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- Tasks: Provide top-notch IT support and manage service desk functions.
- Company: Join XMA, a leader in innovative tech solutions with over 35 years of experience.
- Benefits: Enjoy a salary increase after 6 months, private medical insurance, and 25 days holiday.
- Why this job: Gain hands-on experience in IT while working in a supportive and dynamic environment.
- Qualifications: 3 GCSEs at grades 4 (A-C) and basic IT knowledge required.
- Other info: Potential for a full-time role after the apprenticeship.
Employer description:At XMA we strive to unlock our clients potential by delivering innovative solutions and services that meet their needs. Then we go the eXtra mile. Because we believe in eXceptional.XMA supports your business every step of the way with our range of solutions and services each one market-leading and fine-tuned to perfection. From seamlessly deployed hardware and bespoke software solutions to shielding your assets with cutting-edge security let our expertise steer your business. Were with you every step of the way helping you elevate customer satisfaction streamline operational efficiency and fuel growth. With over 35 years in the business and best-in-class solutions see where eXceptional takes you.Overview:The main purpose of this role is to deliver service desk functions as described by ITIL providing excellent support services for customers through ticket ownership adhering to service level agreements.You will rotate through a minimum of three service desks utilising different ITSMs which includes our Technical Desk and Device Management and have shadowing sessions on our L2/L3 desks. Additionally they will spend time with other ITIL service practices and departments within XMA.Responsibilities:Act as XMAs first point of contact for all technical incidents and requests logging and resolving issues via phone email or other channels in line with service level agreements.Take ownership of end-to-end ticket management ensuring clear communication and working with the technical support teams to resolve issues.Identify log and escalate major incidents underlying problems capacity issues and security concerns as needed.Deliver high-quality customer service by following service management processes and policies. Respond promptly and professionally to calls aiming for first-time resolution and provide advice or basic training where required.Support service operations by assisting with maintenance tasks acting as a service representative for assigned areas and helping to meet SLAs and performance targets.Desirable skills:Good communication skills.Basic IT knowledge.Comfortable using computers email and common software such as Microsoft Office.Problem-solving skills.Organisation skills.Attention to detail.Customer service awareness.Entry requirements:3 GCSEs (or equivalent) at grades 4 (A-C) in any subjectGCSE Maths and English (or equivalents) at grades 3 (D or above)Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subjectYou may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the this instance you could still be considered for the programme.If you hold international equivalents of the above qualifications at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.For more information please visit the UK ENIC website. Working hours: 9am 5pm.Benefits: After 6 months the salary increases to 18000 per annum 82 per month food allowance. On completion of theapprenticeship the salary will increase to 20500.Private medical insurance for the employee their partner and dependents.Cash plan scheme income protection and life insurance paid for by XMA.YuLife – a 24/7 virtual GP a confidential Employee Assistance Programme and a wellbeing app – earn bonuses and discounts from UKs leading brands(including Amazon Asos and Tesco) in return for prioritising their health.Additional benefits through Moorepay including motor insurance plus extensive discounts of over 6000 retailers.25 days holiday rising each year based on length of service rising to a maximum of 30 after 5 years service.Extra day off for your birthday.My Gym Discounts access.Electric car scheme.Outstanding rewards for outstanding performance.Celebrations of success at all levels.Free all around the world lunch on the last Thursday of each month.Free fuel Fridays – 3 lucky people each week will win 100 75 or 50 tax free into their bank account.Free sports and social club.Employee of the Quarter – 1st place 1000 2nd place 500 3rdplace 300 and 4th place 150 all tax free. Employee of the Year receives 5000 tax free.Future prospects: Potential opportunity to gain full time role.About QA:Our apprenticeships are the perfect way to gain new skills earn while you learn and launch yourself into an exciting future. With over 50000 successful apprenticeship graduates were a top 50 training provider dedicated to helping you succeed.Interested Apply now!Required Experience:IC Key Skills IT Experience,SAP Materials Management,SAP SuccessFactors,Agile,Business Analysis,SAP,Requirements Gathering,SAP Finance & Controlling,SAP Supply Chain Management,SAP S/4HANA,SDLC,Oracle Employment Type : Trainee Experience: years Vacancy: 1
IT Analyst Apprentice employer: Dr Jobs
Contact Detail:
Dr Jobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Analyst Apprentice
✨Tip Number 1
Familiarise yourself with ITIL principles, as this role heavily relies on service desk functions defined by ITIL. Understanding these concepts will not only help you in the interview but also demonstrate your commitment to the role.
✨Tip Number 2
Brush up on your communication skills. Since you'll be the first point of contact for technical incidents, being able to communicate clearly and effectively is crucial. Practice explaining technical issues in simple terms to ensure customer satisfaction.
✨Tip Number 3
Gain some hands-on experience with common IT tools and software, especially Microsoft Office. Familiarity with these tools will make you more comfortable in the role and show that you're proactive about your learning.
✨Tip Number 4
Network with current or former apprentices at XMA or similar companies. They can provide valuable insights into the role and the company culture, which can help you tailor your approach during the application process.
We think you need these skills to ace IT Analyst Apprentice
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of the IT Analyst Apprentice position. Familiarise yourself with ITIL service management processes and the importance of customer service in this role.
Tailor Your CV: Highlight relevant skills such as communication, basic IT knowledge, and problem-solving abilities in your CV. Make sure to include any experience or coursework that demonstrates your understanding of IT support and customer service.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention why you are interested in XMA and how your skills align with their mission to deliver exceptional service.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Dr Jobs
✨Research the Company
Before your interview, take some time to learn about XMA and their services. Understanding their mission and values will help you align your answers with what they are looking for in a candidate.
✨Showcase Your Communication Skills
As an IT Analyst Apprentice, you'll be the first point of contact for technical incidents. Practice clear and concise communication during your interview to demonstrate your ability to convey information effectively.
✨Prepare for Technical Questions
Brush up on basic IT knowledge and common software applications like Microsoft Office. Be ready to discuss any relevant experience or projects that showcase your problem-solving skills and technical understanding.
✨Demonstrate Customer Service Awareness
Since delivering high-quality customer service is crucial for this role, think of examples from your past experiences where you provided excellent support or resolved issues for others. This will show your commitment to customer satisfaction.