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- Tasks: Provide top-notch customer service and assist with BMV transactions.
- Company: Join the State of Indiana, a leading employer with diverse opportunities.
- Benefits: Enjoy competitive pay and a commitment to work-life balance.
- Why this job: Make a real impact on Hoosiers' lives while working in a supportive environment.
- Qualifications: High school diploma, customer service experience, and strong communication skills required.
- Other info: This is a seasonal role limited to 180 working days.
Work for IndianaBegin a fulfilling career with the State of Indiana by joining one of the largest employers in the state offering a range of opportunities across 60 agencies. At the state youll find competitive compensation a robust benefits package and a commitment to work-life balance. Most importantly youll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.About the Bureau of Motor Vehicles (BMV):The Indiana Bureau of Motor Vehicles has been named one of Indianas 2023 Top Workplaces by its employees.The BMVs mission is to serve all Hoosiers by providing best-in-class driver and vehicle services in a timely and accurate manner while ensuring security and transparency. The BMV team works throughout the state of Indiana and is dedicated to fostering an environment where we: Invest in our employees Engage our customers Provide sustainable systems Embrace product innovationRole Overview:Customer Service Representatives function as the frontline contact for the Bureau of Motor this role youll provide timely and accurate customer service. Utilizing good communication skills computer skills and on-the-job training you will help assist millions of Hoosiers with their broad scope of BMV needs.Salary Statement:The salary for this position traditionally starts at$15.17 an hour.A Day in the Life: The essential functions of this role are as follows:Use your job knowledge to conduct customer transactionsAnswer customers questions and provide guidanceAssist with the daily opening and closing of the branchCheck transactions to ensure accuracy timeliness and proper accountingWork with leadership to resolve escalated customer concerns and system problemsFile applications as completed throughout the dayThe job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee. Other duties responsibilities and activities may change or be assigned at any time with or without notice.What Youll Need for Success: You must meet the following requirements to be considered for employment:High school diploma or equivalent.Customer service experience.Top-notch communication skills.A high level of critical thinking and the ability to troubleshoot.Ability to process cash and card transactions.Ability to travel up to 20 percent of the time to branch. locations training or branch-related community activities.Able to perform essential functions with or without reasonable accommodation.Supervisory Responsibilities/Direct Reports: This role may be utilized in a supervisory capacity based on agency needs.Benefits of Employment with the State of Indiana:This seasonal position does not offer benefits and is limited to 180 working days in an eleven (11) month continuous period.Equal Employment Opportunity:The State of Indiana is an Equal Opportunity Employer and is committed to recruiting selecting developing and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role. If you require reasonable accommodations to complete this application you can request assistance by contacting the Indiana State Personnel Department at .Required Experience:Unclear Seniority Key Skills Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking Employment Type : Temp Experience: years Vacancy: 1
BMV Intermittent Customer Service Representative employer: Dr Jobs
Contact Detail:
Dr Jobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land BMV Intermittent Customer Service Representative
✨Tip Number 1
Familiarise yourself with the Bureau of Motor Vehicles' services and operations. Understanding their mission and the specific needs of Hoosiers will help you demonstrate your commitment to customer service during the interview.
✨Tip Number 2
Practice your communication skills by engaging in role-play scenarios. This will prepare you for the types of customer interactions you might face, allowing you to respond confidently and effectively.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples of how you've successfully handled customer complaints or issues in the past. This will highlight your critical thinking skills, which are essential for this role.
✨Tip Number 4
Be ready to discuss your experience with cash handling and transactions. Since this role involves processing payments, demonstrating your reliability and accuracy in this area will be crucial.
We think you need these skills to ace BMV Intermittent Customer Service Representative
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the key responsibilities and requirements for the BMV Intermittent Customer Service Representative position. Tailor your application to highlight relevant experiences that align with these aspects.
Highlight Customer Service Experience: Emphasise any previous customer service roles you have held. Provide specific examples of how you effectively communicated with customers, resolved issues, and ensured satisfaction, as these skills are crucial for this position.
Showcase Communication Skills: Since strong communication skills are essential, consider including a brief section in your CV or cover letter that demonstrates your ability to convey information clearly and effectively, both verbally and in writing.
Tailor Your CV: Make sure your CV is tailored to the job by including relevant skills such as cash handling, data entry, and critical thinking. Use bullet points to make it easy to read and ensure it reflects your qualifications for the role.
How to prepare for a job interview at Dr Jobs
✨Know the BMV's Mission
Familiarise yourself with the Bureau of Motor Vehicles' mission to serve Hoosiers. Understanding their commitment to providing best-in-class services will help you align your answers with their values during the interview.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your customer service skills. Be ready to discuss how you've handled difficult situations and provided solutions, as this role heavily relies on effective communication and problem-solving.
✨Demonstrate Critical Thinking
Since the job requires a high level of critical thinking, think of scenarios where you've had to troubleshoot issues. Be prepared to explain your thought process and how you arrived at a solution, showcasing your ability to think on your feet.
✨Ask Insightful Questions
Prepare thoughtful questions to ask the interviewer about the role and the BMV. This shows your genuine interest in the position and helps you understand if it's the right fit for you. Consider asking about team dynamics or opportunities for professional development.
