EU ACES Sr Program Manager, EUCF ACES

Operations is at the heart of Amazons customer experience and differentiation. Our ambition is to be the earths most customer-centric business and set the industry standard for customer innovation and experience. The EU Amazon Customer Excellence System (ACES) Team is responsible for driving step-change improvements in the performance of Amazons European Operations from vendor through to customer. We work backwards from the customer and define new innovative solutions that raise the bar on customer experience and speed whilst constantly lower our cost of fulfilment and supporting our continued high growth. The team will work on top strategic projects and opportunities across the European operations influencing business-critical decisions and taking the performance of the operations to the next level. This is a fast-paced challenging and deadline driven environment. It is expected that members of the ACES team can develop their careers by progressing to more senior roles within the team or by moving into numerous challenging and sought after leadership roles in fulfilment operations transportation or supply chain after spending time within ACES. This role will require travel as required to drive project deliverables.Key job responsibilities- Lead strategic projects/ programs own end to end project and stakeholder management- Conduct strong problem solving and ideation to define solutions that meet the high bar on safety customer experience quality and cost- Own document writing and run reviews with key stakeholders to drive alignment across business & drive decision-making- Ensure execution of project/ program to meet project plan and targets- Contribute to identifying new project opportunities for future- Bachelors Degree in Engineering or Science-based subject – Relevant project and people management experience in either Business Consulting operations or Supply Chain – Relevant experience in operational process and performance improvement projects including process mapping and process re-design – Relevant experience across the full project lifecycle: analysis design and implementation – Relevant experience in communicating complex concepts with ability to influence diverse audience at different levels – Relevant experience of analysing and distilling down complex operating models and identifying where the value and opportunity is – Relevant experience in complex change management projects which involves stakeholders that can be sceptical/resistant to change – MBA – Experience dealing with ambiguity and proficiency of hypothesis-led problem solving – Experience in operating at both a strategic and operational level – Experience in taking unpopular positions with ability to influence senior stakeholder – Relevant experience in driving complex initiatives with limited oversightAmazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover invent simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( to know more about how we collect use and transfer the personal data of our candidates.Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.Required Experience:Manager Key Skills Project Management Methodology,Project / Program Management,Program Management,Management Experience,Microsoft Powerpoint,Project Management,Microsoft Project,Budgeting,DoD Experience,Leadership Experience,Supervising Experience,Contracts Employment Type : Full-Time Experience: years Vacancy: 1