Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide 2nd line IT support for hardware and software to Royal London colleagues.
- Company: Join Royal London, the UK's largest mutual life pensions and investment company.
- Benefits: Enjoy 28 days annual leave, up to 14% pension matching, and private medical insurance.
- Why this job: Be part of an inclusive culture that values collaboration and personal growth.
- Qualifications: Experience in 1st or 2nd line IT support and knowledge of Microsoft technologies required.
- Other info: Hybrid working model with a mix of home and office-based work.
The predicted salary is between 30000 - 42000 £ per year.
Job Title: IT Infrastructure AdministratorContract Type: PermanentLocation: EdinburghWorking style: Hybrid 50% home/office basedClosing date: 13th August We are currently looking to recruit an IT Infrastructure Administrator to join our IT Support team on a permanent basis in Edinburgh.The main purpose of the role is to provide technical support to Royal London colleagues for all Hardware and Software across the group.Key responsibilities:Providing professional IT 2nd Line support to all Royal London colleagues via our Incident and Service Request processes.Supporting both hardware and software across the group.Proactively managing your own workload/work queue.Liaising with colleagues in the IT Service Desk & 3rd line Specialist teams to find solutions to problems and to knowledge share.Identifying opportunities for improvements in services and process enhancements so that we can always strive to do our jobs in the most efficient way.Supporting the delivery & implementation of projects.Essential CriteriaPrevious experience working in a 1st or 2nd line IT support role supporting customers both in-house and virtually.Experience of Microsoft technologies including AD/Exchange/Teams/Office 365 Experience supporting Windows 10 & 11 client.A good understanding of virtual and VC technologies.Strong communication skills both verbally and written.Enjoy providing excellent customer support.Enjoy problem solving with a positive approach to challengesDesirable CriteriaGood understanding of the automation of systems and processes.Good understanding of Networks Monitoring Unix & storage technologies.About Royal LondonWere the UKs largest mutual life pensions and investment company offering protection long-term savings and asset management products and services.OurPeople Promiseto our colleagues is that we will all work somewhere inclusive responsible enjoyable and fulfilling. This is underpinned by our Spirit of Royal London values; Empowered Trustworthy Collaborate Achieve.Weve always been proud to reward employees by offering great workplace benefits such as 28 days annual leave in addition to bank holidays an up to 14% employer matching pension scheme and private medical insurance. You can see all our benefits here -Our BenefitsInclusion diversity and belongingWere anInclusiveemployer. We celebrate and value different backgrounds and cultures across Royal London. Our diverse people and perspectives give us a range of skills which are recognised and respected whatever their background.Required Experience:Unclear Seniority Key Skills Anti Money Laundering,Accounts Receivable,Javase,Bar Management,Analysis,Commercial Employment Type : Full Time Experience: years Vacancy: 1
IT Infrastructure Administrator (2) employer: Dr Jobs
Contact Detail:
Dr Jobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Infrastructure Administrator (2)
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft AD, Exchange, Teams, and Office 365. Having hands-on experience or relevant certifications can really set you apart from other candidates.
✨Tip Number 2
Showcase your problem-solving skills during any interviews or networking opportunities. Prepare examples of how you've successfully resolved IT issues in previous roles, as this will demonstrate your ability to provide excellent customer support.
✨Tip Number 3
Engage with current employees on platforms like LinkedIn to gain insights into the company culture and the IT team dynamics. This can help you tailor your approach and show that you're genuinely interested in being part of their team.
✨Tip Number 4
Prepare to discuss your experience with virtual and VC technologies, as well as any automation processes you've implemented. Highlighting these skills can demonstrate your proactive approach to improving IT services.
We think you need these skills to ace IT Infrastructure Administrator (2)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly in 1st and 2nd line roles. Emphasise your familiarity with Microsoft technologies like AD, Exchange, Teams, and Office 365, as well as your problem-solving skills.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for IT support and your ability to provide excellent customer service. Mention specific examples of how you've successfully resolved technical issues in the past.
Highlight Communication Skills: Since strong communication skills are essential for this role, ensure you demonstrate your verbal and written communication abilities in both your CV and cover letter. Consider including examples of how you've effectively communicated with colleagues or customers.
Showcase Continuous Improvement Mindset: In your application, mention any experiences where you've identified opportunities for process improvements or contributed to project implementations. This aligns with the company's goal of striving for efficiency in their services.
How to prepare for a job interview at Dr Jobs
✨Showcase Your Technical Skills
Make sure to highlight your experience with Microsoft technologies, especially AD, Exchange, Teams, and Office 365. Be prepared to discuss specific scenarios where you've successfully supported hardware and software issues.
✨Demonstrate Problem-Solving Abilities
Prepare examples of how you've approached and resolved technical challenges in previous roles. Emphasise your positive attitude towards problem-solving and your ability to work under pressure.
✨Communicate Effectively
Strong communication skills are essential for this role. Practice articulating your thoughts clearly and concisely, both verbally and in writing. Consider how you can explain complex technical concepts in a way that non-technical colleagues can understand.
✨Emphasise Team Collaboration
Since the role involves liaising with various teams, be ready to discuss your experience working collaboratively. Share examples of how you've contributed to team success and knowledge sharing in past positions.