Reservations Agent in Southampton

EOE/AA/Disabled/VeteransWELCOME TO A WORLD OF OPPORTUNITIES AT THE UKs #1 GREAT PLACE TO WORK 2025 AS VOTED BY OUR TEAM MEMBERS! -You are not just a team member here. Its a supportive and engaging environment with the perfect balance between fun and focus. Here you can achieve everything you put your mind into our managers always have an open-door policy and really care about your development. Hilton also gives you access to countless trainings and resources to learn pretty much anything to help you in your career.A WORLD OF REWARDS Annual Salary of 27591.38 Freeand healthymealswhen on duty Grow your Career Personal Developmentprogrammes designed to support you at every step of your career A chance to make a differencethrough our Corporate Responsibility programmes Find out what and how we are doing () Team Member Travel Program:discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets) Team Member Referral Program High street discounts:with Perks at Work Holiday:28 daysincluding bank holidays Free Parking Modern and inclusiveTeam Members areasA Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore must offer an excellent service and influence the Guest decision to stay at the property.Main shift pattern: Monday to Friday covering the office on varied shift patterns from 8am 6pm.What will I be doingAs a Reservation Agent you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service options and other solutions to meet Guest and customer needs. Specifically a Reservations Agent will perform the following tasks to the highest standards:Convert quickly inquiries into contracted businessRespond positively to sales inquiries to develop future sales leadsIdentify sales leads as appropriateRespond to all customers in a highly professional manner including ensuring all reservations are completed accurately and to the Guests expectationProvide prompt and efficient service while maintaining the hotels brand standardsWhat are we looking forA Reservations Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitude behaviours skills and values that follow:A passion for delivering great customer serviceA highly professional telephone manner and excellent communication skillsOutstanding administration and organizational skillsIntermediate computer proficiencyExperience is not essential for this role; however experience in an administrative role would be advantageousEVERY JOB MAKES THE STAY.At Hilton It Matters Where You Stay but The Stay is only one side of the story.We know it takes hundreds of jobs to create unforgettable experiences for our guests and behind every job theres an extraordinary person working to make each Stay magical. Thats why at Hilton Every Job Makes the Stay.Find out more about all our brands and hotels -Hilton Brands Global Hospitality CompanyRequired Experience:Unclear Seniority Key Skills Active Directory Administration,English Language,Access Control,Jpa,Legal Support,Airlines Employment Type : Full-Time Experience: years Vacancy: 1