Director of Account Management, Financial Services

About AlphaSense:The worlds most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI AlphaSense delivers insights that matter from content you can trust. Our universe of public and private content includes equity research company filings event transcripts expert calls news trade journals and clients own research content. The acquisition of Tegus by AlphaSense in 2024 advances our shared mission to empower professionals to make smarter decisions through AI-driven market intelligence. Together AlphaSense and Tegus will accelerate growth innovation and content expansion with complementary product and content capabilities that enable users to unearth even more comprehensive insights from thousands of content sets. Our platform is trusted by over 6000 enterprise customers including a majority of the S&P 500. Founded in 2011 AlphaSense is headquartered in New York City with more than 2000 employees across the globe and offices in the U.S. U.K. Finland India Singapore Canada and Ireland. Come join us!Financial Services Director of Account Management UKLondon Greater London England United KingdomLocation: London UKReports to: Vice President of FSAbout AlphaSense:AlphaSense is a market intelligence and search platform used by the worlds leading companies and financial institutions. Since 2011 our AI-based technology has helped professionals make smarter business decisions by delivering insights from an extensive universe of public and private contentincluding equity research company filings event transcripts expert calls news trade journals and clients own research content.Headquartered in New York City AlphaSense employs over 1000 people across offices in the U.S. U.K. Finland Germany India and Singapore. For more information please visit .About the Team:The Customer Success team is composed of our Product Specialist group a team of highly trained product experts as well as our Account Managers who provide strategic guidance to our robust book of business spanning from Fortune 1000 businesses to some of the largest financial institutions in the world.First and foremost the Customer Success team members are value added partners to our clients. We are extremely consultative in our approach and will do everything we can to solve client challenges through our product. We spend our waking hours obsessing over our customers and making sure they have the right data at their fingertips to make the best decision possible. We are responsible for retaining our customers maximizing usage of the product and partnering with the sales team to uncover opportunities to grow our business.About the Role:The Financial Services Director of Account Management UK is responsible for managing a global team of Account Managers who are responsible for achieving and surpassing dollar renewal rate targets through renewals and going deeper and wider in their accounts.We are looking for a data-driven Director with strong leadership and management experience to expand our Account Management Team and help drive AlphaSenses business success forward.Who You Are:You have a proven track record of successfully managing a teamPassionate about learning and always seeking the next challengeYoure a systems thinkeryou have a proven track record of turning processes that lack structure into effective scalable systemsYou measure our success by the success of our customers. As an effective leader you will instill these values in your team to ensure our customers are receiving an excellent customer experienceYou are obsessed with adding value to your team through coaching and feedbackAmbitious with impeccable integrity and curiosityYou have significant experience building direct client relationships at the senior level and handling escalationsyou relish in having real customer conversationsServant leadership is innate – you see leading people as a privilege and are committed to others successStrong communicator; able to parse nuanced data and draw actionable conclusionsDeep knowledge and experience in the Financial Services spaceCandidate Requirements:You have 10 years of work experience in sales account management or client success with 3 years of direct people management experience within the Financial Services spaceSignificant experience working with either Investment Banks Private Equity Funds or Asset Managers (either directly or as customers)A high aptitude and willingness to learn. Because of our diverse base of clients much of the technical knowledge required to succeed will be learned on the jobAbility to distill and explain complex issues in simple termsExperience operationalizing the customer journeyAn intelligent articulate consultative and confident client facing professionalMust have the personal motivation and ability to contribute to a dynamic and entrepreneurial team cultureSuperior ability to develop rapport with new people and to maintain relationships combined with a positive and proactive personalityEnergetic and creative individual possessing natural curiosity with the ability to learn quickly and adaptOutstanding oral written and presentation skillsEffective time management and task prioritization when under pressureWillingness to travelAbility and interest to work autonomously and for a small fast-growing company. Someone can genuinely make the role their own so looking for highly motivated proactive individuals who make things happen and want to play a large role in the companys successWhat Youll Do:Youll directly lead a team of FS Account Managers who are responsible for achieving and surpassing dollar renewal rate targets through renewals and identifying growth opportunities and helping them close in partnership with AEsYoull drive successful customer outcomes by increasing renewal rates and reducing churn expanding revenue through building deeper relationships with our accounts and influencing future lifetime value through higher product adoptionRevenue growth and forecasting driving customer outcomes talent management and development and shaping the customer narrative through dataCoach and mentor members of your team on call coaching development implementing best practices and establishing accountability across the team.Provide transparency and insight of your teams performance to the leadership team.Recruit top talent for your growing teamYoull be a critical part of our hiring and onboarding process; from interviewing candidates to onboarding and shepherding new hires in their first few month of rampCollaborate with sales to drive successful growth outcomesAlphaSense is an equal opportunity employer. We are committed to a work environment that supports inspires and respects all individuals. All employees share in the responsibility for fulfilling AlphaSenses commitment to equal employment opportunity. AlphaSense does not discriminate against any employee or applicant on the basis of race color sex (including pregnancy) national origin age religion marital status sexual orientation gender identity gender expression military or veteran status disability or any other non-merit factor. This policy applies to every aspect of employment at AlphaSense including recruitment hiring training advancement and termination.In addition it is the policy of AlphaSense to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws regulations and ordinances where a particular employee works.AlphaSense is an equal-opportunity employer. We are committed to a work environment that supports inspires and respects all individuals. All employees share in the responsibility for fulfilling AlphaSenses commitment to equal employment opportunity. AlphaSense does not discriminate against any employee or applicant on the basis of race color sex (including pregnancy) national origin age religion marital status sexual orientation gender identity gender expression military or veteran status disability or any other non-merit factor. This policy applies to every aspect of employment at AlphaSense including recruitment hiring training advancement and termination.In addition it is the policy of AlphaSense to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws regulations and ordinances where a particular employee works.Recruiting Scams and FraudWe at AlphaSense have been made aware of fraudulent job postings and individuals impersonating AlphaSense recruiters. These scams may involve fake job offers requests for sensitive personal information or demands for payment. Please note:AlphaSense never asks candidates to pay for job applications equipment or training.All official communications will come from an @ address.If youre unsure about a job posting or recruiter verify it on ourCareers page.If you believe youve been targeted by a scam or have any doubts regarding the authenticity of any job listing purportedly from or on behalf of AlphaSense pleasecontact us. Your security and trust matter to us.Required Experience:Director Key Skills Electro Mechanical,Instrument Maintenance,Adobe Dreamweaver,Document Control Management,E-Commerce Employment Type : Full Time Experience: years Vacancy: 1