IT Solutions Technician Apprenticeship

IT Solutions Technician Apprenticeship at Wymondham High Academy part of Enrich Learning Trust Were seeking an enthusiastic and motivated IT Solutions Apprentice to join our Digital Team. This role is a fantastic opportunity to gain hands-on experience in IT support network management and audio/visual services while working towards a recognised qualification.You will help maintain and support IT systems across the Trust primarily at Diss High School and Long Stratton High School ensuring smooth network connectivity secure systems and excellent user support for staff and students.This is a varied practical role where no two days are the same ranging from troubleshooting IT issues to setting up AV equipment for school productions. Apprenticeship Overview:Salary:7.55 an hourAutomatic salary increase after 1 year of apprenticeship for those who are 19Working Week:Monday to Thursday 8 AM till 4 PM and Friday 8 AM till 3:30 PM Hours:37 hours per weekDuration: 24 monthsLevel 3 IT Solutions Technician Apprenticeship standard qualificationOnline training supported by our dedicated tutorsLocation: Folly Road Wymondham Norfolk NR18 0QTKey Responsibilities:IT Network SupportMaintain reliable internet and network connectivity across the Trust.Respond to IT helpdesk requests troubleshooting issues both on-site and remotely.Install and configure hardware/software on workstations and devices.Set up and manage user accounts in Microsoft 365 MIS and other systems.Maintain and contribute to an IT knowledge base for future problem-solving.Hardware & EquipmentSet up check and maintain laptops iPads printers projectors and AV equipment.Carry out routine maintenance replace consumables and complete minor repairs.Keep accurate inventories and security mark equipment.Cybersecurity & Data ProtectionMonitor and maintain network security ensuring safe and appropriate use.Assist with cyber incident response and promote cyber safety in line with NCSC/DFE guidelines.Ensure compliance with GDPR RPA and Copyright Licensing Authority regulations.Audio/Visual SupportSet up and operate AV equipment for assemblies school events and performances.Film edit and produce video content for internal and external use.Liaise with suppliers for AV equipment hire or purchase.Project & Event SupportProvide technical support for IT-related projects across the Trust.Attend up to five scheduled evening events annually (e.g. parents evenings performances).Assist with examination material preparation and submission.Skills qualities and Desirable knowledge:Passion for technology and problem-solving.Strong communication and interpersonal skills.Organised adaptable and able to prioritise tasks.Able to work independently and as part of a team.A calm helpful and customer-focused approach.Microsoft 365 Microsoft Office and basic networking.Active Directory and Adobe Creative Cloud.Hardware assembly maintenance or upgrades.AV equipment setup and video editing.Qualifications & Requirements:5 GCSEs (Grade C/5 or above) including Maths English and IT/Computing.Level 3 or A-Level in IT Digital Technologies Computer Science or similar (desirable).Good IT literacy and keyboard skills.Full driving licence (or working towards) preferred.Flexibility to work occasional evenings.What training will the apprentice take and what qualification will the apprentice get at the endThe successful candidate will obtain a Level 3 IT Solutions Apprenticeship standard qualificationEach apprentice will have their own dedicated tutor who will conduct monthly remote tutorials and reviews providing continuous support throughout the apprenticeship program. Depending on the apprentices needs the frequency of these sessions may vary.What is the expected career progression after this apprenticeshipPotential full-time employment for the right candidate upon successful completion of the apprenticeshipPre-employment checks. Please be aware that upon a successful offer of employment the company completes digitalised right-to-work checks and DBS applications via an external provider – Matrix Screening. The company also completes an internal online social media search in line with Keeping Children Safe in Education guidance.#InspireLPRequired Experience:IC Key Skills IT Experience,Network Administration,Active Directory,LAN,Computer Networking,Computer Skills,Windows,Remote Access Software,Help Desk,IT Support,Operating Systems,Troubleshooting Employment Type : Trainee Experience: years Vacancy: 1