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- Tasks: Welcome guests, manage check-ins/outs, and provide local information.
- Company: Join the vibrant team at London Marriott Hotel Kensington, a 4-star hotel near iconic landmarks.
- Benefits: Enjoy discounts, learning opportunities, recognition programs, and a supportive team environment.
- Other info: Flexible shifts and a chance to work in a dynamic, multicultural setting.
- Why this job: Be part of a diverse community, make a real impact, and grow your career in hospitality.
- Qualifications: A friendly attitude, teamwork skills, and the ability to multitask are essential.
The predicted salary is between 28800 - 43200 £ per year.
DescriptionExplore our very big world.We are looking for a passionate Guest Experience Expert to join our wonderful team at London Marriott Hotel Kensington.You deserve a career that fulfills your purpose. You deserve to dream without limits. Be a part of something bigger than yourself join a team where everyone has a voice. Be inspired by whats possible and discover your own future. Begin your purpose belong to a global community and become the best version of you. At you.The impact youll make.First impressions are everything. And youll set the tone for every guests stay. With a genuinely warm welcome youll be ready with answers to any questions and happy to offer information about hotel services facilities and the local area. Anything to help make their visit that bit more special. And creating the smoothest check-out experience youll make sure they leave us happy too.Perks you deserve.Youll be supported in and out of the workplace through:Discounts on hotel rooms gift shop items food and beverageLearning and development opportunitiesRecognition programsWellbeing programsEncouraging managementTeam-spirited colleaguesWhat youll doProcess guest check-ins assigning rooms and activating room keys.Co-ordinate with Housekeeping to track readiness of rooms for check-in and report any guest concerns.Answer respond to and process all guest calls messages questions or concerns.Give guests information and directions regarding property and local areas of interest.Process check-outs and resolving any disputed charges.Process payments and room charges as well as cashing guests personal and travellers chequesConfirm reservations and cancellations running daily reports on the number of arrivals and departures.What were looking forA warm people-oriented demeanorA team-first attitudePositive outlook and outgoing personalityFlexibility problem-solving skills and multi-tasking abilityThe ability to stand sit or walk for extended periods of time across a work shift.LONDON MARRIOTT KENSINGTONAt the 4-star London Marriott Hotel Kensington ideally located near Londons best-known landmarks we stand out from the crowd. We relentlessly pursue our craft. We support one another strive for excellence and advance our expertise. We are versatile. Situated within a soaring seven-story atrium we are empowered to stay in control and soar above it all. At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law. Key Skills Bilingual,Linux Administration,Documentation,LNG,Entry Level Finance Employment Type : Full-Time Experience: years Vacancy: 1
Guest Experience Expert - London Marriott Hotel Kensington employer: Dr Jobs
Contact Detail:
Dr Jobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience Expert - London Marriott Hotel Kensington
✨Tip Number 1
Familiarise yourself with the London Marriott Hotel Kensington and its unique offerings. Understanding the hotel's services, facilities, and local attractions will help you engage confidently with guests and demonstrate your passion for enhancing their experience.
✨Tip Number 2
Showcase your people skills during any interactions, whether in person or over the phone. Practice active listening and empathy to ensure you can address guest concerns effectively, as this is crucial for a Guest Experience Expert role.
✨Tip Number 3
Network with current or former employees of the London Marriott Hotel Kensington. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 4
Prepare to discuss your problem-solving abilities and flexibility in handling various situations. Think of examples from past experiences where you successfully managed guest interactions or resolved issues, as these will be key points of interest during interviews.
We think you need these skills to ace Guest Experience Expert - London Marriott Hotel Kensington
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what the London Marriott Hotel Kensington is looking for in a Guest Experience Expert. Highlight key responsibilities and required skills in your application.
Tailor Your CV: Make sure your CV reflects your experience and skills that align with the role. Emphasise any previous customer service roles, problem-solving abilities, and your warm, people-oriented demeanour.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for guest experience and your understanding of the hospitality industry. Mention specific examples of how you've positively impacted guests in past roles.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail, which is crucial in the hospitality sector.
How to prepare for a job interview at Dr Jobs
✨Show Your Passion for Guest Experience
Make sure to express your enthusiasm for providing excellent guest service. Share any previous experiences where you went above and beyond to ensure a guest's satisfaction, as this aligns perfectly with the role of a Guest Experience Expert.
✨Demonstrate Team Spirit
Highlight your ability to work well in a team. Discuss examples of how you've collaborated with colleagues in the past to solve problems or enhance the guest experience, as teamwork is crucial in this role.
✨Prepare for Common Scenarios
Think about potential challenges you might face in this position, such as handling difficult guests or managing multiple tasks at once. Prepare responses that showcase your problem-solving skills and flexibility.
✨Research the Hotel and Local Area
Familiarise yourself with the London Marriott Hotel Kensington and its amenities, as well as local attractions. This knowledge will help you answer questions confidently and show your commitment to providing guests with valuable information.