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- Tasks: Manage customer calls and emails, dispatch work orders, and update CRM information.
- Company: Join Otis, the global leader in elevators and escalators, moving 2 billion people daily.
- Benefits: Enjoy a long-term contract, competitive pay, and extensive training opportunities.
- Why this job: Be part of a diverse team, gain valuable skills, and contribute to iconic landmarks worldwide.
- Qualifications: Passion for customer service, strong communication skills, and ability to work under pressure.
- Other info: Flexible hours from 4pm-10pm, with potential for career growth within the company.
The predicted salary is between 24000 - 36000 £ per year.
Date Posted:Country: United KingdomLocation: Grove Park 7 Barton Close Grove Park LE19 1SJ Leicester United kingdomJob TitleCustomer Care ChampionRole OverviewWould you like to join a truly international talent driven company that values Safety Ethics Quality Innovation and Employee OpportunityOtis is growing and we are recruiting a Customer Care Champion working within our Otisline Contact Centre Team based in Leicester. The hours of work will be Monday to Friday 4pm-10pm.Acting as the primary interface between our internal and external customers you will be based in Otisline but will have the flexibility and ability to upskill into other areas of the customer service centre.On a typical day you will:Manage inbound and outbound calls from Technicians Service Delivery Managers and CustomersDispatch work orders created by telephone or email within the agreed process and timeframeEnsure all relevant job and customer information is captured and updated in CRMFollow required procedures when answering all alarm callsManage the OtisLine email inbox identifying and completing the correct action required from the emailWhat you will need to be successfulYou are passionate about excellent customer serviceYou have excellent written and verbal communication skillsYou are a team-player and are able to work under pressure to deliver business commitmentsWhats In it For Me / Benefits You will receive a long-term employment contract with the world market leader in a crisis-proof industry.We offer you remuneration in accordance with local standards plus benefits.We will train you intensively in the areas of technology processes & soft skills and you can exchange ideas with experienced colleagues at any time.With strong performance you will have the opportunity to grow in this role to build a career at Otis.Apply today to join us and build whats next!If you live in a city chances are we will give you a lift or play a role in keeping you moving every day.Otis is the worlds leading elevator and escalator manufacturing installation and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide the industrys largest Service portfolio.You may recognize our products in some of the worlds most famous landmarks including the Eiffel Tower Empire State Building Burj Khalifa and the Petronas Twin Towers! We are 69000 people strong including engineers digital technology experts sales and functional specialists as well as factory and field technicians all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving high-performance company.When you join Otis you become part of an innovative global industry leader with a resilient business model. Youll belong to a diverse trusted and caring community where your contributions and the skills and capabilities youll gain working alongside the best and brightest keep us connected and on the cutting edge.We provide opportunities training and resources that build leadership and capabilities in Sales Field Engineering and Major Projects and our Employee Scholar Program is a notable point of pride through which Otis sponsors colleagues to pursue degrees or certification programs.Today our focus more than ever is on people. As a global people-powered company we put people passengers customers and colleagues at the center of everything we do. We are guided by our values that we call our Three Absolutes prioritizing Safety Ethics Quality in all that we do. If you would like to learn more about environmental social and governance (ESG) at Otis click here.Become a part of the Otis team and help us #Buildwhatsnext!Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or veteran status age or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability please contact us at Privacy Policy and Terms:Click on this link to read the Policy and Terms Key Skills Bidding,Business Solutions,ABAP,Business Operations,Business Sales,Corporate Marketing Employment Type : Part-Time Experience: years Vacancy: 1
Customer Care Champion - Weekday Lates (Fixed Term Contract 12 months) employer: Dr Jobs
Contact Detail:
Dr Jobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Champion - Weekday Lates (Fixed Term Contract 12 months)
✨Tip Number 1
Familiarise yourself with Otis's products and services. Understanding the company’s offerings will help you engage more effectively with customers and demonstrate your commitment to providing excellent service.
✨Tip Number 2
Practice your communication skills, especially in handling calls and emails. Since you'll be managing customer interactions, being articulate and clear will set you apart as a strong candidate.
✨Tip Number 3
Showcase your ability to work under pressure. Think of examples from your past experiences where you successfully managed stressful situations, as this role requires maintaining composure while delivering results.
✨Tip Number 4
Research the values and culture at Otis. Aligning your personal values with those of the company can help you convey genuine enthusiasm during any interviews or discussions.
We think you need these skills to ace Customer Care Champion - Weekday Lates (Fixed Term Contract 12 months)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills that align with the role of a Customer Care Champion. Use keywords from the job description to demonstrate your fit for the position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for excellent customer service. Mention specific examples of how you've successfully managed customer interactions in the past, and express your enthusiasm for joining Otis.
Highlight Communication Skills: Since the role requires excellent written and verbal communication skills, provide examples in your application that demonstrate your ability to communicate effectively with customers and team members.
Showcase Teamwork and Pressure Handling: Include instances where you have worked as part of a team or handled pressure effectively. This will show that you can thrive in a fast-paced environment, which is crucial for this role.
How to prepare for a job interview at Dr Jobs
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service. Share specific examples from your past experiences where you went above and beyond to help a customer, as this will demonstrate your commitment to the role.
✨Communicate Clearly and Effectively
Since the role involves managing calls and emails, practice your verbal and written communication skills. During the interview, be concise and articulate your thoughts clearly to showcase your ability to communicate effectively with customers and colleagues.
✨Demonstrate Teamwork Skills
Highlight your ability to work well in a team environment. Prepare examples of how you've collaborated with others in previous roles, especially under pressure, to meet business commitments. This will show that you can thrive in a team-oriented setting.
✨Familiarise Yourself with Otis and Its Values
Research Otis and understand its core values, such as Safety, Ethics, and Quality. Be ready to discuss how these values resonate with you and how you can contribute to the company's mission during your interview.
