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- Tasks: Welcome guests and ensure a smooth check-in experience at our stunning hotel.
- Company: Join the iconic London Marriott Hotel County Hall, rich in history and luxury.
- Benefits: Enjoy discounts, recognition programs, and a supportive team environment.
- Why this job: Be part of a vibrant community and make a real impact on guests' experiences.
- Qualifications: A friendly attitude, attention to detail, and a passion for hospitality are essential.
- Other info: Work in London's most photographed destination and embrace a unique cultural blend.
The predicted salary is between 24000 - 36000 £ per year.
DescriptionPOSITION SUMMARYWe are looking for a passionate Guest Arrival Expert to join our wonderful team at London Marriott Hotel County Hall.You deserve a career that fulfills your purpose. You deserve to dream without limits. Be a part of something bigger than yourself join a team where everyone has a voice. Be inspired by whats possible and discover your own future. Begin your purpose belong to a global community and become the best version of you. At you.The impact youll makeNo matter whether a guest arrives weary from their travels or excited for a vacation you know what to do to make them feel at home. They will appreciate the pristine lobby your warm welcome and your efficiency in getting them checked in and pointed in the right direction. When they know you genuinely care about the quality of their stay you are operating at a level of excellence.What youll doOrganize confirm and process guest arrival experience from the moment a guest enters the hotel.Secure payment verifying and adjusting billing if neededProvide guests with room and hotel information directions amenities and local interestsCommunicate any emergency lost item or theft to proper security staff and/or authoritiesKeep contingency lists in case of emergency and communicate any necessary messagesPerks you deserveWell support you in and out of the workplace by offering:Team-spirited coworkerEncouraging leadershipSupport to live a life of wellbeing and happinessOpportunities to serve and give back to the communityDiscounts on hotel rooms gift shop items food and beverageRecognition programsWhat were looking forA warm people-oriented demeanorA team-first attitudeA gift for paying attention to the smallest detailsThis role requires compliance with quality assurance expectations and standards. You may be required to stand sit or walk for an extended period of time. Move lift carry push pull and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.LONDON MARRIOTT COUNTY HALLEmbrace history and luxury at London Marriott Hotel County Hall located in bustling South Bank steps away from Westminster Bridge. Occupying Londons former City Hall our hotel embodies the citys storied history and quintessentially British spirit. A destination like no other. County Hall tucks inspiration around every corner. We relieve stressors and anticipate every need of our guests in this beautiful space steeped in heritage. Our Gillrays Steakhouse & Bar has won awards and is famous for its extensive selection of 100 gins. Work in Londons most photographed destination!At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law. Key Skills Restaurant Experience,OpenTable,Food Service,Customer Service,Hospitality Experience,Basic Math,Guest Relations Experience,Host/Hostess Experience,Guest Services,Cash Handling,Phone Etiquette,Writing Skills Employment Type : Full-Time Experience: years Vacancy: 1
Guest Arrival Expert (Lobby Hostess) - London Marriott Hotel County Hall employer: Dr Jobs
Contact Detail:
Dr Jobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Arrival Expert (Lobby Hostess) - London Marriott Hotel County Hall
✨Tip Number 1
Familiarise yourself with the London Marriott Hotel County Hall and its unique offerings. Understanding the hotel's history, amenities, and local attractions will help you engage with guests more effectively and demonstrate your passion for the role.
✨Tip Number 2
Practice your customer service skills by role-playing different guest scenarios with friends or family. This will prepare you to handle various situations with ease and show your ability to provide a warm and welcoming experience.
✨Tip Number 3
Network with current or former employees of the hotel or similar establishments. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview process.
✨Tip Number 4
Demonstrate your attention to detail by preparing thoughtful questions about the role and the hotel during your interview. This shows your genuine interest in the position and your commitment to providing excellent service.
We think you need these skills to ace Guest Arrival Expert (Lobby Hostess) - London Marriott Hotel County Hall
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what a Guest Arrival Expert does. Highlight the key responsibilities and required skills, such as customer service and attention to detail, in your application.
Tailor Your CV: Make sure your CV reflects relevant experience in hospitality or customer service. Use specific examples that demonstrate your ability to create a welcoming environment and handle guest inquiries efficiently.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of the role. Mention why you want to work at London Marriott Hotel County Hall and how you can contribute to their team.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail, which is crucial for the Guest Arrival Expert position.
How to prepare for a job interview at Dr Jobs
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share specific examples of how you've gone above and beyond to make guests feel welcome in previous roles, as this aligns perfectly with the expectations of a Guest Arrival Expert.
✨Demonstrate Attention to Detail
Since the role requires a keen eye for detail, prepare to discuss situations where your attention to detail made a difference. Whether it's remembering a guest's preferences or ensuring a smooth check-in process, highlight these experiences to showcase your suitability for the position.
✨Practice Your Communication Skills
As a Lobby Hostess, effective communication is key. Be ready to demonstrate your ability to convey information clearly and warmly. You might even want to role-play common scenarios, such as greeting guests or providing directions, to show your interpersonal skills.
✨Research the Hotel and Its History
Familiarise yourself with the London Marriott Hotel County Hall and its unique history. Being knowledgeable about the hotel will not only impress your interviewers but also help you answer questions more effectively and engage with the hotel's ethos during your interview.