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- Tasks: Support customers with informatics solutions and troubleshoot complex issues.
- Company: Join Abbott, a global leader in healthcare innovation and technology.
- Benefits: Enjoy competitive salaries, private healthcare, and flexible benefits.
- Why this job: Make a real impact in patient care while growing your skills in a supportive environment.
- Qualifications: Bachelor's or master's degree in relevant fields or equivalent experience required.
- Other info: Opportunity for travel and diverse career growth within a dynamic team.
The predicted salary is between 36000 - 60000 £ per year.
JOB DESCRIPTION:About AbbottAbbott is a global healthcare leader creating breakthrough science to improve peoples health. Were always looking towards the future anticipating changes in medical science and technology.Working at Abbott At Abbott you can do work that matters grow and learn care for yourself and family be your true self and live a full life.The Opportunity This position in the Core Laboratory Division our diagnostic solutions are used in hospitals laboratories and clinics around the globe. The crucial information derived from our tests instruments and informatics systems are often the first step in patient care decision making for hundreds of health conditions from heart attacks to blood disorders to infectious diseases and cancers.As the Informatics Support Specialist you will be the first-line support to provide hands-on resource to deliver complex configuration integration customer and internal training mainly focused on troubleshooting services for AlinIQ products.What Youll Do Identify customer needs propose solutions manage and resolve complex problemsProvide feature/ product enhancement input based on customer feedbackMaintain and assume accountability for a culture of high customer serviceProvide comprehensive support for entire informatics solution.Perform software-related installation and configuration processes.Deliver structured software application product training to the end user.Support post-sales informatics activities and provide expert knowledge.Serves as level 1 complaint resolution via call centre phone support functionRequired QualificationsBachelors or masters degree in computer science Information Systems Medical or Hospital Informatics or related disciplines or relevant experience installing configuring and/ or maintaining diagnostics laboratory informatics applications.Required Experience Sound understanding of diagnostics laboratory workflows and related technologiesDemonstrated understanding of one or more products such as laboratory information systems middleware and/or analyser management systems or inventory management systems used in diagnostics laboratoriesHands on experience implementing configuring training and supporting one or more laboratory information systems mentioned above is highly desirableAble to execute assigned tasks satisfactorily with a high degree of commitment and quality independentlyTechnical proficiency with general business applications such as MS Office MS ProjectStrong verbal and written communication skills with excellent customer facing capabilitiesAttention to detail and a concern for quality; action oriented for solving problemsAble to improve and willing to bring ideas forward mitigate/ resolve escalated issuesCustomer focused have interpersonal skillsTeam players have awareness/experience of the businessWHAT WE OFFER As youd expect from a global healthcare company we offer a fantastic range of benefits including competitive salaries a superb defined contribution pension scheme private healthcare life assurance and a flexible benefits scheme.Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer committed to employee diversity.Connect with us at on Facebook at and on Twitter @AbbottNews. The base pay for this position is N/AIn specific locations the pay range may vary from the range posted. JOB FAMILY:Support Services DIVISION:CRLB Core Lab LOCATION:United Kingdom > Maidenhead : Abbott House ADDITIONAL LOCATIONS: WORK SHIFT:Standard TRAVEL:Yes 75 % of the Time MEDICAL SURVEILLANCE:Not Applicable SIGNIFICANT WORK ACTIVITIES:Driving a personal auto or company car or truck or a powered piece of material handling equipment Required Experience:Unclear Seniority Key Skills Dhcp,SQL,Active Directory,VOIP,VMware,Customer Service,Windows,Trouble Shooting,Java,VPN,Sharepiont,hardware,Dns,Technical Support,Software Applications Employment Type : Full-Time Experience: years Vacancy: 1
Informatics Technical Specialist employer: Dr Jobs
Contact Detail:
Dr Jobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Informatics Technical Specialist
✨Tip Number 1
Familiarise yourself with the specific laboratory information systems mentioned in the job description, such as middleware and analyser management systems. Having hands-on experience or even a solid understanding of these technologies will give you an edge during interviews.
✨Tip Number 2
Brush up on your troubleshooting skills, especially in relation to software applications. Being able to demonstrate your problem-solving abilities in real-time scenarios can significantly impress the hiring team.
✨Tip Number 3
Prepare to discuss your customer service experiences in detail. Since this role requires high levels of customer interaction, showcasing your interpersonal skills and how you've successfully resolved customer issues in the past will be crucial.
✨Tip Number 4
Research Abbott's Core Laboratory Division and their diagnostic solutions. Understanding their products and services will not only help you answer questions more effectively but also show your genuine interest in the company and its mission.
We think you need these skills to ace Informatics Technical Specialist
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and required qualifications for the Informatics Technical Specialist position. Tailor your application to highlight relevant experiences that align with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise any hands-on experience you have with laboratory information systems, middleware, or analyser management systems. Provide specific examples of how you've successfully implemented or supported these technologies.
Showcase Communication Skills: Since the role requires strong verbal and written communication skills, ensure your application reflects this. Use clear and concise language, and consider including examples of how you've effectively communicated with customers or team members in previous roles.
Tailor Your Cover Letter: Craft a personalised cover letter that addresses why you're interested in working at Abbott specifically. Mention their commitment to healthcare innovation and how your skills can contribute to their mission of improving patient care.
How to prepare for a job interview at Dr Jobs
✨Understand the Role
Make sure you thoroughly understand the responsibilities of an Informatics Technical Specialist. Familiarise yourself with diagnostic laboratory workflows and the specific technologies mentioned in the job description, such as laboratory information systems and middleware.
✨Showcase Your Technical Skills
Be prepared to discuss your technical proficiency with relevant software applications like SQL, Active Directory, and troubleshooting tools. Highlight any hands-on experience you have with implementing or configuring laboratory informatics applications.
✨Demonstrate Customer Service Orientation
Since this role involves a high level of customer interaction, be ready to share examples of how you've provided excellent customer service in the past. Emphasise your communication skills and ability to resolve complex problems effectively.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of specific situations where you successfully identified customer needs and proposed effective solutions, particularly in a technical support context.