Receptionist

Hours of work: Monday Friday (9am to 5pm or similar) Contract Type: 12-month Fixed TermAre you a people-focused professional with a passion for delivering exceptional customer service bpha is seeking a confident and organised Receptionist to be the welcoming face of our Bedford Heights office.About the RoleAs our receptionist you will be the first point of contact for visitors customers and deliveries. Youll play a key role in creating a positive and professional impression of bpha while supporting our internal teams with a range of business services.Key Responsibilities Welcome and assist all visitors and customers ensuring health and safety procedures are followed. Handle queries with empathy and professionalism redirecting or following up as needed. Provide business support services including reprographics meeting arrangements equipment fault handling and administrative tasks. Manage incoming and outgoing correspondence and support purchasing processes. Assist with document management tasks such as scanning indexing and redacting. Support the employee wellbeing agenda through administrative contributions. What Were Looking ForEssential Skills & Attributes: Excellent interpersonal and communication skills. Strong active listening and empathy. Proficiency in Microsoft Outlook Teams Word and Excel. High attention to detail and problem-solving ability. Ability to manage a varied workload and meet deadlines independently. Calm under pressure and collaborative team player. Flexible adaptable and proactive. Experience: Previous experience in a customer-focused role. Experience building relationships with stakeholders. Teamwork to achieve shared goals. Desirable: Experience as a receptionist. Familiarity with CRM systems. First Aid qualification or willingness to train. Our ValuesWe take responsibility show empathy work better together and strive to be ambitious. These values guide everything we do at bpha.Ready to join a team that values excellence and empathy Apply now and be part of a workplace that makes a positive difference every day.About usbpha is a Housing Association located in the Oxford to Cambridge arc which is committed to providing its customers with high quality value for money services whilst continuing to develop energy efficient sustainable and affordable housing.We are a leading provider and developer of affordable homes for rent sheltered residential care and shared ownership.We work together with communities to improve opportunities independence and quality of life for our residents and to benefit the wider community. We bring people together and run and support a wide range of community activities.All the money we make is used to invest in existing homes to enable us to build new homes and to deliver new and improved services.We own or manage over 19500 homes and over 500 staff. Our vision and valuesTo build communities where people can live happily in a home they can afford.Our values underpin the work that we do and are ingrained in our culture at bpha. We are looking for people who can share these values and translate them into day-to-day practices for the benefit of our communities customers and fellow colleagues. So that we can realise our vision together.We are ambitiousWe are better togetherWe show empathyWe take responsibility BenefitsWe believe that benefits should be more than just perks. For us they arent simply little extras added on at the end theyre fundamental parts of what we stand for from the very beginning. As standard.Thats why at bpha we reward our employees by making sure we give them a supportive and caring environment that empowers them to be happy healthy and inspired every day. Holiday entitlement of 28-33 days a year plus public holidays Contributory pension scheme Competitive pay Life assurance cover Private healthcare Mental Health First Aid Counselling service Eye tests Discounted gym membership Cycle to Work scheme Free annual flu jabs Wellbeing activities and events Free fruit and refreshments Long service award Annual staff recognition awards Discretionary reward scheme Annual volunteering day Social events clubs and activities Breakout areas Onsite cafe/restaurant at headquarters Opportunities for professional training and qualifications Workshops and training sessions for new skills A fresh and modern eLearning platformDocuments Key Skills Multi-line Phone Systems,Customer Service,Computer Skills,QuickBooks,Medical office experience,Office Experience,10 Key Calculator,Dental Office Experience,Front Desk,Administrative Experience,Medical Receptionist,Phone Etiquette Employment Type : Unclear Experience: years Vacancy: 1