shifts that may include weekends and bank holidays, showing that you are adaptable can set you apart from other candidates.
We think you need these skills to ace Retail Customer Service
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and qualifications required for the Retail Customer Service Manager position. Tailor your application to highlight relevant experiences that align with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your customer service experience, particularly in retail or similar environments. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to deliver outstanding customer service.
Write a Compelling Cover Letter: In your cover letter, express your passion for sports and customer service. Share specific examples of how you've built positive relationships with customers in the past and how you handle challenging situations with empathy and professionalism.
Proofread Your Application: Before submitting your application, take the time to proofread your CV and cover letter. Check for any spelling or grammatical errors, and ensure that all information is accurate and presented clearly. A polished application reflects your attention to detail.
How to prepare for a job interview at Dr Jobs
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering great customer service. Share specific examples from your past experiences where you went above and beyond to help a customer, as this will demonstrate your commitment to the role.
✨Demonstrate Problem-Solving Skills
Prepare to discuss how you've handled challenging situations in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your ability to remain calm and professional under pressure.
✨Know the Company and Its Values
Research Entain and understand its core values, especially around diversity and inclusion. Be ready to discuss how you align with these values and how you can contribute to creating a positive environment in the shop.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of the interview. This could include inquiries about team dynamics, training opportunities, or how success is measured in the role. It shows your genuine interest in the position and the company.