IT Engineer II

IT Engineer II

Full-Time 36000 - 60000 £ / year (est.) Home office (partial)
Dr Jobs

At a Glance

  • Tasks: Troubleshoot macOS and Windows issues, create documentation, and train users on new tools.
  • Company: Join Carta, a leader in venture capital software, trusted by 65,000 companies globally.
  • Benefits: Enjoy a collaborative culture, remote work options, and opportunities for professional growth.
  • Other info: Work in a fast-paced environment with a focus on customer service and teamwork.
  • Why this job: Be part of a mission to unlock equity ownership and innovate private market infrastructure.
  • Qualifications: Strong communication skills, experience with IT support, and knowledge of security protocols required.

The predicted salary is between 36000 - 60000 £ per year.

The Company Youll JoinCarta connects founders investors and limited partners through world-class software purpose-built for everyone in venture capital private equity and private credit. Trusted by 65000 companies in 160 countries Cartas platform of software and services lays the groundwork so you can build invest and scale with confidence.Cartas Fund Administration platform supports 9000 funds and SPVs representing nearly $185B in assets under management with tools designed to enhance the strategic impact of fund CFOs. Recognized by Fortune Forbes Fast Company Inc. and Great Places to Work Carta is shaping the future of private market infrastructure.Together Carta is creating the end-to-end ERP platform for private markets. Traditional ERP solutions dont work for Private Funds. Private capital markets need a comprehensive software solution to replace outdated spreadsheets and fragmented service providers. Cartas software for the Office of the Fund CFO does just that - its a new category of software to make private markets look more like public markets - a connected ERP for private capital.For more information about our offices and culture check out our Carta careers page.The Problems Youll SolveAt Carta our employees set out on a mission to unlock the power of equity ownership for more people in more places. We believe that the problems we solve today unlock the opportunities of tomorrow. As anIT Engineer II youll work to:Troubleshoot and fix complex macOS and Windows system problems working through issues methodically to get users back up and running quickly while keeping systems performing at their bestBuild expertise across different administrative tools and platforms so you can step in when teammates are out keeping everything running smoothly without interruptionCreate clear technical guides and process documentation and help train users and team members on new tools and best practices as technology evolvesProvide essential coverage for EU and Luxembourg time zones while helping train new IT staff on our systems processes and how we do things hereThe Team Youll Work WithYoull be joining our IT Team.The IT team serves as the technological backbone of the company providing frontline desktop support for primarily Mac-based systems across multiple office locations. They act as a force multiplier through automation maintaining daily IT operations troubleshooting hardware software and networking issues while managing equipment inventory and new hire setups. The team collaborates cross-functionally to enforce security standards implement system improvements and ensure the full operability of conference rooms and communication systems. Working in a fast-paced environment with an emphasis on customer service they deliver exceptional support through ticket management systems while continuously innovating technology solutions aligned with business needs.About YouCommunicate clearly and professionally with team members and users across different time zones cultures and technical skill levels while explaining complex technical issues in accessible termsManage support requests efficiently through Jira maintaining detailed records of problem resolution steps and keeping stakeholders informed as issues progress from initial report to resolutionQuickly learn and apply company security protocols and IT procedures serving as a knowledgeable first point of contact who can guide users through proper channels and escalation pathsHandle day-to-day IT tasks autonomously while collaborating effectively on complex cross-departmental projects that require coordination between multiple teams and systemsAt Carta youre not just an employee. Youre a builder who is creating infrastructure that accelerates innovation and empowers more ownership. Cartans are helpful relentless unconventional and kind; representing Cartas Identity Traits. They work collaboratively and cross functionally to challenge the status quo; working towards a common goal of creating more owners in the private markets.Disclosures:We are an equal opportunity employer and are committed to providing a positive interview experience for every candidate. If accommodations due to a disability or medical condition are needed please connect with the talent partner via email.Carta uses E-Verify in the United States for employment authorization. See the E-Verify and Department of Justice websites for more details.For information on our data privacy policies seePrivacyCA Candidate Privacy and Brazil Transparency Report.Please note that all official communications from us will come from an @ or @ domain. Report any contact from unapproved domains to Key Skills Dhcp,Active Directory,VMware,Computer Networking,PowerShell,Microsoft Windows Server,Windows,Microsoft Exchange,SAN,Azure,Operating Systems,Dns Employment Type : Full Time Experience: years Vacancy: 1

IT Engineer II employer: Dr Jobs

At Carta, we pride ourselves on being an exceptional employer that fosters a collaborative and innovative work culture. As an IT Engineer II, you'll be part of a dynamic team dedicated to enhancing the technological backbone of our operations, with ample opportunities for professional growth and development. Our commitment to employee well-being is reflected in our recognition by Great Places to Work, and our vibrant office environment in Luxembourg offers a unique blend of support and challenge, making it an ideal place for those looking to make a meaningful impact in the private markets.

Dr Jobs

Contact Details:

Dr Jobs Recruitment Team

StudySmarter Expert Advice🤫

We think this is how you could land IT Engineer II

Join the IT Consultancy Buzz

Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Dr Jobs values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!

Show Off Your Skills

Create a personal project or case study relevant to the challenges Dr Jobs might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.

Leverage LinkedIn for Connections

Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Dr Jobs!

Direct Apply to Dr Jobs

Let's not forget to apply directly through the Dr Jobs website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!

We think you need these skills to ace IT Engineer II

macOS and Windows Troubleshooting
Technical Documentation Creation
User Training and Support
Jira Ticket Management
Computer Networking
Active Directory Management
PowerShell Scripting

Some tips for your application 🫡

Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Dr Jobs.

Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!

Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Dr Jobs. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.

Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!

How to prepare for a job interview at Dr Jobs

Brush Up on Your Technical Skills

For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.

Showcase Your Problem-Solving Approach

IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.

Know the Business Impact of IT Solutions

When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.

Prepare for Behavioural Questions

Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.