Field Operations Manager - Home Claims

Job Title: Field Operations Manager Home ClaimsLocation: Field-based/HomeworkingWelcome to Hastings Direct - Pam Angel HR DirectorWere a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. Weve made huge investments in our data and tech capabilities over the past few years along with nurturing our 4Cs culture. Were proud of the journey were on as a company and know that our continued success will rely on the contribution of our talented colleagues.We provide insurance for over three million customers but we know theres even bigger opportunity out there. The fact youre now reading this job advert means weve tempted you to find out more about #lifeatHD we really hope you like what you see and youll join us to share in the success of the exciting chapter that lies ahead.We understand some people may not apply for jobs unless they feel they tick every box. If youre excited about joining us and think you have some of what were looking for even if youre not 100% sure we would love to hear from you.Role overviewAs our Field Operations Manager youll be responsible for leading and overseeing our field-based teams that cover our Home Claims customers ensuring efficiency quality and compliance. Youll help set and build out our field strategy and our approach to supporting our customers when they need us the most.Job details youll need to have demonstrable experience in:Developing and implementing strategies to enhance the effectiveness and quality of the external home claims operations tracking claim costs and identifying efficiencies and cost-saving opportunitiesOverseeing the allocation and management of capacity ensuring outcomes meet the strategy objectives and working closely with insight underwriters and internal claims team to streamline processes and achieve good customer outcomesMonitoring timelines performance and workflow efficiency and establishing and enforcing rigorous quality control measures to ensure our external operations meets company standards and regulatory requirements conducing regular audits and on-site inspectionsLeading and mentoring a team of field-based colleagues fostering a culture of accountability and innovation and providing ongoing training and development opportunities to enhance team expertise and effectivenessDeveloping and implementing best practices for performance evaluations and continuous improvement utilising data and analytics to drive process improvements reduce life cycle times and enhancing the overall claims experienceEnsuring clear and consistent communication with contractors suppliers and customers regarding repair expectations and timelines and serving as a senior point of contact for complex cases and escalated concernsEssential skills/experience:Experience in home claims property restoration or construction managementProven background in leading teams and driving operational efficiencies within a structured claims environment/field-based environmentCustomer centric able to demonstrate a good understanding of the value and impact of our work for customers our team and the wider businessThe interview processOur interview process involves the below:Recruiter screening call1st stage interview with hiring leader2nd interview with hiring leader and another member of our senior management teamAs a Disability Confident employer were committed to ensuring our recruitment processes are fully inclusive what this means to you is if youre applying for a job with us youll have fair access to support and adjustments throughout your recruitment journey. We also welcome applications through the Disability Confident Scheme (DCS).For more information on the DCS please visit our inclusive business page on our careers website.Regrettably we are unable to offer sponsorship for this role.Benefits: in addition to a competitive salary and 5k car allowance you will also receiveFlexible working we champion a flexible hybrid working approach please speak to your recruiter to discuss in more detailCompetitive bonus scheme - all colleagues are eligible for our annual 4Cs performance bonusPhysical wellbeing as a Band 4 colleague Hastings pay for you to receive private medical Insurance (also known as PMI). This gives you flexibility and convenience to see a specialist or consultant and allows you to decide when and where you will be seenFinancial wellbeing as well as providing you with 4x your salary with our life assurance cover income protection at no extra cost and matched pension contributions up to 10% we are proud to provide you with an award winning package which includes discounts cashback free independent mortgage advice and free access to financial wellbeing supportMental wellbeing programme we have the thrive mental health app our colleague assistance programme available 24/7 our own in-house mental health first aiders support groups and a dedicated team to make sure we are covering your needsTheres more! 27 days annual leave bank holidays with the option to buy or sell one of your weeks access to our health care cash back plans dental plans discounted health assessments Cycle to work and tech schemes discounted and free onsite facilities social events throughout the year and much more .Join us and youll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues customers company and community. As one of our colleagues youll be helping to drive our growth so in return well give you all the support training and development you need. Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job well deliver good outcomes for every customer helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve.At Hastings Direct were committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all.Job posting end date:Required Experience:Manager Key Skills Crisis Management,Pain Management,Developmental Disabilities Experience,Employee Evaluation,Direct Support,Management Experience,Remodeling,Case Management,Home Care,Nursing,Supervising Experience,Social Work Employment Type : Full-Time Experience: years Vacancy: 1