Engagement Manager, AI Adoption Product

Multiverse is the upskilling platform for AI and Tech adoption.We have partnered with 1500 companies to deliver a new kind of learning thats transforming todays workforce.Our upskilling apprenticeships are designed for people of any age and career stage to build critical AI data and tech skills. Our learners have driven $2bn ROI for their employers using the skills theyve learned to improve productivity and measurable performance.In June 2022 we announced a $220 million Series D funding round co-led by StepStone Group Lightspeed Venture Partners and General Catalyst. With a post-money valuation of $1.7bn the round makes us the UKs first EdTech unicorn.But we arent stopping there. With a strong operational footprint and 800 employees we have ambitious plans to continue scaling. Were building a world where tech skills unlock peoples potential and output. Join Multiverse and power our mission to equip the workforce to win in the AI era.About the OpportunityHaving built a thriving apprenticeship & upskilling business we are now doubling down on our AI strategy with the launch of a groundbreaking AI Adoption Platform. This new venture operates as a startup within the Multiverse leveraging our established customer base intellectual property and experienced team. Our MVP has already demonstrated 7x adoption results in initial pilots by delivering personalised role- and tool-specific AI use cases and upskilling at scale enhanced by social features and measurable ROI. We are building a dedicated team to rapidly develop and scale this platform and were looking for a pioneering individual to drive its market success from the ground up.This is a rare opportunity to:Develop a category-defining product with proven initial traction into a greenfield UK marketSolve a massive enterprise pain point that affects every major global companyBuild something from scratch while leveraging proven playbooks and IPShape the future of work in the AI era.About the RoleWe are seeking a Founding Engagement Manager to play a pivotal role in the successful pre-sales deployment adoption and value realisation of our new AI Adoption Platform. Reporting directly to the VP AI Adoption Product you will be instrumental in shaping how our enterprise customers utilise and maximise the impact of AI tools within their organisations.The ideal candidate will have experience as a customer-centric Solutions Architect Engagement Manager or Customer Success Manager for an early-stage product.You will be confident in front of senior enterprise stakeholders but not afraid to roll their sleeves up and deliver practical work with limited guidance. Success will be measured by platform adoption customer satisfaction and measurable business outcomes. You will work in close collaboration with our Product Engineering Learning and Sales teams to deliver an exceptional customer experience.Key Responsibilities:Pre-sale product definition: Work with customers pre-sale to define their business needs and value opportunity working with Multiverses Content and Engineering teams to build the product solution that fits.Operationalise and manage engagements: Lead on operationalising the adoption product launch and managing the day-to-day client relationship throughout delivery.Optimise product adoption and impact: Study and report on product usage metrics identify and solve any challenges to maximise uptake and impact. Measure and report on business impact of the product including resulting AI adoption how it ties to business strategy and quantitative / qualitative ROI metrics.Act as the Voice of the Customer: Be a critical conduit for customer feedback as the product is built by gathering insights identifying recurring themes and relaying them to internal Product and Engineering teams to inform continuous product evolution and roadmap planning.Pioneer and Scale: Contribute to establishing the foundational processes and methodologies for the Engagement Management function within this new platform setting the stage for future scaling.What youll bring:Required Experience6 years demonstrated experience leading implementations of software solutions as a Solutions Architect Engagement Manager Customer Success Manager or similar.Experience in an early-stage high-growth environment playing a key role in launching new products or entering new markets.Strong track record of engaging C-level technical audiences within complex global organisations with a clear ability to drive and articulate measurable business outcomes.Preferred ExperienceExperience in workforce transformation or workforce technologyStrong understanding of AI landscape and enterprise adoption challengesSkills & AttributesYou are customer obsessed with a deep empathy for customer challenges and outcomes.Exceptional presentation and communication skills with a proven ability to articulate complex business concepts clearly and persuasively to executives. You are data-driven and comfortable with metrics analytics and ROI-focused selling.You operate with high energy possess strong problem-solving skills are adept at frequent context switching effectively manage multiple concurrent projects with expansive ownership and can ruthlessly prioritise to achieve impact.A humble attitude a genuine eagerness to help others and a proactive desire to acquire new knowledge to ensure both your team and our customers succeed. You are excited by the prospect of building something from scratch.BenefitsTime off – 27 days holiday plus 7 additional days off: 1 life event day 2 volunteer days and 2 company-wide wellbeing days and 8 bank holidays per yearHealth & Wellness- private medical Insurance with Bupa a medical cashback scheme life insurance gym membership & wellness resources through Wellhub and access to Spill – all in one mental health supportHybrid work offering – we collaborate in the office 3 days per weekWork-from-anywhere scheme – youll have the opportunity to work from anywhere up to 10 days per yearRequired Experience:Manager Key Skills Business Development,Employee Orientation,Public Health,Account Management,VersionOne,Conflict Management,Project Management,Relationship Management,Team Management,Customer relationship management,Human Resources,Public Speaking Employment Type : Full-Time Experience: years Vacancy: 1