Receptionist, Multi-Site

Contract TypePermanent – St Giles HospiceLocationSutton Coldfield and Whittington Hours23 hours (3 days out of 7)Annual SalaryNational living wage – enhancements for weekend workingLast day to apply18/07/2025Our Receptionists work with a team of staff and volunteers to ensure that visitors patients and relatives are welcomed in an excellent and professional manner and that all reception areas operate a high-quality service at all times.This role is working across both our Whittington and Sutton Coldfield sites. The normal working pattern will include 2 days at Sutton Coldfield (15 hrs) and 1 day at Whittington (8 hrs) per week. You will work approximately 1 of 4 weekends. Flexibility is required for cover such as holiday and absence cover.Our Receptionists provide a high standard of customer service to patients visitors and staff by ensuring that the telephone is answered promptly and professionally and calls are re-directed appropriately with empathy whilst providing a first-class support service to meet the operational requirements of the hospice.Empathy towards the Hospice movement and an understanding of the value and quality of the service provided by St Giles Hospice is implicit.For the full job description please click the link below:Job DescriptionIf you want to have an informal chat about this role please contact Heidi Jones onQualifications EssentialGood level of Maths and EnglishKnowledge and experienceEssentialProven experience of working in a busy environment and dealing with people sensitivelyWorking within a teamExperience of working in a customer service based role dealing with queries via telephone email and face to faceExperience of using telephone systems and transferring calls internallyDesirableWorking with volunteersExperience of maintaining a rotaAbility to type and produce lettersKnowledge of the hospice environment and philosophyValuesExhibits our hospice values and behavioursSkills EssentialClearly spokenDiscreetGood listening skillsProven verbal and written communication skillsAbility to instruct others tactfully and effectivelyAbility to take clear messages and relay these promptly and effectivelyDesirableMicrosoft office suitePersonal AttributesEmpatheticPositive outlookTeam playerAble to work under pressureCollaborativeAmbassador for St Giles HospiceThe confidence and sensitivity to work in an emotionally challenging environment dealing with distressed patients and familiesOther requirements Valid driving licenceEligibility to work in the UKPlease note that St Giles Hospice does not hold a sponsorship licence and is therefore unable to accept sponsorship requestsBenefits Up to 33 days holiday plus bank holidays (Pro-rata for part time employees)Group pension scheme matching contributions of up to 8%Life assurance scheme up to the state pension ageEnhanced maternity and paternity benefitsEnhanced sick pay rising with serviceAccess to blue light and charity worker discountsFree ParkingHealth & WellbeingThe Hub Wellness SupportEligibility for flu vaccineEmployee Assistance ProgrammeAccess to Mental Health First AidersCycle to work schemeProfessional DevelopmentAll staff complete a comprehensive induction programme which includes statutory and mandatory e-learning as well as training that is tailored to the individuals need. All staff and volunteers should also attend an induction day.Regular training and personal development opportunities with internal career progression being a focal point of team growthThis post is subject to a Disclose and Barring Service (DBS) check.We may review applications before the application review date however if you apply after the application review date your application may not be considered. We will accept applications until we have successfully filled the role this may be earlier than the closing date.If you have not heard within 14 days of the application close date then please consider that your application has been unsuccessful at this time.As part of your application your data will be managed in line with St Giles Hospice Privacy Policy and kept for 6 months. If you would like to see this in full please visit you require any further information please email: emailprotected1)I confirm that the above information is complete and correct and that any untrue or misleading information will give St Giles Hospice the right to terminate any contract of employment offered.2)I agree that St Giles Hospice may reserve the right to require me to undergo a medical examination. In addition I agree that this information may be retained in my personal file during my employment and for six years thereafter and understand that information will be processed in accordance with the Data Protection Act (2018).3)I agree that should I be successful in this application an application will be made to the Disclosure & Barring Service/Criminal Justice Information Service (Scotland) for Disclosure. I understand that should the disclosure not be to the satisfaction of the hospice any offer of employment may be withdrawn or my employment terminated.We make every subject of a DBS check aware of the existence of the Code of Practice and make a copy available on requestProspective employees will be advised that a criminal record will not automatically exclude them from being appointed.Information provided by you on this form will be filed for six months and then destroyed if you are not successful. Key Skills Multi-line Phone Systems,Customer Service,Computer Skills,QuickBooks,Medical office experience,Office Experience,10 Key Calculator,Dental Office Experience,Front Desk,Administrative Experience,Medical Receptionist,Phone Etiquette Employment Type : Full Time Experience: years Vacancy: 1