Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Visit customers in London or Croydon, conduct claims assessments, and provide outstanding service.
- Company: Join Direct Line Group, a leading insurance provider focused on customer care and innovation.
- Benefits: Enjoy a 9% pension contribution, company car, generous holidays, and employee discounts.
- Why this job: Make a real impact by helping customers in need while developing your skills in a supportive environment.
- Qualifications: Experience in loss adjusting, strong insurance knowledge, and a full UK driving licence required.
- Other info: Embrace diversity and inclusivity in a workplace that values your unique contributions.
The predicted salary is between 36000 - 60000 £ per year.
Field Loss AdjusterLondon or Croydon AreaFull Time Permanent PositionDLG is evolving. Across every facet of our business our teams are embracing new opportunities and putting customers at the heart of everything they do. By joining them youll have the opportunity to not just be recognised for your skills but encouraged to build upon them and empowered to do your absolute best.What youll be doingWe are currently in the market for a Loss Adjuster – a home-based position visiting our customers in the London or Croydon area. Postcodes covered include: CR BR GU RG PO and SO. To be considered you must have a full UK driving licence and reside within this region as completing customer visits will be an integral part of your role.Reporting directly to the Field Manager youll:Conduct field visits to support customers including those in vulnerable situations and ad-hoc casesReview digital evidence submitted via our online claims portalRepresent DLG during surge events using our Surge Support Vehicle supporting PR opportunities identified by the Press OfficeTake ownership of Home SME & Commercial claims including complex or high-value cases under supervision when above authorityDeliver outstanding customer service helping to achieve market-leading Net Promoter ScoresSupport Disaster Restoration and Recovery teams by validating field claims and ensuring cost-effective indemnity solutionsRecommend optimal settlement routes using supply chain options where appropriateSupport complaint resolution by facilitating field visits and handling informal complaints directlyDetermine and advise on rectification works acting as a technical point of contact for scope variationsCarry out investigations to assist with potential subrogated recoveriesCollaborate with Operational teams and offer guidance to office-based claims handlersProvide technical support to Area Managers and help maintain relationships with the Home Repair NetworkAdhere to compliance and regulatory standards including Consumer Duty GDPR policy cover indemnity and reservingTrack and deliver on key business metrics and risk responsibilities within the DLG risk frameworkContinuously develop your own technical expertise and knowledge of insurance practicesWhat youll need Proven experience in field-based loss adjusting across Home SME and Commercial property claimsStrong understanding of insurance principles policy interpretation and coverage assessmentExcellent knowledge of buildings and contents quantum and current construction methodsConfident in creating repair propositions and negotiating settlementsLocated in and/or around the London area as this is where your customers will be based and your on-site visits will take placeFull UK driving licence and flexibility to travel as requiredBenefits We recognise we wouldnt be where we are today without our colleagues thats why we offer excellent benefits designed to suit your lifestyle:9% employer contributed pensionAnnual company bonus of up to 10%Company car50% off home motor and pet insurance plus Green Flag breakdown coverAdditional optional Health and Dental insuranceEV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient wayGenerous holidaysBuy as you earn share schemeEmployee discounts and cashbackPlus many moreWe want everyone to get the most out of their time at DLG. Which is why weve looked beyond the financial rewards and created an offer that takes your whole life into account. Supporting our people to work at their best whatever that looks like and offering real choice flexibility and a greater work-life balance that means our people have time to focus on the things that matter most to them. Our benefits are about more than just the money you earn. Theyre about recognising who you are and the life you live.Be yourselfDirect Line Group is an equal opportunity employer and we think diversity of background and thinking is a big strength in our people. Were delighted to feature as one of the UKs Top 50 Inclusive Employers and are committed to making our business an inclusive place to work where everyone can be themselves and succeed in their careers.We know youre more than a CV and the things that make you you are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process please speak to the recruitment team who will be happy to support you.Hours: 35 hours#LI-Hybrid#LI-CL2 Key Skills Hp Unix,Joomla,CAD,Arabic Faculty,Application Programming Employment Type : Full-Time Experience: years Vacancy: 1
Field Loss Adjuster - London or Croydon Area employer: Dr Jobs
Contact Detail:
Dr Jobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Loss Adjuster - London or Croydon Area
✨Tip Number 1
Familiarise yourself with the specific postcodes mentioned in the job description. Understanding the local area will not only help you during interviews but also demonstrate your commitment to the role and your potential customers.
✨Tip Number 2
Network with professionals in the insurance and loss adjusting sectors. Attend local industry events or join relevant online forums to connect with others who can provide insights or even referrals for the position.
✨Tip Number 3
Brush up on your knowledge of current construction methods and insurance principles. Being well-versed in these areas will not only boost your confidence but also show that you're proactive about staying informed in your field.
✨Tip Number 4
Prepare to discuss your experience with complex claims and customer service scenarios. Think of specific examples where you've successfully navigated challenging situations, as this will highlight your suitability for the role.
We think you need these skills to ace Field Loss Adjuster - London or Croydon Area
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in field-based loss adjusting, particularly in Home SME and Commercial property claims. Use specific examples to demonstrate your understanding of insurance principles and your ability to negotiate settlements.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your location in relation to the London or Croydon area, and explain how your skills align with the responsibilities outlined in the job description.
Showcase Customer Service Skills: Since outstanding customer service is crucial for this role, include examples of how you've successfully supported customers in previous positions, especially in challenging situations. Highlight any metrics or feedback that demonstrate your success.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is essential for a role that involves conducting investigations and handling claims.
How to prepare for a job interview at Dr Jobs
✨Know Your Insurance Basics
Make sure you brush up on your understanding of insurance principles, policy interpretation, and coverage assessment. Being able to discuss these topics confidently will show that you have the necessary expertise for the role.
✨Demonstrate Customer Service Skills
Since the role involves supporting customers, especially those in vulnerable situations, be prepared to share examples of how you've delivered outstanding customer service in the past. Highlight your ability to empathise and resolve issues effectively.
✨Familiarise Yourself with the Area
As this position requires field visits in the London or Croydon area, it’s beneficial to know the local postcodes and any relevant community resources. This knowledge can help you demonstrate your commitment to serving the local clientele.
✨Prepare for Technical Questions
Expect questions related to building repairs, construction methods, and claims negotiation. Be ready to discuss your experience with complex claims and how you approach creating repair propositions and negotiating settlements.
