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- Tasks: As a Reservations Agent, you'll handle room bookings and provide top-notch customer service.
- Company: Join Hilton, the UK's #1 Great Place to Work 2025, known for its supportive culture.
- Benefits: Enjoy free meals, career development programmes, and discounts on travel and dining.
- Why this job: Be part of a fun, engaging team where your growth and impact matter.
- Qualifications: No experience needed; just bring your passion for customer service and great communication skills.
- Other info: Flexible shifts from Monday to Friday, with a focus on work-life balance.
The predicted salary is between 23000 - 31000 £ per year.
EOE/AA/Disabled/VeteransWELCOME TO A WORLD OF OPPORTUNITIES AT THE UKs #1 GREAT PLACE TO WORK 2025 AS VOTED BY OUR TEAM MEMBERS! -You are not just a team member here. Its a supportive and engaging environment with the perfect balance between fun and focus. Here you can achieve everything you put your mind into our managers always have an open-door policy and really care about your development. Hilton also gives you access to countless trainings and resources to learn pretty much anything to help you in your career.A WORLD OF REWARDS Annual Salary of 27591.38 Freeand healthymealswhen on duty Grow your Career Personal Developmentprogrammes designed to support you at every step of your career A chance to make a differencethrough our Corporate Responsibility programmes Find out what and how we are doing () Team Member Travel Program:discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets) Team Member Referral Program High street discounts:with Perks at Work Holiday:28 daysincluding bank holidays Free Parking Modern and inclusiveTeam Members areasA Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore must offer an excellent service and influence the Guest decision to stay at the property.Main shift pattern: Monday to Friday covering the office on varied shift patterns from 8am 6pm.What will I be doingAs a Reservation Agent you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service options and other solutions to meet Guest and customer needs. Specifically a Reservations Agent will perform the following tasks to the highest standards:Convert quickly inquiries into contracted businessRespond positively to sales inquiries to develop future sales leadsIdentify sales leads as appropriateRespond to all customers in a highly professional manner including ensuring all reservations are completed accurately and to the Guests expectationProvide prompt and efficient service while maintaining the hotels brand standardsWhat are we looking forA Reservations Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitude behaviours skills and values that follow:A passion for delivering great customer serviceA highly professional telephone manner and excellent communication skillsOutstanding administration and organizational skillsIntermediate computer proficiencyExperience is not essential for this role; however experience in an administrative role would be advantageousEVERY JOB MAKES THE STAY.At Hilton It Matters Where You Stay but The Stay is only one side of the story.We know it takes hundreds of jobs to create unforgettable experiences for our guests and behind every job theres an extraordinary person working to make each Stay magical. Thats why at Hilton Every Job Makes the Stay.Find out more about all our brands and hotels -Hilton Brands Global Hospitality CompanyRequired Experience:Unclear Seniority Key Skills Active Directory Administration,English Language,Access Control,Jpa,Legal Support,Airlines Employment Type : Full-Time Experience: years Vacancy: 1
Reservations Agent employer: Dr Jobs
Contact Detail:
Dr Jobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Agent
✨Tip Number 1
Familiarise yourself with Hilton's values and customer service standards. Understanding what makes Hilton a top employer will help you align your responses during interviews and show that you're genuinely interested in the company culture.
✨Tip Number 2
Practice your communication skills, especially over the phone. As a Reservations Agent, you'll need to convey information clearly and professionally, so consider role-playing scenarios with friends or family to build your confidence.
✨Tip Number 3
Research common customer queries related to hotel reservations. Being prepared with answers to frequently asked questions can demonstrate your proactive approach and readiness for the role.
✨Tip Number 4
Network with current or former Hilton employees if possible. They can provide insights into the interview process and what it's like to work as a Reservations Agent, giving you an edge in your application.
We think you need these skills to ace Reservations Agent
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Reservations Agent. Highlight your customer service skills and any relevant experience in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your communication skills, organisational abilities, and any previous administrative roles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your enthusiasm for working at Hilton. Mention specific reasons why you want to join their team and how you can contribute to their success.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and professional.
How to prepare for a job interview at Dr Jobs
✨Showcase Your Customer Service Skills
As a Reservations Agent, your ability to deliver excellent customer service is crucial. Prepare examples from your past experiences where you successfully handled customer inquiries or resolved issues, demonstrating your passion for helping others.
✨Demonstrate Strong Communication Abilities
Since you'll be the first point of contact for guests, it's important to exhibit a professional telephone manner. Practice clear and concise communication, and be ready to discuss how you would handle various customer scenarios during the interview.
✨Highlight Your Organisational Skills
The role requires outstanding administration and organisational skills. Be prepared to discuss how you manage your time and tasks effectively, perhaps by sharing specific tools or methods you use to stay organised in a busy environment.
✨Research the Company Culture
Understanding Hilton's values and culture can give you an edge. Familiarise yourself with their commitment to employee development and corporate responsibility programmes, and think about how your personal values align with theirs.