Community Connection Officer

We are working closely alongside a Local Authority in Plymouth to assist with the appointment of a Community Connection Officer on a 8-month contract highly likely to be extended at clients discretion. Please apply with your CV for immediate consideration. Rate of Pay: 13.41 – 16.24 per hour Summary: To provide advice and support to clients on a range of issues and to proactively work to find suitable solutions to meet their needs whilst meeting the demands of the service; and to work closely with Customer Services and other partners to ensure that the needs of citizens are identified prior to assessment. Responsibilities: Prevent homelessness improve housing conditions promote a range of housing options and reduce the incidence of rough sleepingResolve community and neighbourhood issues and build resilience but addressing and preventing further ASB and working in partnership with residents service providers and Councillors to build social capital and support delivery of community based provisionProvide advice and signposting on a range of issues Efficient management of temporary accommodation and Gypsy and Traveler sites including sign ups inspections recovery and repairs are dealt with in a timely fashionInterview clients sensitively complete paperwork gather information and fully establish their circumstances. The post holder will regularly work with vulnerable people and families and will find themselves in situations that are emotionally demanding Qualifications and Knowledge: GCSE standard education including numeracy and literacyKnowledge of landlord and tenant law and /or homeless legislationA good awareness of housing issues including housing standards/ defects and current government policy relating to housingA good understanding disadvantaged communities and the impacts on health inequalities at a local levelKnowledge of current local plans priorities and policy relevant to the service. Essential Experience: Experience of working face to face with customers who are experiencing stressful situationsExperience of working within a team in a demanding customer focussed environmentExperience of providing advice and information face to face and over the telephoneExperience of working with people and supporting them to take a course of action they may not ordinarily want to take Skills Required: Excellent customer care skills and a strong commitment to equal opportunities.Good negotiation and developed advisory and persuasive skills as post holder will often be working with people who need to adopt courses of action they may not usually want to takeAbility to work under pressure and prioritise work effectivelyCreative skills and ability to use innovative methods of engaging communities in Neighbourhood activity Please note: You should be available to work immediately or at a short notice. You should have right to work in U.K Disclaimer: Brackenberry Ltd is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and is an equal opportunity employer. Unless otherwise stated all of our roles are temporary though opening assignments can be and often are extended by clients on a longer term basis and can sometimes become permanent. Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary. Incase the role requires an enhanced DBS your DBS must be either through us or be accompanied by a subscription to the DBS updating service. #RQ1567200 Key Skills English,User Interface,Communication,Content Writing,Online,Twitter,Internet,Facebook,Youtube,Instagram,Management skills,Digital speech,Speaking skills,Analytics,Writing Skills Employment Type : Full Time Experience: years Vacancy: 1