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- Tasks: Handle customer contract inquiries and ensure timely renewals.
- Company: Join HubSpot, a leading AI-powered customer platform focused on growth and customer satisfaction.
- Benefits: Enjoy flexible work options: @Office, @Flex, or @Remote.
- Why this job: Be part of a dynamic team that values customer experience and personal growth.
- Qualifications: Fluency in English and French, strong negotiation skills, and a passion for customer service.
- Other info: We embrace diversity and support candidates needing accommodations.
The predicted salary is between 30000 - 42000 £ per year.
POS-28819As a Contract Renewal Manager for our 1: Many Customer base at HubSpot you will be responsible for handling customer contract inquiries in a timely manner. This includes communicating directly with customers and internal colleagues to ensure the accurate resolution of customer inquiries and the execution of customer renewals. As part of our customer-focused results-driven organization you will be responsible for managing a high volume of account-related tasks and customer inquiries centered on maximizing customer investment with HubSpot.This role is available across our EMEA locations to work @Office @Flex or @Remote.In this role youll get to:Resolve a high volume of customer inquiries in a timely manner while providing exceptional customer service.Communicate directly with customers and internal colleagues to ensure the execution of customer renewals.Solve complex billing issues that require extensive analysis while moving through different scenarios and systems. You will work in conjunction with other internal teams including Customer Success Accounts Receivable and Sales as well as partnering with Business Enablement on ways to enhance our billing infrastructure.Contribute to the growth of the contract management organization by providing feedback and piloting new processes and playbooks.Help surface good fit leads to sales by driving value in every conversationWe are looking for people who:Are fluent in English and FrenchHave strong negotiation skillsAre passionate about creating a great customer experienceShow clear communication skills with the ability to effectively guide a phone conversationSeek to understand multiple perspectives in a situationHave healthy interpersonal and problem-solving skillsHave strong organizational and prioritization skillsEmbrace a dynamic and motivating environmentInvest in relationships with customers and colleaguesContribute to a positive team environment of equality and inclusionAnother European Language is an advantageWe know the confidence gapand impostor syndrome can get in the way of meeting spectacular candidates so please dont hesitate to apply wed love to hear from you.If you need accommodations or assistance due to a disability please reach out to us using this form.At HubSpot we value both flexibility and connection. Whether youre a Remote employee or work from the Office we want you to start your journey here by building strong connections with your team and peers. If you are joining our Engineering team you will be required to attend a regional HubSpot office for in-person onboarding. If you join our broader Product team youll also attend other in-person events such as your Product Group Summit and other gatherings to continue building on those connections.If you require an accommodation due to travel limitations or other reasons please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangementsMassachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.Germany Applicants: (m/f/d) – link to HubSpots Career Diversitypagehere.India Applicants: link to HubSpot Indias equal opportunity policy here.About HubSpotHubSpot (NYSE: HUBS) is an AI-powered customer platform with all the software integrations and resources customers need to connect marketing sales and service. HubSpots connected platform enables businesses to grow faster by focusing on what matters most: customers.At HubSpot bold is our baseline. Our employees around the globe move fast stay customer-obsessed and win together. Our culture is grounded in four commitments: Solve for the Customer Be Bold Learn Fast Align Adapt & Go! and Deliver with HEART. These commitments shape how we work lead and grow.Were building a company where people can do their best work. We focus on brilliant work not badge swipes. By combining clarity ownership and trust we create space for big thinking and meaningful progress. And we know that when our employees grow our customers do too.Recognized globally for our award-winning culture by Comparably Glassdoor Fortune and more HubSpot is headquartered in Cambridge MA with employees and offices around the world.Explore more:HubSpot CareersLife at HubSpot on InstagramBy submitting your application you agree that HubSpot may collect your personal data for recruiting global organization planning and related purposes. Refer to HubSpots Recruiting Privacy Notice for details on data processing and your rights.Required Experience:Manager Key Skills Facilities Management,ADMA,Heavy Bus Driving,AXA,Building Services,Courier Delivery Employment Type : Contract Experience: years Vacancy: 1
Associate Contract Manager, French employer: Dr Jobs
Contact Detail:
Dr Jobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Associate Contract Manager, French
✨Tip Number 1
Familiarise yourself with HubSpot's customer service philosophy and values. Understanding their commitment to customer experience will help you align your responses during interviews and demonstrate that you're a good fit for their culture.
✨Tip Number 2
Brush up on your negotiation skills, especially in a bilingual context. Practising scenarios where you negotiate contract terms or resolve billing issues in both English and French can give you an edge in the interview process.
✨Tip Number 3
Network with current or former employees of HubSpot on platforms like LinkedIn. Engaging with them can provide insights into the company culture and the specific challenges faced in the Associate Contract Manager role.
✨Tip Number 4
Prepare to discuss your problem-solving approach in detail. Think of examples where you've successfully resolved complex customer inquiries or billing issues, as this will showcase your ability to handle the responsibilities of the role effectively.
We think you need these skills to ace Associate Contract Manager, French
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the role of Associate Contract Manager. Emphasise your fluency in French and English, as well as any negotiation skills you possess.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to handle complex inquiries. Mention specific examples of how you've successfully resolved customer issues in the past.
Highlight Relevant Skills: In your application, clearly outline your strong organisational and prioritisation skills. Provide examples of how you've managed high volumes of tasks effectively in previous roles.
Showcase Team Collaboration: Demonstrate your ability to work well in a team environment. Include examples of how you've collaborated with colleagues from different departments to achieve common goals, especially in customer-focused settings.
How to prepare for a job interview at Dr Jobs
✨Brush Up on Your French
Since the role requires fluency in both English and French, make sure to practice your language skills. Be prepared to answer questions in French and demonstrate your ability to communicate effectively with customers in both languages.
✨Showcase Your Customer Service Skills
Highlight your experience in providing exceptional customer service. Prepare examples of how you've resolved customer inquiries or complex issues in the past, as this will be crucial for the role.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific instances where you've tackled complex problems, especially those involving billing or contract management. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Emphasise Team Collaboration
This role involves working closely with various internal teams. Share examples of how you've successfully collaborated with others in previous roles, focusing on your interpersonal skills and ability to contribute to a positive team environment.