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- Tasks: Handle housing complaints and enquiries, ensuring timely resolutions for residents.
- Company: Join the vibrant London Borough of Waltham Forest, a hub of culture and creativity.
- Benefits: Enjoy a fair workplace with opportunities for growth and flexible working arrangements.
- Why this job: Make a real impact in the community while developing your skills in a supportive environment.
- Qualifications: A level qualifications or equivalent; experience in customer complaint handling is desirable.
- Other info: Internal applicants only; apply early as the vacancy may close sooner.
The predicted salary is between 33500 - 37000 £ per year.
Description***Internal Applicants Only***Organisation: London Borough of Waltham ForestSalary: PO1 39855 – 42324Contract Type: Full-time permanentWorking hours per week: 36Application Deadline: 02/08/2025Reference:1791About Us:Bursting with culture energy and opportunity the London Borough of Waltham Forest is a fantastic and exciting place to work.We are a highly ambitious borough. Driven by culture and the innate creativity of our residents we have developed new and innovative ways to build our communities. Our Council is relentlessly resident-focused insight-led digitally driven and commercially minded; a Council focused on meeting the needs of our existing and future residents.London Borough of Waltham Forest is one of the Mayor of Londons Good Work Standardemployers. This accreditation is a proof of our commitment to creating a healthy fair and inclusive workplace. This includes fair pay and conditions workplace well-being skills and progression and diversity and recruitment.About the role:We are looking for a dedicated Housing Complaints & Enquiries Officer to provide a positive and effective complaint handling and resolution service for residents. This role involves investigating and resolving Stage 1 complaints in relation to our landlord housing services working closely with contractors to ensure satisfactory outcomes for residents and responding to Members Enquiries Freedom of Information and Subject Access Requests.>> Click here to download the Role Profile <
INTERNAL APPLICANTS ONLY Housing Complaints and Enquiries Officer employer: Dr Jobs
Contact Detail:
Dr Jobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land INTERNAL APPLICANTS ONLY Housing Complaints and Enquiries Officer
✨Tip Number 1
Familiarise yourself with the specific housing policies and legislation relevant to the role. Understanding these will not only help you in interviews but also demonstrate your commitment to the position.
✨Tip Number 2
Network with current employees in the Housing Complaints and Enquiries team. They can provide insights into the role and the council's culture, which can be invaluable during your application process.
✨Tip Number 3
Prepare for potential scenario-based questions by thinking about how you would handle various complaints or enquiries. This will showcase your problem-solving skills and ability to manage difficult situations.
✨Tip Number 4
Demonstrate your understanding of the importance of communication in this role. Be ready to discuss how you would keep complainants informed and manage their expectations throughout the complaint resolution process.
We think you need these skills to ace INTERNAL APPLICANTS ONLY Housing Complaints and Enquiries Officer
Some tips for your application 🫡
Tailor Your Supporting Statement: Make sure to customise your supporting statement to highlight how your skills and experience align with the specific requirements of the Housing Complaints and Enquiries Officer role. Use examples from your current position that demonstrate your complaint handling abilities and knowledge of housing regulations.
Showcase Relevant Experience: Emphasise any previous experience you have in customer complaint handling, particularly within a housing context. Mention specific situations where you successfully resolved complaints or improved processes, as this will show your capability for the role.
Highlight Communication Skills: Since excellent written communication skills are essential for this role, ensure your application is clear and concise. Use plain English to explain complex issues, and provide examples of formal complaint responses you've written in the past.
Demonstrate Teamwork and Autonomy: The role requires both teamwork and the ability to work independently. In your application, illustrate instances where you collaborated effectively with colleagues and also managed tasks autonomously, showcasing your versatility in different working environments.
How to prepare for a job interview at Dr Jobs
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of a Housing Complaints and Enquiries Officer. Familiarise yourself with the key tasks mentioned in the job description, such as handling complaints and liaising with contractors. This will help you demonstrate your suitability for the role.
✨Showcase Your Communication Skills
Since the role involves dealing with residents and responding to enquiries, it's crucial to highlight your excellent written and verbal communication skills. Prepare examples of how you've effectively communicated complex information in the past, especially in complaint handling.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific instances where you've successfully resolved complaints or issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your ability to think critically and act decisively.
✨Understand the Council's Values
Familiarise yourself with the London Borough of Waltham Forest's commitment to diversity and inclusion. Be prepared to discuss how you can contribute to these values in your role, particularly in relation to supporting vulnerable residents and ensuring fair treatment.