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- Tasks: Join our team as a Junior Service Manager, supporting platform stability and incident management.
- Company: Anaplan is a leading innovator in AI-infused business decision-making for top global companies.
- Benefits: Enjoy hybrid work options, a diverse culture, and opportunities for personal growth and recognition.
- Why this job: Be part of a dynamic team that values innovation, collaboration, and customer success.
- Qualifications: Ideal candidates have IT support experience, triage skills, and a customer-centric approach.
- Other info: This role includes after-hours on-call duties and requires office presence at least 2 days a week.
The predicted salary is between 30000 - 42000 £ per year.
At Anaplan we are a team of innovators focused on optimizing business decision-making through our leading AI-infused scenario planning and analysis platform so our customers can outpace their competition and the market.What unites Anaplanners across teams and geographies is our collective commitment to our customers success and to our Winning Culture.Our customers rank among the whos who in the Fortune 50. Coca-Cola LinkedIn Adobe LVMH and Bayer are just a few of the 2400 global companies who rely on our best-in-class platform.Our Winning Culture is the engine that drives our teams of innovators. We champion diversity of thought and ideas we behave like leaders regardless of title we are committed to achieving ambitious goals and we love celebrating our wins big and small.Supported by operating principles of being strategy-led values-based and disciplined in execution youll be inspired connected developed and rewarded here. Everything that makes you unique is welcome; join us and lets build whats next – together!Anaplan has an opportunity for a self-motivated Junior Service Manager to join a cross-functional engineering team in our York office. This team is pivotal in supporting the platforms used by hundreds of software engineers and thousands of customers.Working in the Global Product & Technology Organization which supports the functions of Software Development Ops Security and more you will be streamlining the delivery of the Anaplan platform that helps top-flight companies around the world make better-informed plans and decisions every day. Anaplan is a business-critical tier-one system that must be available with low latency despite complexity and scale.The Platform Service Management team defines and supports the tools and processes for platform stability and resilience to promote operational excellence. The teams skills include supporting and developing ITIL and ITSM procedures; incident and problem management service improvement plans analysis of operational data and liaising with both technical teams customer success departments and customers. We have unparalleled access to our users they are our colleagues!You will join a team of individuals who embrace and respect diverse perspectives are not afraid to push boundaries implement innovative ideas and are passionate about helping our customers and each other succeed.Technologies you will work with: Atlassian products (Jira Software Jira Service Management Status Page Confluence) Office365 suite (SharePoint Word Excel PowerPoint OneDrive). We also support SaaS and cloud-based technologiesGrafanaIncident Management Tooling andConfiguration Management Databases (CMDBs).This is a hybrid work role with after-hours on-call requirements. You will be required to be in the York office a minimum of 2 days a week. You will be required to participate in a 24/7 Incident Manager on-call rotation.Your ImpactSupport the assessment and triage of technical events impacting the Anaplan platform and customersSupport incident communications per documented proceduresSupport ongoing incident lifecycle reporting to incident partners as incident and outage investigation and mitigation actions evolve in real timeMitigate and contain risk to the business by supporting the restoration of service to customers ASAPSupport the documenting and reporting on incident-related detailsParticipate in post-incident reviews (PIR) for all major incidentsSupport the investigation into root cause analysis (RCA) for incidentsSupport reporting dashboards & generate incident & outage reports for data/trend analyticsSupport the documentation of incident-response reports in compliance with customer Service Level Agreements (SLAs)Support the analysis of service data understand data trends present findings and offer improvements and resolutions to system issues.Support the proactive detection and prevention of future problems/incidents and initiate the Problem Management process to allow quicker diagnosis and resolutionYour QualificationsInterest and familiarity with ITSM support concepts.Basic experience in triaging problems of varied scopeFamiliarity and ability in selecting methods and techniques for obtaining restoration solutions (triage skills).Generates constructive input ideas and solutions to both individual and team challengesOperates with a customer-centric approachAble to collaborate in a globally and culturally diverse environment1 year of experience in a technology support environment or equivalent subjectFamiliar with standard IT support principles and frameworkTechnical Degree or hold relevant IT support experienceAny ITIL certifications are a plus.MIM Professional Level 1 or similar Qualifications a plus.Incident Management Problem Management & Change Management experience a plus.Our Commitment to Diversity Equity Inclusionand Belonging (DEIB) We believe attracting and retaining the best talent and fostering an inclusive culture strengthens our business. DEIB improves our workforce enhances trust with our partners and customers and drives business success. Build your career in a place where diversity equity inclusion and belonging arent just words on paper this is what drives our innovation its how we connect and it contributes to what makes us a market leader. We believe in a hiring and working environment where all people are respected and valued regardless of gender identity or expression sexual orientation religion ethnicity age neurodiversity disability status citizenship or any other aspect which makes people unique. We hire you for who you are and we want you to bring your authentic self to work every day!We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process perform essential job functions and receive equitable benefits and all privileges of employment. Please contact us to request accommodation.Fraud Recruitment DisclaimerIt has come to our attention that fraudulent and fictitious job opportunities are being circulated on the Internet. Prospective candidates are being contacted by certain individuals mainly through telephone calls emails and correspondence claiming they are representatives of Anaplan. The main purpose of these correspondences and announcements is to obtain privileged information from individuals.Anaplan does not:Extend offers to candidates without an extensive interview process with a member of our recruitment team and a hiring manager via video or in person.Send job offers via email. All offers are first extended verbally by a member of our internal recruitment team whenever possible and then followed up via written communication.All emails from Anaplan would come from an @ email address. Should you have any doubts about the authenticity of an email letter or telephone communication purportedly from for or on behalf of Anaplan please send an email to before taking any further action in relation to the correspondence.Required Experience:Manager Key Skills Access Control System,B2C,Concierge,Accident Investigation,Data Analysis Employment Type : Full Time Experience: years Vacancy: 1
Junior Service Manager employer: Dr Jobs
Contact Detail:
Dr Jobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior Service Manager
✨Tip Number 1
Familiarise yourself with ITIL and ITSM concepts, as these are crucial for the Junior Service Manager role. Understanding these frameworks will not only help you in interviews but also demonstrate your commitment to operational excellence.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of how you've triaged issues in previous roles. Be ready to discuss specific incidents where you successfully restored service or improved processes.
✨Tip Number 3
Research Anaplan's platform and its impact on businesses. Being knowledgeable about their technology and customer base will allow you to engage more meaningfully during interviews and show your enthusiasm for the role.
✨Tip Number 4
Network with current or former Anaplan employees on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
We think you need these skills to ace Junior Service Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Junior Service Manager position at Anaplan. Understand the key responsibilities and required qualifications to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise any relevant experience you have in IT support, incident management, or customer service. Use specific examples to demonstrate your skills in triaging problems and collaborating in diverse environments.
Showcase Your Soft Skills: Anaplan values a customer-centric approach and collaboration. Make sure to highlight your communication skills, ability to work in a team, and any experiences that showcase your problem-solving abilities.
Tailor Your Application: Customise your CV and cover letter to reflect Anaplan's Winning Culture. Mention your commitment to diversity, equity, inclusion, and how you can contribute to their innovative environment. This will help you stand out as a candidate who aligns with their values.
How to prepare for a job interview at Dr Jobs
✨Understand the Company Culture
Before your interview, take some time to research Anaplan's Winning Culture. Familiarise yourself with their commitment to diversity, innovation, and customer success. This will help you align your answers with their values and demonstrate that you're a good fit for the team.
✨Showcase Your ITSM Knowledge
As a Junior Service Manager, you'll need a solid understanding of IT Service Management (ITSM) concepts. Be prepared to discuss your familiarity with incident management, problem management, and change management processes. Highlight any relevant experience or certifications you may have.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle incidents. Think of examples from your past experiences where you successfully triaged issues or improved service delivery. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Your Customer-Centric Approach
Anaplan values a customer-centric mindset. Be ready to share examples of how you've prioritised customer needs in previous roles. Discuss how you would approach supporting customers during incidents and how you would communicate effectively with them throughout the process.