Apprentice Senior Education Support Administrator - College of Engineering and Physical Sciences - 98173AP - Apprentice Grade 5

DescriptionCollege of Engineering and Physical SciencesLocation: University of Birmingham Edgbaston Birmingham UKFull time starting salary23718 per annum rising to 29647 after 12 months service.Apprentice Grade 5Full Time / Fixed Term for27 MonthsApprenticeship Standard:Data technician Level 3Training Provider: QAClosing date: 3 August 2025 – please upload a CV with your application.Interview date: 28 August 2025Eligibility: The training delivered in apprenticeships is funded through the apprenticeship levy which is subject toDepartment for Education funding rulesfor apprenticeships. When reviewing applications the University and the training provider will be checking candidates meet thiseligibility criteria. Further information is available on ourwebpage.You have normally been a resident in the UK for the last 3 years. For exemptions please refer to the government funding rules for apprenticeships.Our offer to youPeople are at the heart of what we are and do.The University of Birmingham is proud to have been a part of the City of Birmingham and the wider region for over 100 years andweare equally proud to be recognised as a leading global want to attract talented people from across the city and beyond support them to succeed and celebrate their success.We are committed to helping the people who work here todevelopthrough our sector-leading Birmingham Professional programmewhichprovides allprofessionalservices staff with development opportunities and the encouragement to reach their full almost 5000professionalservices jobs in a wide-range of functionsin Edgbaston andin our campus inDubai there are plenty of opportunities foryou to be able to develop yourcareer at the University.We believe there is no such thing as a typical member of staff and that diversity is a source of strength that underpins the exchange of ideas innovation and warmly welcome people from all backgrounds and are committed to fostering an inclusive environment where diversity is at the heart of who and what we areand how we work.Supporting our people to achieve a healthy work/life balance is important both to our employees andtothe success of the University and depending on the role we offer avarietyof flexible working arrangements. We therefore welcome discussions on all forms of flexible addition you will receive a generous package of benefits including 40 dayspaid holidaya year one paid day a year for volunteering occupational sick pay and a pension scheme. We also have three high quality subsidised day nurseries.The University is situated in leafy Edgbaston and there are excellent transport links to our beautiful campus including main bus routes and a train station on campus we have a state-of-the-art sports centre with pool shopsplaces to eat and drinkour own art gallery museum and botanical gardens.Find out more about thebenefits of working for the Universityof BirminghamApprenticeship contextThe College of Engineering and Physical Sciences is at the frontiers of science and engineering in education research and translating knowledge. It is made up of seven Schools the Collaborative Teaching Laboratory (CTL) and a range of institutes centres and buildings across the Edgbaston Campus Birmingham and the Region. EPS also has specific partnerships across the world including notably in Dubai and China with JBJI (JinanBirmingham Joint Institute).Apprenticeship summaryAt the University of Birmingham students are at the heart of all we do. You will join a professional services team which is passionate about providing excellent administration support for students and staff.Duties may vary between teams but you will have the opportunity to contribute to all aspects of administration supporting the delivery of our teaching and research programmes for students.You will work closely with a diverse group of people including managers academic staff and students to deliver the annual cycle of teaching and learning related activity.During this apprenticeship you will learn the following:Take responsibility for the more complex tasks associated with welcome induction/re-induction attendance monitoring and recording timetabling examinations progression and graduation etc.Prepare and deliver management and institutional reports; this will include responding to complex data requests involving the need to pull information from various sources.Compile manipulate analyse and interpret large and complex data sets drawing up reports and/or identifying required actions as appropriate.Manage all data in accordance with University policy and Data Protection Regulations.Act as primary contact for academic staff involved in the Schools /Programmes learning and teaching providing expert guidance understanding and resolving queries and identifying when to delegate or escalate queries.Deal with higher profile contacts on own initiative.Work with and support your team to plan organise maintain and deliver activities enabling the successful delivery of programmes; in some teams this will involve you being the designated line manager for staff.Make a substantial contribution to the management development and implementation of operational processes.Support the development of systems and procedures to assist in the day to day running of School/Programme administration.Responsible for the regular review and update of key documentation.Support periodic quality assurance related audits report on School/Programme compliance propose solutions and develop and deliver remedial action plans.Providing a professional secretarial service to relevant committees and meeting.Proactively identify ways of enhancing the curriculum and student experience making recommendations as appropriate.Support equality and values diversity moderating own behaviour to avoid unfair discriminatory impact or bias on others.You will be expected to engage fully with the University of Birmingham apprenticeship scheme attending mandatory group days and contributing to the successful promotion of the scheme by representing your department in a positive manner.This apprenticeship would suit:Someone looking to develop a career in administration and/or working with students.The role will require someone who can organise their own time and complete the tasks required of them.We are looking for someone who is keen to learn and enjoys providing excellent customer service.Required Knowledge Skills Qualifications ExperienceGCSEs to a minimum of grade C/4 in English and Mathematics (or equivalent qualifications) andA levels or an equivalent level 3 qualification such as a Level 3 NVQ or level 3 national diploma.Experience of working in a business administration role.Able to work on your own initiative to complete tasks and projects without close supervision.Able to set the standard for other colleagues acting as a role model and coaching staff as appropriate.You will be able to communicate and delegate effectively as required. Able to become authoritative quickly on complex systems and be able to advise colleagues on these.You will be able to communicate effectively.Well organised with the ability to prioritise work proactively independently and as part of a team.The ability to work to tight deadlines in a collaborative team environment.A good understanding of delivering excellent customer service and the ability to influence others to deliver it too.The ability to interact with individuals at all levels of internal and external organisations.Ability to learn complex work systems e.g. student databases/record systems or equivalent.Attention to detail and the ability to work confidentially use judgement and make appropriate decisions within the constraints of the roleThe ability to cope with change in a fast moving dynamic environment where change is often required immediately.An understanding of the importance ofequality and diversity in the workplaceAbility to identify and respond to equality and diversity issues in line with relevant policies and procedures.Career PathwayOn completion of this apprenticeship you may be able to progress into one of the following roles:Senior Education Support AdministratorOperations OfficerAdministration Team LeaderData ManagerFor enquiries please email:View our staff values and behaviourshereWe believe there is no such thing as a typical member of University of Birmingham staff and that diversity in its many forms is a strength that underpins the exchange of ideas innovation and debate at the heart of University life. We are committed to proactively addressing the barriers experienced by some groups in our community and are proud to hold Athena SWAN Race Equality Charter and Disability Confident accreditations. We have an Equality Diversity and Inclusion Centre that focuses on continuously improving the University as a fair and inclusive place to work where everyone has the opportunity to succeed. We are also committed to sustainability which is a key part of our strategy.You can find out more about our work to create a fairer university for everyoneon our website.Required Experience:Senior IC Key Skills Anti Money Laundering,Healthcare Attorney,Desktop Support,Data Entry Operation,Home Care,Adobe Photoshop Employment Type : Full-Time Experience: years Vacancy: 1