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- Tasks: Manage and resolve cardholder transaction disputes in a dynamic team.
- Company: Join Capital on Tap, a fintech helping over 200,000 small businesses thrive.
- Benefits: Enjoy hybrid work, private healthcare, 28 days holiday, and fun office perks.
- Why this job: Be part of a high-growth company where your ideas can make a real impact.
- Qualifications: 1 year in financial services with strong communication skills and attention to detail.
- Other info: Dog-friendly office with a vibrant culture and opportunities for personal growth.
The predicted salary is between 20800 - 36400 £ per year.
Were Capital on Tap Capital on Tap was founded with the mission to help small business owners and make their lives easier. Today we provide an all-in-one business credit card & spend management platform that helps business owners save time and money. Capital on Tap proudly serves over 200000 businesses across the world and our goal is to help 1 million small businesses by 2030.Why Join UsWe empower you to be innovative and solve complex problems. Take ownership make an impact and thrive in our scaling and agile environment.Check out the development opportunities in the Disputes team.This is a Hybrid role the Disputes teamwork from our Cardiff City Centre Office 3 days per week.What Youll Be DoingThis is an exciting and challenging position for a highly motivated customer-focused and confident individual who is looking to be part of a high-growth financial services business. Reporting to the Disputes manager you will be part of a busy team responsible for the day-to-day management and resolution of all cardholder transaction disputes referred over by the Customer Service Team.Engage with cardholders to advise on card transaction queriesEvaluate dispute claims to establish chargeback rightsInvestigate the information supplied by the cardholderCompile information and prepare cases for raising a chargebackCreate Chargeback Disputes for UK and US inline with Visas timeframes and regulationsKeep up to date with the Visa Core Rules & Visa Product Services RulesWere Looking ForAt least 1 year working within financial servicesYou should have first-class communication skills both verbal and writtenSelf-motivated able to operate independently.Demonstrates ownership and accountability for issues with a high attention to detailAn excellent work ethic with a real desire to drive improvementDiversity & Inclusion We welcome consider and encourage applications from anyone who shares our commitment to inclusivity. Join us in creating a space where authenticity thrives and everyone can do their best work.Great Work Deserves Great PerksWe try not to take ourselves too seriously (all the time) so we make sure our office is decked out with a pool table arcade machine beer tap and a couple of office dogs thrown in for good measure. Check out our benefits: Salary starts from 26000 DOE Private Healthcare including dental and optician services through Vitality Worldwide travel insurance through Vitality Anniversary Rewards (-week fully paid sabbatical) Salary Sacrifice Pension Scheme up to 7% match 28 days holiday (plus bank holidays) Annual Learning and Wellbeing Budget Enhanced Parental Leave Cycle to Work Scheme Season Ticket Loan 6 free therapy sessions per year Dog Friendly Offices Free drinks and snacks in our officesCheck out more of our benefits values and mission here.Interview ProcessFirst stage: 30-minute intro and values call with Talent Partner (Video call)Second stage: 45-minute skills and experience assessment with Disputes TL and Manager then 15 minutes meet the team to assess team fit (In person)Other InfoCheck out ourTop Tips for interviewing.Keep updated on new job opportunities by following us on Linkedin.Email if you have any questions.Excited to work here Apply!If youd like to progress your career within our fast growing profitable fintech then click apply and we will aim to get back to you within 3 working days (during busy periods this could take up to 5 working days.)Required Experience:Junior IC Key Skills Direct Sales,Junit,Focus,Commissioning,Information Technology Sales Employment Type : Full Time Experience: years Vacancy: 1
Junior Disputes/Chargeback Officer employer: Dr Jobs
Contact Detail:
Dr Jobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior Disputes/Chargeback Officer
✨Tip Number 1
Familiarise yourself with the Visa Core Rules and Product Services Rules. Understanding these regulations will not only help you in the role but also demonstrate your commitment to the position during interviews.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of how you've resolved disputes or handled customer queries in previous roles. This will highlight your ability to take ownership and accountability, which is crucial for this position.
✨Tip Number 3
Research Capital on Tap's mission and values thoroughly. Be ready to discuss how your personal values align with theirs, as cultural fit is important to them and can set you apart from other candidates.
✨Tip Number 4
Prepare for the interview by practising your communication skills. Since the role requires first-class verbal and written communication, consider doing mock interviews or role-playing scenarios to build your confidence.
We think you need these skills to ace Junior Disputes/Chargeback Officer
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Junior Disputes/Chargeback Officer position. Understand the key responsibilities and required skills, such as communication and attention to detail.
Tailor Your CV: Customise your CV to highlight relevant experience in financial services and any specific skills that align with the job requirements. Emphasise your ability to handle disputes and your customer service experience.
Craft a Compelling Cover Letter: Write a cover letter that showcases your motivation for joining Capital on Tap. Mention how your values align with their mission to support small businesses and your enthusiasm for working in a high-growth environment.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that your writing is clear and professional, reflecting your strong communication skills.
How to prepare for a job interview at Dr Jobs
✨Understand the Company Culture
Before your interview, take some time to research Capital on Tap's mission and values. They pride themselves on inclusivity and innovation, so be prepared to discuss how your personal values align with theirs.
✨Showcase Your Communication Skills
As a Junior Disputes/Chargeback Officer, excellent communication is key. During the interview, demonstrate your verbal and written skills by articulating your thoughts clearly and confidently.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Think of examples from your past experience in financial services where you successfully resolved disputes or handled challenging situations.
✨Highlight Your Attention to Detail
Given the nature of the role, attention to detail is crucial. Be ready to discuss how you ensure accuracy in your work and provide examples of how this skill has benefited your previous employers.