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- Tasks: Serve guests in Front Office & Food & Beverage, ensuring exceptional experiences.
- Company: Join Hilton, the UK's #1 Great Place to Work 2025!
- Benefits: Flexible shifts, instant wage access, free meals, and parking.
- Why this job: Make memorable impressions and enjoy a vibrant team culture.
- Qualifications: Customer service experience, positive attitude, and good communication skills required.
- Other info: Casual contract allows you to choose your shifts!
WELCOME TO A WORLD OF OPPORTUNITIES AT THE UKs #1 GREAT PLACE TO WORK 2025 AS VOTED BY OUR TEAM MEMBERS! Choose a work schedule that works for you! When you join our team on a Casual contract you have the flexibility to pick the shifts that suit your availability so you can make the best out of your spare time. Whether you are currently on full time employment education or just looking to make some extra money this might just be the job for you!Hourly Rate of 12.27 per hour A WORLD OF REWARDSWe offer our casual Team Members the ability to instantly access and withdraw up to 40% of their earned wages whenever they need to and at no additional cost.Opportunity to work additional hours when you canFree and healthy meals when on dutyFree Parking (subject to availability)Modern and inclusive Team Members areasAs a Guest Service Agent you will serve in the Front Office & Food & Beverage departments to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and assist with Breakfast/Bar and Restaurant duties. A Guest Service Agent truly influences the first impressions of our Guests and therefore are responsible for performing the following tasks to the highest standards:What will I be doingAchieve positive outcomes from Guest queries in a timely and efficient mannerEnsure an efficient reception experience for Guests including check in/out and complete audit procedures as requiredEnsure that the Guest Service Supervisor is kept fully aware of any relevant feedback from guests and or other departmentsResponsible fortaking and delivering food and drinks orders demonstrating exceptional levels of customer service and creating memorable experiences for our guests and colleagues.Demonstrate a knowledge of hotel room categories room rates packages promotions and other general product knowledge necessary to perform daily dutiesMaximize room occupancy and use up-selling techniques to promote hotel services and facilitiesUse the correct procedures regarding the acceptance of foreign currencies credit cards and cash in accordance with the hotel credit policyComply with hotel security fire regulations and all health and safety legislationFollow company brand standards What are we looking forPrevious experience in a customer-focused industryPositive attitude and good communication skillsCommitment to delivering a high level of customer serviceExcellent grooming standardsCalm efficient and organized with great attention to detailAbility to multi-task while maintaining a positive attitude when working with a GuestProfessional manner with an emphasis on hospitality and guest serviceAbility to work on your own and as part of a teamCompetent level of IT proficiencyEVERY JOB MAKES THE STAY.At Hilton It Matters Where You Stay but The Stay is only one side of the story.We know it takes hundreds of jobs to create unforgettable experiences for our guests and behind every job theres an extraordinary person working to make each Stay magical. Thats why at Hilton Every Job Makes the Stay.Find out more about all our brands and hotels -Hilton Brands Global Hospitality Company EOE/AA/Disabled/VeteransRequired Experience:Unclear Seniority Key Skills Restaurant Experience,Customer Service,Hotel Experience,Taleo,Hospitality Experience,Cashiering,Food Safety Experience,Guest Relations Experience,Animal Handling,Front Desk,Guest Services,Phone Etiquette Employment Type : Temp Experience: years Vacancy: 1
Guest Service Agent (Casual) employer: Dr Jobs
Contact Detail:
Dr Jobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Service Agent (Casual)
✨Tip Number 1
Familiarise yourself with the hotel and its services. Knowing the ins and outs of what we offer will help you answer guest queries confidently and demonstrate your commitment to providing exceptional service.
✨Tip Number 2
Practice your communication skills. As a Guest Service Agent, you'll need to interact with guests from diverse backgrounds. Being able to communicate clearly and positively will set you apart from other candidates.
✨Tip Number 3
Showcase your ability to multitask. In a busy environment, being able to juggle multiple responsibilities while maintaining a calm demeanour is crucial. Think of examples from your past experiences where you've successfully managed several tasks at once.
✨Tip Number 4
Emphasise your customer service experience. Highlight any previous roles where you’ve gone above and beyond for customers. This will demonstrate your dedication to creating memorable experiences for our guests.
We think you need these skills to ace Guest Service Agent (Casual)
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the responsibilities and requirements of a Guest Service Agent. Tailor your application to highlight relevant experiences that align with these expectations.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your previous experience in customer service or hospitality. Emphasise any roles where you demonstrated excellent communication skills and a positive attitude.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples from your past experiences that showcase your ability to provide exceptional customer service and handle guest queries effectively.
Proofread Your Application: Before submitting your application, take the time to proofread it for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in the hospitality industry.
How to prepare for a job interview at Dr Jobs
✨Showcase Your Customer Service Skills
As a Guest Service Agent, your ability to provide exceptional customer service is crucial. Prepare examples from your past experiences where you successfully resolved guest queries or created memorable experiences for customers.
✨Demonstrate Your Knowledge of the Role
Familiarise yourself with the specific duties of a Guest Service Agent. Be ready to discuss how you would handle check-ins, food and beverage orders, and any relevant hotel policies. This shows your genuine interest in the position.
✨Exude a Positive Attitude
A positive attitude can make a significant difference in the hospitality industry. During the interview, maintain a friendly demeanour, smile, and express enthusiasm about the opportunity to work with guests and colleagues.
✨Prepare for Situational Questions
Expect situational questions that assess your problem-solving skills and ability to multitask. Think of scenarios where you had to stay calm under pressure or manage multiple tasks while ensuring high service standards.
