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- Tasks: Manage daily guest services operations and ensure top-notch patient support.
- Company: Join UAB Medicine, Alabama's largest employer and a leader in healthcare innovation.
- Benefits: Enjoy 100% tuition assistance, wellness initiatives, generous paid time off, and more!
- Why this job: Be part of a supportive culture that values education and career advancement.
- Qualifications: Bachelor's degree and three years of related experience required.
- Other info: Work at a nationally ranked academic medical centre with unique growth opportunities.
The predicted salary is between 42000 - 68000 £ per year.
Bachelors degree and three (3) years of related experience. Or an equivalent combination of relevant education and/or experience.Compensation:Pay Range: $52555 – $85400 / year- Benefits available for eligible positions include: 100% tuition assistance wellness initiatives generous paid time off paid parental leave Public Service Loan Forgiveness Program eligible employer plus addition to our manybenefits and perks UAB Medicine provides a variety of resources to support employees both personally and professionally.Work with the Best at UAB Medicine: UAB Medicine is Alabamas largest single-site employer and operates over 1200 beds and over 200 clinics in Birmingham Alabama. When you become part of UAB Medicine you join a nationally ranked academic medical center committed to education and advancing medical science through research.- U.S. News & World Reports Best Hospitals #1 in Alabama- Americas No. 1 Best Large Employer Forbes 2021- Level I Trauma Center- NCI-Designated Comprehensive Cancer Center Comprehensive Transplant Institute Comprehensive Stroke CenterOur success in patient care innovation and education is a direct result of our supportive and inclusive culture. Whether you are looking to start your career fast-track your development or diversify your skills UAB Medicine offers avenues for advancement that other employers cannot match.Job Description:To manage the daily operations planning and administration all guest services functions throughout the hospital. To help triage issues and assist patients and families wherever needed. To ensure guest service standards are met. To manage labor and resource in an efficient and effective manner.1. Supervises the daily operations of the guest services function. Manages the service center and service recovery system; triages patient and family issues and works to resolution. Ensures guest services standards are met.2. Manages the human resources function including but not limited to staff selection training scheduling evaluation and disciplinary counseling.3. Responsible for monitoring and maintaining the quality of all departmental functions. Defines and evaluates opportunities for improvement in systems and processes.4. Recommends and implements departmental policies and procedures that comply with all internal and external standards while contributing to the goal of an integrated guest service experience.5. Responsible for the fiscal management of all assigned accounts.6. Represents the interests of patients and their families on various hospital and health system committees.7. Performs other duties as assigned.Required Experience:Manager Key Skills English Language,Cost Estimation,Corporate Risk Management,Export Sales,J2EE Employment Type : Full-Time Experience: years Vacancy: 1 Yearly Salary Salary: 52555 – 85400
Manager - Guest Services - AM (004) employer: Dr Jobs
Contact Detail:
Dr Jobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Manager - Guest Services - AM (004)
✨Tip Number 1
Familiarise yourself with UAB Medicine's values and mission. Understanding their commitment to patient care and innovation will help you align your responses during interviews, showcasing how your experience and values match theirs.
✨Tip Number 2
Network with current or former employees of UAB Medicine. Engaging with them can provide insights into the company culture and expectations for the Manager - Guest Services role, which can be invaluable during your application process.
✨Tip Number 3
Prepare specific examples from your past experience that demonstrate your ability to manage guest services effectively. Highlight instances where you've successfully resolved issues or improved service standards, as these will resonate well with the hiring team.
✨Tip Number 4
Research common challenges faced in guest services within healthcare settings. Being able to discuss these challenges and propose potential solutions during your interview will show your proactive approach and understanding of the role.
We think you need these skills to ace Manager - Guest Services - AM (004)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in guest services and management. Emphasise any specific achievements or projects that demonstrate your ability to manage operations and improve service standards.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for guest services and your understanding of UAB Medicine's mission. Mention how your background aligns with the role and how you can contribute to their supportive and inclusive culture.
Highlight Relevant Experience: In your application, clearly outline your three years of related experience or equivalent education. Use specific examples to illustrate your skills in managing teams, resolving issues, and improving service quality.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is accurate and presented professionally.
How to prepare for a job interview at Dr Jobs
✨Showcase Your Leadership Skills
As a Manager of Guest Services, you'll need to demonstrate your ability to lead a team effectively. Prepare examples from your past experiences where you successfully managed staff, resolved conflicts, or improved service standards.
✨Understand the Organisation's Values
Familiarise yourself with UAB Medicine's mission and values. During the interview, express how your personal values align with theirs, especially regarding patient care and service excellence.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-life situations. Think of scenarios where you had to triage issues or implement improvements in guest services, and be ready to discuss your thought process.
✨Highlight Your Experience with Quality Management
Since the role involves monitoring and maintaining quality standards, be prepared to discuss your experience with quality management systems. Share specific examples of how you've identified opportunities for improvement in previous roles.
