Chief of Staff, Design

Were on a mission to make money work for everyone.Were waving goodbye to the complicated and confusing ways of traditional banking.After starting as a prepaid card our product offering has grown a lot in the last 10 years in the UK. As well aspersonal and business bank accounts we offer joint accounts accounts for 16-17 year olds a free kids account and credit cards in the UK with more exciting things to come beyond. Our UK customers can also save invest andcombine their pensions with us.With our hot coral cards and get-paid-early feature combined with financial education on social media and our award winning customer service we have a long history of creating magical moments for our customers!Were not about selling products - we want to solve problems and change lives through Monzo Hear from our UK team about what its like working at Monzo London 89300 - 120000 Stock options Benefits Hear from the team Applications for this role will be closing on Wednesday August 20th @ 10am Our Design teamWere looking for a Chief of Staff to partner closely with our Chief Design Officer to drive the impact that our talented Design team (Brand Design Product Design User Research) can have across the business product and brand.Whilst having a Design background is highly desirable youll at least need to understand Design and recognise its powerful value for Monzo with an eye for style and quality.Your superpower will be in creating efficient processes complex programme management and crafting clear narratives through excellent communication to align and elevate our Design efforts partnering closely with peers in Marketing and Product.Youll play a pivotal role in propelling our international expansion efforts by empowering our Chief Design Officer and the wider Design org amplifying overall effectiveness and helping us achieve our strategic company goals. Youll play a key role byDeveloping a system that creates (actionable) visibility of key work across our customer experienceMaking it easy for designers and researchers to share highlights of work async and in personWorking with peers in Marketing and Product to create a system for effective collaboration on key prioritiesOperationalising ways to deliver our magical brand with high efficiency consistency and quality across the businessImproving our processes (or creating some) that enables designers to better work and think across squads and collectives more focus on full customer lifecycleChampion the scaling and adoption of the Monzo Design System elevating its practicality and value across teamsDeveloping our design disciplines (Brand Design Product Design User Research)Attracting world class talentEnsuring we develop in an inclusive and diverse mannerHelping us scale globally and easilyIdentifying gaps in our existing skill sets and how we could fill the gaps by developing people internally or hiring externallyLevel up our onboarding documentation progression frameworks and other material to help the team growRetaining and elevating talentSet rituals and mechanisms for developing craft and community in the design orgChief of Designs external and internal role and commsStrategy for clear and consistent comms within design disciplines across the tech org with company leadership and with key external stakeholders Wed love to hear from you ifYou have strong experience in operationalising design processes to enhance efficiency consistency and quality ideally in a rapidly evolving tech environment.Youre adept at developing systems for cross-functional visibility enabling seamless asynchronous and in-person sharing of insights and highlights.Have a proven track record in developing and nurturing design disciplines such as Brand Design Product Design and User Research with a core focus on delivering exceptional customer experiences.You can demonstrate success in attracting retaining and elevating diverse talent building an inclusive community that thrives on creativity and innovation.Showcase a strategic vision for scaling design teams globally including identifying and addressing skill gaps through internal development or strategic hiring.Are experienced in crafting clear and consistent communication strategies ensuring alignment and engagement with internal and external stakeholders.Youre excited by the ambition of what were doing at Monzo and the challenges a growing Design organisation brings especially as we now look to expand internationally.Not ticking every box Thats totally okay! Studies show that women and people of colour might hesitate to apply unless they meet every single requirement. At Monzo were dedicated to creating a diverse and welcoming team. If youre passionate about this role and keen to learn and grow with us we encourage you to apply even if you dont have everything thats listed just yet. Drop us your application wed love to hear from you!Whats in it for you89300 - 120000 share options.This role will be predominantly based in our London office but were open some distributed working.We offer flexible working hours and trust you to work enough hours to do your job well and at times that suit you and your team.1000 learning budget each year to use on books training courses and conferences.We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup. Plus lots more! Read our full list of benefits. Application journey key stepsIntroduction call with a member of the hiring teamInitial call with the hiring managerExperience interview(s)Final round Leadership and Collaboration interviewThis process should take around 4-6 weeks - your schedule is really important to us so we promise to be as flexible as possible!We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. You can read them here.Youll hear from us throughout the application process but if youve got any questions please reach out to You can also use this email address to let us know if theres anything we can do to make the process easier for you because of disability neurodiversity or anything else.For more insight into Design at Monzo you can check out our Design blog posts Linkedin Tags: #LI-MY1 #LI-REMOTEEqual opportunities for everyoneDiversity and inclusion are a priority for us and were making sure we have lots of support for all of our people to grow at Monzo. At Monzo were embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog 2024 Diversity and Inclusion Report and 2024 Gender Pay Gap Report.Were an equal opportunity employer. All applicants will be considered for employment without attention to age ethnicity religion sex sexual orientation gender identity family or parental status national origin or veteran neurodiversity or disability status.If you have a preferred name please use it to apply. We dont need full or birth names at application stage Key Skills Compliance Management,Customer Retention,Quality Assurance,Customer Service,Extensive Knowledge,Account Management,Front Office,Telephone Calls,Needs Analysis,Cold calls,Business Relationships,Customer Complaints,Sales Goals,Sales Process,New Clients Employment Type : Full-Time Experience: years Vacancy: 1 Monthly Salary Salary: 89300 - 120000