Customer Success Manager- ROW

What were all about:Any company can tell you about how they are a multi award winning market leading business and yes we are both of those things in the world of IoT connectivity! But were more than that. Our mission To make IoT management a breeze for any device anywhere. With over14 million IoT subscriptionsactive in165 countriesand direct partnerships with50 mobile networks we connect you to more than750 networks worldwide delivering unmatched value across the IoT connectivity chain.Innovation is in our DNA and we have an insatiable hunger to wow! While we may not always get it right our drive to collaborate innovate and achieve top-notch customer satisfaction never wavers. We offer industry expertise stellar service support and the most flexible resilient and secure connectivity solutions on the market. Our expertise spans across various sectors including industry agriculture healthcare security transport utilities and smart cities.IoT a fancy acronym or a secret codeTheInternet of Things (IoT)is like the magical glue that keeps the world connected! From ordering your favourite takeaway to the ANPR technology that helps you find a parking spot IoT is everywhereeven if you dont realize it. AtWireless Logic we provide cutting-edge connectivity solutions and technologies to ensure a vast array of devices stay seamlessly connected.I think we need to be able to somehow show whats part of the advert to engage them and then whats the ongoing part that should be used for perf managementJoin the Wireless Logic Adventure:Role Overview:As a Customer Success Manager you will be the driving force behind customer happiness for our clients in the Rest of World (ROW) team. Youll partner with the sales function to build and nurture long-term relationships guiding customers from initial contract signing through to successful onboarding and beyond. Your mission is to understand our customers needs address their challenges and identify opportunities to help them succeed with our wider portfolio of IoT products and services. Youll be a high-performing proactive and self-managed individual who thrives in a fast-paced collaborative environment.Your Daily Quest (Key Responsibilities):Customer Onboarding: Facilitate the smooth transition of new customers ensuring they are onboarded effectively through platform training and coordinating support.Relationship Management: Build and maintain close long-term relationships with a diverse set of customers co-hosting regular account reviews to track performance and success metrics.Identify Opportunities: Proactively identify customer challenges and pain points suggesting suitable products and services to improve their solution and experience.Strategic Alignment: Work closely with the local salesperson to ensure your customer success efforts align with the strategic goals for each account.Performance Tracking: Construct and monitor measurable success metrics with customers to demonstrate value and encourage adoption of new products/services.Communication & Collaboration: Act as the bridge between departments effectively communicating customer requirements and managing expectations to ensure a seamless experience.Improvement & Innovation: Actively seek and incorporate customer feedback to improve our products and services and proactively propose new strategies to enhance the customer experience.Goal Achievement: Work towards achieving realistic quarterly targets and objectives.Salesforce Management: Keep Salesforce regularly updated with all account engagements and changes.The Secret Sauce (Key Experience & Skills):Experience: A minimum of 3 years of demonstrable experience in either a customer-facing sales role or a customer service role.Problem-Solving: A natural desire to proactively help others solve problems and see improvements through to implementation.Interpersonal Skills: The ability to build rapport and achieve engagement with a wide variety of people from different organizational levels and cultural backgrounds.Communication: Excellent written face-to-face phone and presentation skills are essential.Flexibility: The willingness to work unsociable hours occasionally and travel internationally to meet with clients and teams.Teamwork: The ability to work effectively and collaboratively within a team.Time Management: Excellent time management and organizational skills to handle multiple accounts and priorities.What Will Make You Shine At Wireless Logic (Behaviours & Culture) :Proactive & Altruistic: Youre a self-starter who genuinely wants to help others and put customer happiness first.Confident: Youre comfortable and confident engaging with individuals from all levels of an organization.Collaborative: You work effectively as part of a team and contribute to the continued success of the company.Adaptable: You have the versatility and a personable nature to handle a wide range of customer interactions and market needs.Growth Mindset: You have a continuous desire to improve your understanding of the business and the IoT industry.Your Objectives for the Year: 1) Onboarding Excellence: Ensure a high adoption rate of chosen propositions by guiding customers and local teams through a smooth and effective onboarding process measured by positive customer feedback and usage data.2) Drive Upselling & Cross-selling: Identify and pursue opportunities to cross-sell and upsell products and services to your allocated accounts achieving quarterly targets for these initiatives.3) Strategic Relationship Building: Establish close long-term relationships with key contacts resulting in successful and productive account reviews and a deep understanding of customer challenges.Why Come Work With UsHeres why were confident youll love being part of our team: The chance to join a creative entrepreneurial company where bold ideas are celebrated. Full training ongoing support and the tools to help you thrive and grow in your role. Were a company with heart. We genuinely care about our people and make sure everyone feels valued respected and part of the family.Benefits Of Being Part Of The Team: (UK Permanent)25 days holidayBuy up to 5 days additional holidayBirthday Day offEnhanced Maternity/Paternity LeaveGroup Company Pension SchemePrivate Medical InsuranceDiscounted Gym membership at over 3000 GymsDental coverOptical coverCompany Sick Pay SchemeCycle to work schemeOnsite parkingAccess to a variety of online discounts on major retailersEmployee assistance programOk Im Interested Whats NextThank you so much for your interest in Wireless Logic Group we appreciate the time and emotion that goes into an application. We will review all applications within five working days and be in touch with those who have been shortlisted to the next stage. Unfortunately due to volume we are not able to get back to everyone individually so if you have not heard back from us unfortunately you have not been successful on this occasion but would love to stay in touch for future opportunities. Overview of interview process at Wireless Logic: Tele Interview Meet the people team1st Interview (Virtual) – Meet your manager 2nd Stage (Face to Face)- Meet your peersFinal Stage (Virtual / Face to Face)- Meet our leadershipIf you require reasonable accommodation during the application and selection process please let us know. We will work together to best meet your needs.How we workWe know the world has changed and we want to offer our employees the chance to collaborate at our unique office spaces whilst enjoying the convenience of working from home. Weve adopted a hybrid working approach to give more flexibility on where and how we work. Youll find out more about what this means for this role during the recruitment process but we are currently excited to have our employees experience our office culture as much as possible.Wireless Logic Group unites and brings people together. We accomplish this when we lead with a lens of diversity equity and inclusion in everything we do. As a global company that drives culture we aim to reflect the worlds diverse voices both internally and externally to ensure success in our mission.By applying for this role you are consenting for us to hold and process your data in compliance with the General Data Protection Regulations. If you have any questions or wish to exercise your right to access erase or restrict the holding or processing of your data please contact us () and we will respond to your query as soon as possible.Required Experience:Manager Key Skills Bidding,Business Solutions,ABAP,Business Operations,Business Sales,Corporate Marketing Employment Type : Full Time Experience: years Vacancy: 1