Customer Service Administrator - Part Time in Essex

** 30 hours per week ** The role is to work as part of a team to ensure the timely and accurate administration of the Banks savings products direct liaison with the customer on the telephone and by correspondence ensuring accuracy always and that laid down processes and procedures are appropriately followed.Account servicing including responding to secured messages Maturities cheque processing & notice requests.The processing of advices to put accounts on notice to withdraw / close and the subsequent processing of withdrawals and closures.The vetting of application and reviewing ID to ensure compliance with Money Laundering policy performing e-id checks where appropriate.The processing of all changes to customer static data.To keep electronic filing in order at all times.Dealing with customer product enquiries via the telephone and furnishing them with accurate product information in answer to their queries. Circa 20% of the role although flexibility will be paramount to ensure customer demands are met and skills are continually honed.To identify areas of improvement in relation to the customer journey.To keep within SLA for regulated tasks such as ISA transfersTo keep up to date with Shawbrook products rates and T&Cs both personal and business.To represent the Shawbrook brand in a professional and confidential manner.Qualifications : Experience in customer service or administrative roleExcellent verbal and written communication skillsStrong problem-solving abilities and attention to detailProficiency in Microsoft Office Suite (Word Excel PowerPoint)Ability to multitask and prioritise in a fast-paced environmentStrong organizational skills and time management abilitiesCustomer-focused mindset with a friendly and empathetic approachHigh school diploma or equivalentAbility to work collaboratively in a team environmentAdaptability to changing customer needs and company proceduresAdditional Information : Your Wellbeing - We take your health and well-being very seriously by providing a range of benefits to give you and your family peace of mind. These include:Market leading family friendly policies such as access to our Maternity Adoption and Paternity policies from Day 1 of your employmentFree access to Headspace a mindfulness & meditation digital health appFree access to Peppy digital health app that offers personalised support through fertility treatment becoming a parent or menopauseEAP (Employee Assistance Programme) - Offering you support on a wide range of subjects including financial concerns mental wellbeing and more general queries around family work housing and healthCycle to work schemeDiscounts on gym membershipContributory pension scheme & death in serviceYour Lifestyle - Its important you strike the right balance between your work and personal life. We provide benefits to support you when at work and when youre enjoying your leisure time.Minimum of 27 days holiday per yearOption to buy or sell holiday days through our flexi-holiday schemeDiscounts on gym membership nationwideAccess to discounts on a range of high street and online brandsCommunity support and charitable givingYour Contribution - Were focused on rewarding those that go the extra mile in helping us achieve our goals.Participation in our annual discretionary bonus scheme designed to reward your contribution to our successProudly Shawbrook recognition scheme focused on recognising our role models and thanking our colleagues for a job well doneRemote Work : NoEmployment Type : Part-time Key Skills Bidding,Apps,Benefits,Corporate Recruitment,Android Development Experience: years Vacancy: 1