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- Tasks: Support individuals facing mental health challenges via calls, emails, and webchat.
- Company: Join Birmingham Mind, a leading mental health charity since 1962, dedicated to community support.
- Benefits: Enjoy a pension scheme, 33 days holiday, employee assistance, and comprehensive training.
- Other info: On-site role with shifts covering weekends; applications close on 24th August 2025.
- Why this job: Make a real difference in people's lives while working in a supportive and inclusive environment.
- Qualifications: 6 months experience in mental health support and a commitment to recovery-focused values.
The predicted salary is between 28800 - 43200 £ per year.
Hours: 37.5 Full Time – to cover rotad activity between 9am11pmThe Helpline is open 7 days per week with a rolling rota consisting of shifts from 9am to 5pm and 3pm to 11pm including weekends. Please note that this is an on-site role at the specified location. Remote working is not available for this position.We are a leading provider of mental health services in Birmingham and the West Midlands.As a Helpline Worker you will be providing support for those experiencing mental health difficulties through Birmingham Minds helpline service. The helpline supports people living in the Birmingham and Solihull area.The support offered will include (but is not exclusive to) receiving calls emails and webchat from people who may be experiencing crisis people looking for more general assistance and information about services carers looking for advice and services and other community support services. You will provide appropriate referrals and signposting information about Birmingham Mind services and external partner agencies.You will be working in a community focused way to ensure that statutory and local organisations are aware of the provision ensuring that you retain close and effective links with them as well as keeping up to date with any pertinent changes to local provision.The helpline is a 7 day a week service from 9am -5pm and 3pm -11pm. Under the direction of the service manager you will support the running of the service in line with contractual requirements Birmingham Minds Vision and Values its operating Policy and Procedures and any relevant legal requirements.You will have at least 6 months experience in the mental health field with experience of supporting people to be in control of their lives. You will also be able to demonstrate the ability to work with strong values and work within a recovery approach. Please see the Job Description for full details required for this role. If you feel that you meet the requirements of this position we would like to hear from you.Benefits include an attractive defined contribution pension scheme PayCare which offers employees affordable cover for a range of healthcare treatments an Employee Assistance Programme which includes free counselling and a comprehensive training programme.Our people are key to the success of the organisation and we are recognised as both a Mindful Employer as well as achieving Gold standard success in Investors in People. We welcome applications from people who have experienced mental health difficulties.The closing date for applications is Sunday 24th August 2025Interviews will take place on Wednesday 3rd September and Friday 5th September 2025INDLOWThe CompanyWe were founded in 1962and are a Registered Charity and Company Limited by Guarantee affiliated toMind. If you would like to know more about our History you can do so by downloading ourA History of Birmingham Mindbooklet.Our Servicesare individualised person centred and deliver valued outcomes as we passionately believe that everyone has the right to live lives that are meaningful and which enable them to reach their full potential as individuals.We work in active partnership with a range of local organisations to deliver services and challenge the stigma that surrounds mental distress. The Benefits Contributory Pension Scheme33 days Holiday increasing to 37 with length of serviceEmployee Assistance Programme PaycareComprehensive Training ProgrammeStaff Forum Cycle schemeSalary progression and opportunities Discounts and Perks The GalleryPreviousNextDocuments Key Skills Abinitio,Lotus Notes,Advocacy,Apache Tomcat,Informatica,Interpretation Employment Type : Unclear Experience: years Vacancy: 1
Advice & Information Helpline Worker (Mental Health) x 3 vacancies employer: Dr Jobs
Contact Detail:
Dr Jobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Advice & Information Helpline Worker (Mental Health) x 3 vacancies
✨Tip Number 1
Familiarise yourself with Birmingham Mind's services and values. Understanding their mission and the specific support they offer will help you align your responses during interviews and demonstrate your commitment to their cause.
✨Tip Number 2
Network with current or former helpline workers in the mental health field. They can provide insights into the role and share tips on how to effectively engage with callers, which could give you an edge in your application process.
✨Tip Number 3
Prepare for situational questions that may arise during the interview. Think of examples from your past experience where you've successfully supported individuals in crisis or provided effective referrals, as this will showcase your practical skills.
✨Tip Number 4
Be ready to discuss your understanding of recovery-oriented practices in mental health. This is crucial for the role, so having a clear perspective on how to empower individuals in their recovery journey will be beneficial during your interview.
We think you need these skills to ace Advice & Information Helpline Worker (Mental Health) x 3 vacancies
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and requirements of the Advice & Information Helpline Worker position. Make sure you understand the importance of providing support for mental health difficulties and how this role fits within Birmingham Mind's mission.
Tailor Your CV: Highlight your relevant experience in the mental health field, especially any roles where you've supported individuals in crisis or provided information and referrals. Use specific examples that demonstrate your ability to work within a recovery approach and your strong values.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for mental health support and your understanding of the challenges faced by individuals in crisis. Mention your experience and how it aligns with the values of Birmingham Mind. Be sure to express your enthusiasm for the role and the organisation.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a helpline role.
How to prepare for a job interview at Dr Jobs
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of an Advice & Information Helpline Worker. Familiarise yourself with the types of support provided, as well as the values and vision of Birmingham Mind.
✨Showcase Your Experience
Be prepared to discuss your previous experience in the mental health field. Highlight specific examples where you've supported individuals in crisis or provided information and referrals, demonstrating your ability to work within a recovery approach.
✨Demonstrate Empathy and Communication Skills
As a helpline worker, strong communication and empathy are crucial. Prepare to share examples of how you've effectively communicated with individuals in distress and how you’ve built rapport with clients or colleagues in past roles.
✨Ask Insightful Questions
Prepare thoughtful questions about the helpline service, the team dynamics, and the training opportunities available. This shows your genuine interest in the role and helps you assess if the organisation aligns with your values.