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For Companies At a Glance
- Tasks: Provide exceptional customer service and educate clients on digital banking.
- Company: Join HSBC, a leading global bank committed to diversity and inclusion.
- Benefits: Enjoy over six weeks holiday, employee discounts, and a competitive salary.
- Why this job: Make a real impact by supporting customers and enhancing their banking experience.
- Qualifications: Strong communication skills and a passion for helping others are essential.
- Other info: Full training provided; flexible working options available.
The predicted salary is between 23000 - 32000 £ per year.
What youll doThe role of a Customer Service Consultant is to provide an outstanding service we can all be proud of educating our customers to enable them to use our digital platforms giving them a choice of how they wish to bank with us. Our Customer Service Consultants actively raise fraud awareness protecting our customers and will identify and support those who are in potentially vulnerable situations or have more complex needs ensuring financial inclusion for all. We are looking for people who are passionate about delivering an outstanding customer experience people who are ambitious and have a helpful personality. Previous Customer Service experience is helpful but is not essential. What we are really interested in is someone who can hold a conversation and who has a genuine passion for going above and beyond for customers everything else we can teach you!At HSBC we are passionate about coaching and developing our people you will have access to our learning platform and the opportunity to develop yourself and your career further. Within this role you will:Play a pivotal role within our Branch Customer Service Team by being the first point of contact for our customers take ownership of their individual needs and deliver an exceptional customer experience.Play an integral part in customer education around HSBC digital services and fraud awareness.Identify customers who are in vulnerable situations and determine the best way we can support them.Help our customers with more complex banking needs to ensure they feel supported in their choices. What do I need to be successfulDemonstrate excellent communication skills enabling you to engage in effective conversations build strong connections and show empathy to our customers.The ability to take ownership of customer enquiries through to resolution you will pride yourself on delivering a customer experience that exceeds expectations delivering a personalised friendly & efficient service.Be resilient to a continuous changing environment. When & where youll workOur Full-Time roles are 35 hours per week between the hours ofMonday to Friday 09:00-17:00andSaturday 09:00-13:30.(Not all our branches are open on a Saturday) This is a full time position that requires you to work 35 hours per note if you are on a student visa that does not allow you to work 35 hours per week unfortunately we will not be able to progress your may be times when we may ask you to support other local branches within a reasonable distance to you with any additional costs reimbursed in line with HSBC Expenses Policy.Your TrainingYoull receive full training in-branch to get you up to speed with the specifics of your job role the systems you will use as well as the products and services that HSBC offer. Our Customer Service Consultant training course is 9 days in total split over 3 weeks. As our training is important we require you to attend the whole course therefore you will be unable to take holidays during your training period.What Youll Get!We offer an attractive starting salary of 27400 based on 35 hours per week plus an annual discretionary performance bonus.You will also receive:Over six weeks holiday. This includes bank and public holidays with the option to buy more.Perks at Work Benefit where you will be able to access to 30000 national & local employee discounts. A market-leading employer Pension contributionBUPA HealthcareLife Assurance equivalent to four times your annual salaryAccess to a flexible benefits platform offering upgrades to Health Club Memberships Retail Voucher Cards Car Breakdown Cover and more.Sharesave schemes a monthly savings plan linked to an option to buy shares in HSBC at a discounted rate.Being open to different points of view is important for our business and the communities we serve. At HSBC were dedicated to creating diverse and inclusive workplaces – no matter their gender ethnicity disability religion sexual orientation or age. Wearecommittedto removing barriers and ensuring careersatHSBCareinclusiveandaccessible for everyone to be at their take pride in being a Disability Confident Leader and will offer an interview to people with disabilities long term conditions or neurodivergent candidates who meet the minimum criteria for the role.Ifyouhaveaneedthatrequiresaccommodationsor changes duringtherecruitmentprocess please get in touch with our Recruitment Helpdesk:Email: Telephone: 44 Required Experience:Contract Key Skills Culinary Experience,Restaurant Experience,Food Preparation Experience,Time Management,Food Service,Kitchen Experience,Customer Service,Basic Math,Cake Decorating,Coffee Experience,Food Industry,Baking Employment Type : Full Time Experience: years Vacancy: 1
Customer Service Consultant - Baker Street, London employer: Dr Jobs
Contact Detail:
Dr Jobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Consultant - Baker Street, London
✨Tip Number 1
Familiarise yourself with HSBC's digital platforms and services. Understanding how these tools work will not only help you educate customers effectively but also demonstrate your commitment to the role during any conversations or interviews.
✨Tip Number 2
Practice your communication skills by engaging in conversations with friends or family. Focus on showing empathy and understanding, as these qualities are crucial for a Customer Service Consultant and will set you apart from other candidates.
✨Tip Number 3
Research common customer service scenarios and how to handle them, especially those involving vulnerable customers. Being prepared with examples of how you would approach these situations can showcase your problem-solving abilities.
✨Tip Number 4
Network with current or former HSBC employees if possible. They can provide insights into the company culture and expectations, which can help you tailor your approach and show that you’re genuinely interested in being part of their team.
We think you need these skills to ace Customer Service Consultant - Baker Street, London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience, even if it's not extensive. Focus on skills like communication, empathy, and problem-solving that align with the role of a Customer Service Consultant.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention specific examples of how you've gone above and beyond for customers in the past, and express your enthusiasm for working at HSBC.
Highlight Relevant Skills: In your application, emphasise skills such as effective communication, resilience, and the ability to handle complex situations. These are crucial for the role and will help you stand out.
Show Your Commitment to Learning: Mention your willingness to learn and develop within the role. Highlight any previous training or courses you've undertaken that demonstrate your commitment to personal and professional growth.
How to prepare for a job interview at Dr Jobs
✨Show Your Passion for Customer Service
Make sure to express your genuine enthusiasm for helping customers. Share examples of how you've gone above and beyond in previous roles, even if they weren't in customer service. This will demonstrate your commitment to delivering an outstanding experience.
✨Demonstrate Effective Communication Skills
Prepare to showcase your communication abilities during the interview. Practice engaging in conversations that highlight your empathy and ability to connect with others. Use role-play scenarios to illustrate how you would handle various customer interactions.
✨Highlight Your Problem-Solving Skills
Be ready to discuss how you take ownership of customer enquiries and resolve issues. Think of specific examples where you successfully navigated challenges or helped someone in a vulnerable situation, as this aligns with the role's requirements.
✨Research HSBC and Its Values
Familiarise yourself with HSBC's mission, values, and the services they offer. Understanding their commitment to diversity and inclusion will help you align your answers with their corporate culture, showing that you're a good fit for the team.
