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- Tasks: Join our team as a Remote Customer Service Specialist, handling calls, emails, and live chats.
- Company: We're a growing media company based in Hull, dedicated to excellent customer service.
- Benefits: Enjoy 25 days holiday, healthcare cash plan, and discounts on various products.
- Why this job: Perfect for those wanting to kickstart their career in a supportive and dynamic environment.
- Qualifications: No experience needed; just bring your friendly attitude and strong communication skills.
- Other info: Must be within an hour's commute from Hull for training and team meetings.
The predicted salary is between 20000 - 29000 £ per year.
About this roleWere growing our brilliant team in Hull and we are looking for Remote Contact Centre Advisors to join us on the 22nd of September 2025! If youre eager to kickstart or advance your career in the Media industry and love delivering top notch customer service this could be your perfect next step.Although youll enjoy the comfort of working from home we do ask that you live within an hours commute from Hull so we can welcome you to training and the occasional team meeting!As a Remote Contact Centre Advisor youll be at the heart of our customer service team. Booking notices signing up new subscribers renewing loyal readers and helping everyone get the most out of our print and online products. Youll handle calls emails and live chats with confidence and warmth becoming an expert on everything we offer so you can deliver great advice and support for both advertising and subscriptions. Youll work within agreed deadlines to ensure all queries and objectives are actioned swiftly and will work as a part of a team to make sure KPIs are met. Our hiring journey is simple: a friendly conversation on the phone with our Talent Acquisition team a group interview on Wednesday 26th August (with a quick spelling & grammar check) followed by a one-to-one. Nail it all and youll be joining us before you know it! Please note you must be available to start on the 22nd of September 2025.Working hours – We are open to both full time and part time employees. If youre applying for a part time role its essential that you can still work core hours between 9am and 5pm. Qualifications : You dont need previous contact centre experience to shine here. If youre customer focused friendly confident and ready to learn then this will be the right place for you. Perhaps youre coming from Retail and want to challenge yourself in a new role or work in Sales and want a shift in responsibility or something totally different – wed love to meet you. If you are a strong communicator who can maintain a positive attitude and the ability to keep calm and organised when things get busy and challenging then you will thrive in our team.Additional Information : How well look after youWe take good care of our people – and that means more than just a pay packet. Whatever your role youll get a range of benefits including:An annual salary of 24570 (12.60 per hour for part time employees) Plus potential bonus related pay to customer service skills 25 days holiday (plus bank holidays) as well as an extra day after youve been with us for three five and 10 years. We also have a scheme to help you buy extra holiday if you want to.An extra days paid leave each year to volunteer for a cause close to your community or your heart.Big moment day – an extra days paid leave for a moment that matters to you – like getting married moving house or welcoming a new addition to the family (human or furry!)Help saving for your retirement – well match your company pension contributions up to 6% and you can contribute through salary sacrifice.Supportive and progressive people policies – were proud to have a range of policies to support people in their lives in and outside work including enhanced family leave and policies to promote flexibility inclusion and progression. We believe you shouldnt have to wait to join us to know what to expect from us which is why we share this overview of the policies we have in place to support families and carers. If theres something you want to understand more about just ask – it wont make a difference to your application.A healthcare cash plan – giving you money back for a range of medical expenses and fast access to doctors appointments.Car lease scheme – you can buy a brand new electric or hybrid car through our leasing partner and pay for it through salary sacrifice.Wellbeing support – including a 24/7 assistance programme for you and your family.Access to lots of discounts – including 15% off with Reachs very own online marketplace Yimbly where you can buy everything from homewares to beauty products.Interest-free loans – including for season tickets and technology.Reach plc believes diversity brings benefits for our customers our business and our people. This is why we are committed to being an inclusive employer and encourage applications from all suitable applicants irrespective of background circumstances age disability gender identity ethnicity religion or belief and sexual orientation.Remote Work : NoEmployment Type : Full-time Key Skills Bidding,Apps,Benefits,Corporate Recruitment,Android Development Experience: years Vacancy: 1
Remote Customer Service Specialist (Part Time, Hull) employer: Dr Jobs
Contact Detail:
Dr Jobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remote Customer Service Specialist (Part Time, Hull)
✨Tip Number 1
Familiarise yourself with our products and services. As a Remote Customer Service Specialist, you'll need to be an expert on what we offer. Spend some time exploring our website and understanding our print and online products so you can confidently assist customers.
✨Tip Number 2
Practice your communication skills. Since you'll be handling calls, emails, and live chats, it's essential to convey information clearly and warmly. Consider role-playing with a friend or family member to simulate customer interactions and improve your confidence.
✨Tip Number 3
Prepare for the group interview by thinking of examples from your past experiences that demonstrate your customer service skills. Even if you haven't worked in a contact centre before, draw on your retail or sales experience to showcase your ability to handle challenging situations.
✨Tip Number 4
Be ready to discuss your availability during the interview process. Since the role requires working core hours between 9am and 5pm, make sure you can clearly communicate your schedule and flexibility to meet these requirements.
We think you need these skills to ace Remote Customer Service Specialist (Part Time, Hull)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience, even if it's from retail or sales. Emphasise skills like communication, organisation, and the ability to stay calm under pressure.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the media industry. Mention why you want to work for this company specifically and how your background makes you a great fit.
Prepare for the Interview: Research common interview questions for customer service roles. Be ready to discuss scenarios where you've demonstrated excellent customer service skills and how you handle challenging situations.
Follow Up: After your interview, send a thank-you email expressing your appreciation for the opportunity. This shows your professionalism and reinforces your interest in the position.
How to prepare for a job interview at Dr Jobs
✨Show Your Customer Service Skills
Since this role is all about delivering top-notch customer service, be prepared to share examples of how you've successfully handled customer interactions in the past. Highlight your ability to remain calm and positive, even in challenging situations.
✨Familiarise Yourself with the Company
Do some research on the company and its products before the interview. Understanding their offerings will help you answer questions more effectively and show your genuine interest in the role.
✨Practice Common Interview Questions
Anticipate common interview questions related to customer service and teamwork. Practising your responses can help you feel more confident and articulate during the interview process.
✨Be Ready for the Group Interview
Since there's a group interview component, think about how you can contribute positively to group discussions. Show your ability to collaborate and communicate effectively with others, as this is key in a team-oriented environment.