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- Tasks: Greet guests, assist with luggage, and provide information for a memorable stay.
- Company: W Edinburgh is a vibrant hotel redefining luxury in the heart of the city.
- Benefits: Enjoy world-class training, wellness programmes, and discounts at over 9000 hotels globally.
- Why this job: Join a dynamic team where your passion for hospitality shines and career growth is limitless.
- Qualifications: Confidence, multitasking skills, and a positive mindset are essential; hospitality experience is a plus.
- Other info: Be part of an exciting hotel opening and enjoy unique amenities like a rooftop bar.
The predicted salary is between 24000 - 36000 £ per year.
DescriptionW Edinburgh is hiring to expand the Bell team! We invite you to play an integral part in bringing to life this unique brand in Edinburgh and fast paced operation!Explore an exciting new career path at W Hotels where your natural talent is celebrated. W Hotels work culture is uniquely designed to spark your imagination and curiosity while bringing the W experience to life for guests.ABOUT THE BRANDIgnite Curiosity Expand Worlds. W Hotels are a place to experience life. Were here to open doors and open minds. With us theres always more. We dare to deliver a different kind of luxury. One that revels in bold ideas and indulges in the unexpected. We believe luxury is the freedom to be yourself and explore desires: whatever whenever.ABOUT THE ROLEReporting to the Guest Relations Manager as Night Lobby Ambassador you will be the first person our guests meet! You will become their go-to person ensuring they have everything they need for a memorable personalized stay.Joining the team means you will be instrumental to the success of the hotels opening and beyond. We are looking for someone who is friendly loves interacting with people and is a team-player!As Night Lobby Ambassador key aspects of your role will include:Greet and escort guests to roomsOpen doors and assist guests/visitors entering and leaving propertyInform guests of property amenities services and hours of operation local areas of interest and activities and supply directionsIdentify and explain room features to guests (e.g. use of room key mini-bar ice and vending areas in-room safe valet laundry services)Transport guest luggage to and from guest rooms and/or designated bell area assist with luggage storage and retrieval.Assist guests/visitors in and out of vehicles including assisting guests with loading/unloading luggageMove lift carry push pull and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistanceOur ideal Night Lobby Ambassador is someone who has:Confidence interacting with othersMulti-tasking skillsThe ability to work in a teamA positive mindsetA genuine passion for working in hospitalityIn return for your hard work we give you:World class training and development including leadership developmentUnlimited career opportunities (internationally and locally)Wellness and mental health programmesDiscounted accommodation food and beverage in over 9000 hotels all over the world!Discounts for your friends and familySpecially curated discounts in thousands of shopsABOUT THE PROPERTYW Edinburgh brings bold architecture and a vibrant lifestyle offering to the Scottish capital. Behind a faade featuring a winding steel ribbon reflecting the citys festival spirit this 12-storey structure is the centrepiece of Edinburgh St James Quarter incorporating retail leisure and entertainment facilities along with residential apartments.This W hotel aims to help redefine the citys hospitality landscape. Accordingly it fuses the brands signature amenities with modern design and W Happenings highlighting whats new in design fashion music and culture.The new W hotel accommodates guests across 244 stylish guestrooms including 45 suites. While staying here guests benefit from the brands signature Whatever / Whenever service philosophy.A real highlight of this property is its rooftop bar and outdoor terraces pairing exciting cocktails and cuisine with 360-degree views over the historic city. Among the other noteworthy amenities are the W Loungea restaurant collaboration with SUSHISAMBA a FIT workout facility and an AWAY spa with special functions hosted in 2450 sq ft of modern event space.If this sounds like the perfect place for you apply to be a Night Lobby Ambassador today!At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law. Key Skills Sales Experience,Marketing,Customer Service,Google Docs,Serving Experience,Retail Sales,Android,Product Demos,Event Planning,Events Management,Event Marketing,Dancing Employment Type : Full-Time Experience: years Vacancy: 1
Lobby Ambassador - Nights employer: Dr Jobs
Contact Detail:
Dr Jobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lobby Ambassador - Nights
✨Tip Number 1
Familiarise yourself with the W Hotels brand and its unique culture. Understanding their philosophy of 'Whatever / Whenever' will help you align your approach to guest service, showcasing your enthusiasm for the role.
✨Tip Number 2
Practice your interpersonal skills by engaging with people in various settings. As a Night Lobby Ambassador, you'll need to be confident and friendly, so honing these skills in everyday interactions can make a big difference.
✨Tip Number 3
Research local attractions and amenities around Edinburgh. Being knowledgeable about the area will not only impress your interviewers but also prepare you to assist guests effectively during their stay.
✨Tip Number 4
Showcase your ability to multitask and work as part of a team. Think of examples from past experiences where you've successfully managed multiple responsibilities or collaborated with others, as this is key for the fast-paced environment at W Edinburgh.
We think you need these skills to ace Lobby Ambassador - Nights
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Night Lobby Ambassador position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Personalised Cover Letter: Write a cover letter that reflects your personality and enthusiasm for the role. Mention specific aspects of W Hotels that excite you, such as their unique brand culture and commitment to guest experiences.
Highlight Relevant Experience: In your CV, emphasise any previous customer service or hospitality experience. Use specific examples to demonstrate your ability to interact positively with guests and work effectively in a team.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which is crucial in the hospitality industry.
How to prepare for a job interview at Dr Jobs
✨Show Your Passion for Hospitality
Make sure to express your genuine enthusiasm for working in the hospitality industry. Share experiences where you went above and beyond to ensure a guest's satisfaction, as this aligns perfectly with the W Hotels' commitment to exceptional service.
✨Demonstrate Your Interpersonal Skills
As a Night Lobby Ambassador, you'll be the first point of contact for guests. Highlight your confidence in interacting with people and provide examples of how you've successfully built rapport with customers or team members in previous roles.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities and how you handle various guest situations. Think of specific scenarios from your past experiences where you had to multitask or resolve conflicts, and be ready to discuss them.
✨Research the Brand and Property
Familiarise yourself with W Hotels' unique brand values and the specific offerings of the Edinburgh property. This knowledge will not only impress your interviewers but also help you articulate how you can contribute to their mission of delivering a different kind of luxury.