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- Tasks: Join our team as an Orderline Representative, providing top-notch customer service and processing orders.
- Company: QVC UK is a leading retailer connecting shoppers with exciting products and engaging stories.
- Benefits: Enjoy competitive pay, remote work options, career development, and a supportive team culture.
- Other info: Flexible working hours with a comprehensive training programme to set you up for success.
- Why this job: Be part of a dynamic team, learn daily, and contribute to a company committed to inclusion.
- Qualifications: Passion for customer service, strong communication skills, and basic computer experience required.
The predicted salary is between 24000 - 36000 £ per year.
The OpportunityHere at QVC UK we have been voted as a certified top employer right now were looking for individuals with a genuine passion for customer-service to join our award-winning Contact Centre located in Knowsley.Please view our video to find out more about what its like to work in our Contact Centre at QVC!Hourly Pay12.41 per hour. Contract typePermanentFull-timeYour working hours37.5 hours per weekThe hours we allocate to you each week will be within the availability of Monday-Sunday between 16:00-02:00You will given 2 weeks notice of your working hours each week.Who We AreQVC empowers shoppers with knowledge and shares insights in a lively engaging way. We offer an ever-changing collection of familiar brands and fresh new products from home and fashion to beauty electronics and jewellery and we connect shoppers to interesting personalities engaging stories and award-winning customer service. Worldwide QVC reaches more than200million homes via our 12 broadcast networks and reaches millions more viamultiple streaming services websites mobile apps and social 2021 QVC International served 4.7 million customers and has more than 7000 team members in the U.K. Germany Japan Italy Poland and China.Your Impact – What will I do as a Orderline RepresentativeReporting to one of our contact centre leaders you will be the welcoming friendly voice of QVC and be passionate about providing world class customer service. Our Orderline team members handle inbound customer calls efficiently & accurately processing customer orders whilst promoting engaging products to improve customer loyalty.Whilst working as part of a team to ensure our overall success you will also work towards achievable individual performance targets.To set you up to be successful and ensure you are ready to be great in your role you will be provided with a supportive and seamless onboarding experience which will include two weeks of training. Please note your first two weeks with us will be your training period scheduled Tuesday – Saturday 17:00 – 23:00 30 hours only.Remote working approach; This is a working from home role.Please ensure you have a space for your computer setup complete with two monitors and a stable internet connection to facilitate your tasks effectively. What You Bring – To be effective in your role youll need to:Have the desire to deliver a first-class customer experience.Take ownership of performance and always seek ways to improve.Engage with customers and colleagues creating a people-focused work culture.Have fantastic communication skills.Experience using a computer is important in this role.As a business we have expectations for our team members to attend work and on time to enable us to serve the needs of our customers and to work effectively as a team therefore commitment and punctuality are essential within this role.What will I get in returnA brilliant experience and the opportunity to be part of one team dedicated to our customer playing an important part in our path forward. We have supported career paths – which offers even more exciting opportunities to learn develop and support our customer.Submit your application online today! We look forward to hearing from you!#INDOPSIf you enjoy being a part of a team creating experiences and delighting customers youll love it here. If youre excited about retail media social live streaming technology customer service design and more youll find amazing projects to work on.If you want to grow professionally and learn every day youll thrive with us. If you appreciate a company committed to inclusion and belonging for all youll be amazed at whats available for our team members. We offer a comprehensive Total Rewards package including competitive compensation paid time off employee assistance program parental leave paid volunteer hours company discounts and much more. Best of all working with QVC Group means friendly teams ambitious projects and fast-moving careers!For QVC Group our commitment to inclusion and belonging for all is deeply rooted in Our Principles. They call on us to Drive Progress Act With Empathy Be Brave Embrace the Future and Do Whats Right so that everyone can thrive. We are committed to ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal state and local laws and regulations. As an equal opportunity employer QVC Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout please contact us at for assistance. QVC UK is a Disability Confident employer and operates a Guaranteed Interview Scheme. For any UK based roles – if youd like to be considered under this scheme please indicate this on the application form. Click Apply and log in with your existing account or create an account. This will allow you to check the status of your application at any time and receive the most up to date communications from our Talent Acquisition team.Required Experience:Unclear Seniority Key Skills Abinitio,Administration And Accounting,Android,Bid Management,Inventory Management,Embedded C Employment Type : Full-Time Experience: years Vacancy: 1
Orderline Representative - Full Time Evenings, Monday-Sunday: 16:00-02:00 (37.5 Hours) employer: Dr Jobs
Contact Detail:
Dr Jobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Orderline Representative - Full Time Evenings, Monday-Sunday: 16:00-02:00 (37.5 Hours)
✨Tip Number 1
Familiarise yourself with QVC's product range and customer service ethos. Understanding their offerings will help you engage more effectively during the interview and demonstrate your passion for the role.
✨Tip Number 2
Practice your communication skills by role-playing customer interactions. This will prepare you to handle calls confidently and showcase your ability to provide excellent customer service.
✨Tip Number 3
Research common customer service scenarios and think about how you would handle them. Being prepared with examples will show your proactive approach and commitment to delivering a first-class experience.
✨Tip Number 4
Ensure your home workspace is set up for success. Having a quiet, organised area with the necessary technology will not only help you perform well but also demonstrate your readiness for remote work.
We think you need these skills to ace Orderline Representative - Full Time Evenings, Monday-Sunday: 16:00-02:00 (37.5 Hours)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills that align with the role of an Orderline Representative. Use keywords from the job description to demonstrate your fit for the position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to engage with customers. Mention specific examples of how you've delivered excellent service in the past.
Highlight Technical Skills: Since the role requires computer proficiency, be sure to mention any relevant software or systems you are familiar with. This could include CRM systems or any other tools that enhance customer interactions.
Show Commitment and Punctuality: In your application, emphasise your reliability and commitment to punctuality, as these are essential qualities for the role. You might want to include examples of how you've demonstrated these traits in previous jobs.
How to prepare for a job interview at Dr Jobs
✨Show Your Passion for Customer Service
Make sure to express your genuine enthusiasm for providing excellent customer service. Share examples from your past experiences where you went above and beyond to help a customer, as this aligns perfectly with what QVC is looking for.
✨Demonstrate Strong Communication Skills
Since the role involves handling inbound calls, it's crucial to showcase your communication abilities. Practice clear and concise responses, and be ready to engage in role-play scenarios during the interview to demonstrate your skills.
✨Prepare for Teamwork Questions
QVC values a people-focused work culture, so be prepared to discuss how you work within a team. Think of specific instances where you collaborated effectively with colleagues to achieve a common goal.
✨Familiarise Yourself with QVC's Products
Take some time to research QVC's product offerings and their unique selling points. Being knowledgeable about their products will not only impress your interviewers but also show your commitment to the role.