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- Tasks: Moderate content and assist users with inquiries while ensuring online safety.
- Company: Join a dynamic international team in sunny Portugal focused on digital safety.
- Benefits: Enjoy relocation support, paid training, and a clear career growth path.
- Other info: On-site role with rotational shifts; relocation assistance provided.
- Why this job: Make a positive impact online while working in a multicultural environment.
- Qualifications: Fluent in Italian and strong English skills required; EU passport needed.
The predicted salary is between 24000 - 36000 £ per year.
Were Hiring: Content Moderator / Customer Service Agent with Italian – Portugal (on-site) Do you speak Italian fluently and have strong English skills Are you passionate about maintaining online safety and helping users navigate digital platforms Join an international team in Portugal (Lisbon or Porto) where youll ensure a secure and respectful user experience while delivering top-tier customer support. Location: Lisbon or Porto Portugal (On-site) EU Passport required Languages: Italian (C2/native) English (B2) Contract Type: Full-time Schedule: Rotational shifts across weekdays and weekends Relocation support provided if youre moving from abroad What Youll Be Doing: Review and moderate user-generated content in line with platform policiesHandle user inquiries via chat email or internal tools with empathy and professionalismEscalate violations or complex cases according to internal protocolsProtect online communities by enforcing safety guidelinesMaintain accurate logs of interactions and moderation actions What We Offer: Relocation assistance (travel accommodation support)Full onboarding and paid trainingMulticultural team environment in sunny PortugalModern office facilities and supportive leadershipClear path for career growth in digital services and operations Help make the digital world safer while growing your international career. Apply now and join a purpose-driven team in Portugal! Contacts: Key Skills Corporate,Lighting,Marketing & Advertising,Back Office Employment Type : Full Time Experience: years Vacancy: 1
Content Moderator / Customer Service Agent with Italian - Portugal employer: Dr Jobs
Contact Detail:
Dr Jobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Content Moderator / Customer Service Agent with Italian - Portugal
✨Tip Number 1
Familiarise yourself with the specific content moderation policies of popular platforms. Understanding these guidelines will not only help you in the role but also demonstrate your commitment to maintaining online safety during interviews.
✨Tip Number 2
Brush up on your customer service skills, especially in handling difficult situations. Practising empathy and professionalism in your responses can set you apart, as these are key traits for this position.
✨Tip Number 3
Network with current or former employees in similar roles. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 4
Prepare for potential scenario-based questions during the interview. Think about how you would handle specific user inquiries or content moderation challenges, as this will showcase your problem-solving abilities.
We think you need these skills to ace Content Moderator / Customer Service Agent with Italian - Portugal
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description. Understand the responsibilities of a Content Moderator and Customer Service Agent, as well as the skills required, particularly in Italian and English.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job requirements. Emphasise any previous roles in customer service or content moderation, and ensure your language proficiency in Italian and English is clearly stated.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for online safety and customer support. Mention specific examples of how you've handled user inquiries or moderated content in the past, and express your enthusiasm for joining an international team in Portugal.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for grammatical errors, clarity, and ensure that all information is accurate. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Dr Jobs
✨Showcase Your Language Skills
Since fluency in Italian and strong English skills are crucial for this role, be prepared to demonstrate your language proficiency during the interview. You might be asked to respond to questions or even role-play customer interactions in both languages.
✨Understand the Company’s Values
Familiarise yourself with the company's mission and values, especially regarding online safety and user experience. This will help you align your answers with what they prioritise and show that you’re genuinely interested in contributing to their goals.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills and ability to handle difficult situations. Think of examples from your past experiences where you successfully managed customer inquiries or moderated content effectively.
✨Ask Insightful Questions
At the end of the interview, take the opportunity to ask thoughtful questions about the team dynamics, training processes, and career growth opportunities. This shows your enthusiasm for the role and helps you gauge if the company is the right fit for you.