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- Tasks: Join our team to manage customer inquiries and ensure smooth banking operations.
- Company: Shawbrook Bank is dedicated to providing exceptional financial services with a focus on customer satisfaction.
- Benefits: Enjoy flexible hours, wellness apps, generous holiday, and discounts on gym memberships.
- Other info: This is a part-time role with 30 hours per week, perfect for students seeking work-life balance.
- Why this job: Be part of a supportive culture that values your contributions and offers growth opportunities.
- Qualifications: Customer service experience, strong communication skills, and proficiency in Microsoft Office are essential.
** 30 hours per week ** The role is to work as part of a team to ensure the timely and accurate administration of the Banks savings products direct liaison with the customer on the telephone and by correspondence ensuring accuracy always and that laid down processes and procedures are appropriately followed.Account servicing including responding to secured messages Maturities cheque processing & notice requests.The processing of advices to put accounts on notice to withdraw / close and the subsequent processing of withdrawals and closures.The vetting of application and reviewing ID to ensure compliance with Money Laundering policy performing e-id checks where appropriate.The processing of all changes to customer static data.To keep electronic filing in order at all times.Dealing with customer product enquiries via the telephone and furnishing them with accurate product information in answer to their queries. Circa 20% of the role although flexibility will be paramount to ensure customer demands are met and skills are continually honed.To identify areas of improvement in relation to the customer journey.To keep within SLA for regulated tasks such as ISA transfersTo keep up to date with Shawbrook products rates and T&Cs both personal and business.To represent the Shawbrook brand in a professional and confidential manner.Qualifications : Experience in customer service or administrative roleExcellent verbal and written communication skillsStrong problem-solving abilities and attention to detailProficiency in Microsoft Office Suite (Word Excel PowerPoint)Ability to multitask and prioritise in a fast-paced environmentStrong organizational skills and time management abilitiesCustomer-focused mindset with a friendly and empathetic approachHigh school diploma or equivalentAbility to work collaboratively in a team environmentAdaptability to changing customer needs and company proceduresAdditional Information : Your Wellbeing – We take your health and well-being very seriously by providing a range of benefits to give you and your family peace of mind. These include:Market leading family friendly policies such as access to our Maternity Adoption and Paternity policies from Day 1 of your employmentFree access to Headspace a mindfulness & meditation digital health appFree access to Peppy digital health app that offers personalised support through fertility treatment becoming a parent or menopauseEAP (Employee Assistance Programme) – Offering you support on a wide range of subjects including financial concerns mental wellbeing and more general queries around family work housing and healthCycle to work schemeDiscounts on gym membershipContributory pension scheme & death in serviceYour Lifestyle – Its important you strike the right balance between your work and personal life. We provide benefits to support you when at work and when youre enjoying your leisure time.Minimum of 27 days holiday per yearOption to buy or sell holiday days through our flexi-holiday schemeDiscounts on gym membership nationwideAccess to discounts on a range of high street and online brandsCommunity support and charitable givingYour Contribution – Were focused on rewarding those that go the extra mile in helping us achieve our goals.Participation in our annual discretionary bonus scheme designed to reward your contribution to our successProudly Shawbrook recognition scheme focused on recognising our role models and thanking our colleagues for a job well doneRemote Work : NoEmployment Type : Part-time Key Skills Bidding,Apps,Benefits,Corporate Recruitment,Android Development Experience: years Vacancy: 1
Customer Service Administrator - Part Time employer: Dr Jobs
Contact Detail:
Dr Jobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator - Part Time
✨Tip Number 1
Familiarise yourself with Shawbrook's products and services. Understanding their savings products and the specific processes involved will help you answer customer queries more effectively during the interview.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since the role involves direct customer interaction, being able to convey information clearly and empathetically will set you apart from other candidates.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples of how you've handled challenging customer situations in the past. This will demonstrate your capability to manage customer needs effectively.
✨Tip Number 4
Highlight your organisational skills and ability to multitask. Given the fast-paced environment, sharing experiences where you've successfully managed multiple tasks will illustrate your suitability for the role.
We think you need these skills to ace Customer Service Administrator - Part Time
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and administration. Use specific examples that demonstrate your problem-solving abilities and attention to detail, as these are key skills for the role.
Craft a Strong Cover Letter: Write a cover letter that showcases your communication skills and customer-focused mindset. Mention your familiarity with Microsoft Office Suite and your ability to multitask in a fast-paced environment, as these are essential for the position.
Highlight Relevant Experience: In your application, emphasise any previous roles where you dealt directly with customers or managed administrative tasks. This will show that you have the necessary background to handle the responsibilities of the Customer Service Administrator role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Dr Jobs
✨Showcase Your Customer Service Skills
Make sure to highlight your previous experience in customer service roles. Be prepared to share specific examples of how you've handled customer inquiries or resolved issues, as this will demonstrate your ability to excel in the role.
✨Demonstrate Attention to Detail
Since the role involves accurate administration and compliance with processes, be ready to discuss how you ensure accuracy in your work. Mention any tools or methods you use to maintain attention to detail, especially when dealing with sensitive information.
✨Familiarise Yourself with Shawbrook Products
Before the interview, take some time to research Shawbrook's savings products and services. Being knowledgeable about their offerings will show your genuine interest in the company and help you answer product-related questions confidently.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving abilities and adaptability. Think of examples where you've had to adjust to changing circumstances or improve a process, as these will illustrate your capability to thrive in a dynamic environment.