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- Tasks: Provide top-notch IT support to users, both onsite and occasionally offsite.
- Company: Join a dynamic team of 4 IT pros in a vibrant London office near Waterloo Station.
- Benefits: Enjoy travel coverage for site visits and work in a supportive team environment.
- Why this job: Be part of a collaborative culture while making a real impact on user experience.
- Qualifications: 1-3 years in IT support, fluent in English, and skilled in Windows and Microsoft 365.
- Other info: This is a freelance role with a 5-day work week, perfect for tech enthusiasts!
The predicted salary is between 24000 - 36000 £ per year.
We are seeking a proactive and service-oriented IT Support Specialist (m/w/d) (Level 1 / Level 2) to join a small team of 4 IT professionals in our London office located next to Waterloo Station. You will support around 50100 users on-site and provide occasional off-site support at other company locations across England.ResponsabilitiesDeliver Level 1 and Level 2 support across hardware software and networking.Manage incidents and service requests using ServiceNow or similar ticketing platforms.Set up configure and troubleshoot Windows devices Microsoft 365 and standard office IT.Provide excellent in-person and remote user support.Escalate complex issues to senior engineers or vendors as needed.Maintain clear documentation of incidents solutions and system changes.Collaborate closely with a team of 4 IT staff to ensure high-quality service delivery.Travel occasionally to other sites in England to support regional offices or projects (travel costs covered).Qualifications : 13 years of experience in L1/L2 IT support roles.Proficiency with ServiceNow or similar ticketing systems.Strong working knowledge of Windows OS Microsoft 365 and basic networking.Fluent English speaker (native or equivalent).Comfortable working in a professional office environment (50100 users).Excellent teamwork customer service and communication skills.Proactive energetic and hardworking attitude with a willingness to travel when required.Additional Information : Location: LondonWorkload: 5 days per week / 8 hours per day on client site supportFreelanceValid working permit for UKAll our positions are open to people with disabilitiesRemote Work : NoEmployment Type : Contract Key Skills MAC,Active Directory,Software Packages,POS,Windows,Dos,Sharepoint,Troubleshoot,Desktop,PC,Powerpoint,hardware,AS 400,Service Calls,CNA Experience: years Vacancy: 1
Freelance Onsite PC Technician (m/w/d) first and second level support employer: Dr Jobs
Contact Detail:
Dr Jobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Freelance Onsite PC Technician (m/w/d) first and second level support
✨Tip Number 1
Familiarise yourself with ServiceNow or similar ticketing systems, as this is crucial for managing incidents and service requests. Consider taking a quick online course or tutorial to brush up on your skills, which will show your proactive approach during the interview.
✨Tip Number 2
Since you'll be working closely with a small team, emphasise your teamwork and communication skills in conversations. Prepare examples of how you've successfully collaborated with others in past roles to demonstrate your fit for our close-knit environment.
✨Tip Number 3
Be ready to discuss your experience with Windows OS and Microsoft 365 in detail. Think of specific troubleshooting scenarios you've encountered and how you resolved them, as this will highlight your technical expertise and problem-solving abilities.
✨Tip Number 4
Since the role involves occasional travel, prepare to discuss your flexibility and willingness to support other locations. Highlight any previous experiences where you've had to adapt to different environments or travel for work, showcasing your commitment to providing excellent support.
We think you need these skills to ace Freelance Onsite PC Technician (m/w/d) first and second level support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Level 1 and Level 2 IT support. Include specific examples of how you've managed incidents, used ticketing systems like ServiceNow, and provided user support.
Craft a Strong Cover Letter: Write a cover letter that showcases your proactive attitude and customer service skills. Mention your familiarity with Windows OS, Microsoft 365, and any experience you have in a professional office environment.
Highlight Team Collaboration: Emphasise your ability to work well in a team. Provide examples of past experiences where you collaborated with colleagues to deliver high-quality IT support.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Dr Jobs
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Windows OS, Microsoft 365, and networking. Highlight specific examples of how you've resolved issues in previous roles, as this will demonstrate your capability to handle Level 1 and Level 2 support effectively.
✨Familiarise Yourself with ServiceNow
Since the role involves managing incidents and service requests using ServiceNow or similar platforms, it’s a good idea to brush up on your knowledge of these systems. If you have experience with ticketing systems, be ready to share how you used them to improve service delivery.
✨Emphasise Team Collaboration
This position requires working closely with a small team of IT professionals. Be sure to highlight your teamwork skills and provide examples of how you've successfully collaborated with others in past roles to achieve common goals.
✨Prepare for Customer Service Scenarios
As you'll be providing in-person and remote support, think of scenarios where you delivered excellent customer service. Prepare to discuss how you handled difficult situations or escalated issues, showcasing your proactive and service-oriented attitude.
